The revised TM Forum SLA Handbook is designated GB 917 Version 2 and structured as a four Volume suite. Volumes 1, 2 and 3 focus on telecommunication services SPs, Suppliers and Customers whereas Volume 4 focuses on Enterprise business applications and associated telecommunication services. The four volumes are entitled:

• Volume 1 – SLA Management Handbook -  Executive Overview;
• Volume 2 – SLA Management Handbook - Concepts and Principles;
• Volume 3 – SLA Management Handbook - Service and Technology Examples;
• Volume 4 – SLA Management Handbook - Enterprise Perspective.  (The Open Group) - available soon

Volume 1 is written for Chief Executive Officers (CEO) and Board of Directors members. It is a concise introduction to SLA Concepts, Business Case, Benefits, and Consequences for telecommunication service customers, SPs...

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