Case Studies

Case Study Handbook December 2009
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30 Real World Service Provider, Vendor Solutions
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See how TM Forum’s best practices and standards streamline operations and introduce efficiencies into service provider and supplier environments so that “customer experience” is optimized.



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Case Studies - Most recent
Date Title Company Applicable TM Forum Work
Thursday, February 04, 2010 British Telecom ‘Vision’ cVidya Networks, Inc. TM Forum technical areas: Business Process Framework (eTOM), Information Framework (SID), Revenue Assurance
Thursday, January 07, 2010 Business Process Harmonization and Performance Consulting Wipro Technologies Ltd Solution Frameworks (NGOSS), Business Process Framework (eTOM), Interface Program: Multi-technology Network Management
Tuesday, December 29, 2009 On the Way to Integrated Inventory GISDATA GROUP Solution Frameworks (NGOSS), Business Process Framwork (eTOM)
Sunday, December 20, 2009 TMF615 “OSS Identity Management” Vodafone D2
Tuesday, December 01, 2009 Implementing a Unified Sales Catalog and Guided Selling Process For a Personalized Customer Experience Access Commerce Solution Frameworks (NGOSS), Business Process Framework (eTOM), Information Framework (SID), TM Forum Interfaces, Benchmarking, etc.)
Tuesday, December 01, 2009 Implementing a Business Process Management Methodology In ANDORRA TELECOM Andorra Telecom Business Process Framework (eTOM), SLA/QoS Handbook, Application Framework (TAM)
Tuesday, December 01, 2009 Comstar-uts Implemented Sla Management System For Vpn Comstar Telecommunications SLA Handbook, Solution Frameworks (NGOSS) TNA, Business Process Framework (eTOM), Information Framework (SID), Business Process Management, Wireless Service Measurements, OSS/J, IPDR/XML File Encoding Format
Tuesday, December 01, 2009 Quad-Play Network Management & Service Assurance Solution
Tuesday, December 01, 2009 Service Governance System Based on Integration Framework (TNA) and Solution Framework (NGOSS) Principles Chunghwa Telecom Laboratories Co., LTD Solution Framework (NGOSS), Integration Framework (TNA)
Tuesday, December 01, 2009 Telekom Malaysia Case Study Clarity International Ltd Solution Frameworks (NGOSS)

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