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Pursuing Profitability in Turbulent Times
Faced with rapid changes in technology, growing competition, uncertain regulation, and a faltering global economy, service providers are challenged to transform themselves into leaner, more agile customer focused competitors. Renowned industry analyst Rob Rich will describe the steps that leading service providers are taking to increase their competitiveness in the short term, while maintaining flexibility to accommodate the inevitable economic upturn. 

A Business Perspective from Brazil's Largest Cable TV Operator 
Net Servicos de Comunicacao is Brazil's largest cable TV operator with more than 2.5 million subscribers to a network that passes more than 9 million homes. Its cable TV holdings, including one wireless cable system, operate under the NET brand. It also provides broadband Internet access to more than 1.4 million subscribers with its NET Virtua service, as well as providing voice services through its NET Fone via Embratel service. Hear a unique perspective from Rodrigo Duclos, CTO of this major South American service provider.

Customer Experience Management
The customer is king...
With the range of services and providers now available this statement has never been more true. Competing on price to retain your clients is no longer sufficient. End users expect and demand rapid service innovation and excellent service. But just how do you manage to slash operating costs while at the same time delivering a world class customer experience? Hear customer experience best practices from around the world in this difficult balancing act from:

Eric Carrasquilla, General Manager, Customer Management Product Business Unit, Amdocs

Eric Soligo, Business Consultant for Network Management Solutions,
Tektronix Communications

Business Transformation Case Studies
Service Providers the world over are engaged in re-inventing their business. From small scale departmental level changes to large scale migration to customer-centric services and IP base networks, business transformation is vital to success and profitability. This is not easy and the risks are high. This interactive session will focus on real world case studies that show how the Solutions Framework has been used to effect change and reduce costs and risk.

SIGRES Portal: Using Solution Frameworks (NGOSS) to transform business needs and meet customer improvements - presented by Charles Salvador Lopes, New Technology Manager, Telefonica

Defining SOA Architecture using Solution Frameworks (NGOSS) - presented by Fabiana Gonzalez, Application Architecture Manager, Telecom Argentina