Is revenue leakage a cost of doing business in the telecom industry? When a product increases in its importance and popularity, margin leakage also increases. The main question for any business is how much leakage is acceptable and how to put measures in place to protect your most valuable business asset – your revenue!

Revenue leakage is derived from typically three primary sources throughout an operator’s network and operations systems: Service activation; Rating/billing; and Usage.

In order to effectively reduce these revenue leakages, internal practices must ensure the integrity and synchronization of both data and processes across all the disparate systems and the network itself to sustain operational and financial efficiency.
The TM Forum will soon publish its Revenue Assurance Guidebook which offers a management solution for effective revenue management. This guidebook tackles revenue management issues at its root cause and discusses important concepts regarding network provisioning, mediation and CDR errors, billing and interconnect inconsistencies, loss of data and corrupted files, fragmented support systems and manual or fuzzy business processes.

During this Webinar, Debbie Burkett, TM Forum’s Director of Market Collaboration Services, will give a preview of the key topics found in the coming guidebook, including:

Carl Kehres, Director Global Strategy and N.A. Field Services at SAP Labs, will present a case study that shows how revenue assurance and customer loyalty goals can be met by carefully managing the entire customer engagement lifecycle and the financial supply chain, while at the same time lowering operating expenses and improving customer service. The effective management of the customer experience through post-service-delivery functions ensures efficient management of billing disputes, electronic presentation of bills and receipt of payments. You cannot afford miss this Webinar!