The boundaries between OSS and BSS are blurring and the TM Forum is strategically placed to be the thought leader, voice and focal point of both the OSS and BSS worlds. However, a strong emphasis needs to be maintained on the issues confronted by service providers, and therefore processes not systems need to be the focus of discussions.
As such, the TM Forum, which has a strong tradition in process management through its Business Process Framework (eTOM), has launched the Revenue Management Initiative. This Initiative focuses on the process of revenue and customer management. All business processes that affect the contact with the customer and his experience of the service are within the remit of the group. The objective of the Initiative is to provide a forum for discussion and leadership during the most critical phase in the history of communications - the real, not theoretical transformation from a technology focus to a service and customer focus – based around billing, revenue and customer management. Further, the new Initiative is expected to drive new requirements into the TM Forum’s existing frameworks and business guides and to initiate new project activities.
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| Inside Revenue Management |  Subscribe here to Inside Revenue Management
Inside Revenue Management is sent out to subscribed TM Forum members regularly as an email newsletter with links to a microsite full of articles, news and other items.. A larger publication, The Billing Journal, will be sent in hard copy format to all members quarterly.
The content for both these publications is driven by conversations with operators, short surveys, views from industry experts and analysis by the TM Forum editorial team.
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| Kill the Bill Campaign |  The TM Forum “Kill the Bill” campaign focuses on the environmental impact of paper-based billing and payments. The TM Forum provides industry leadership on the move toward electronic billing, as well as best practices and standards support. For more information on the TM Forum “Kill the Bill” campaign please click here. | |
| Recognizing TNO’s Contribution |  A team at TNO Information and Communication Technology, led by Prof. George Huitema, has been working tirelessly to help TM Forum integrate the Revenue Management Map (formerly GBA Billing Map) with the Business Process Framework (eTOM). The work of TNO has been voluntary and TM Forum owes them gratitude for their time and expertise. The integration should be completed for Revision 8 of the eTOM prior to Management World Americas, in November.
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| Revenue Assurance | The TM Forum Revenue Assurance Guidebook is the industry’s best source of revenue assurance expertise anywhere. With quantitative and process based analysis of revenue leakage, it is fast becoming the defacto way revenue assurance professionals do business.
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