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Management World Americas

Service Delivery Broker

Business Proposition
  • It puts into practice some the core concepts of a Service Delivery Framework (SDF)
  • An application for managing the services lifecycle in alignment with the best practices of the SDF
  • A "Services Broker" middleware that implements security, data format and data model transformations, protocol bridging, intermediate routing, and policy centralization, among several other service-orientation design patterns
  •  For a real cost mitigation of continuous demanding scalability and high availability minimizing investment risks, the solution will be deployed on Windows Azure Platform
  • Provides Management Services that will deliver real-time metrics based on services SLA/OLA
  • Fast concept-to-cash through services lifecycle management and painless conversion of services into products available on a public marketplace

TM Forum Standards
in Use or Development
  • Service Delivery Framework (SDF)
    • Full alignment with SDF Reference Architecture (TMF 061)
    • Support of all the service lifecycle management phases
    • ISS, MSS and SMI implementation
    • TMF Business Agreement document (TMF 525)
Project Results
Service Delivery Broker Whitepaper

Team Members Contributions
Sapo Logo
Cloud Service Delivery Broker Solution

PT Inovacao
SDF Service Enablers
Microsoft Logo
Cloud Computing Platform

Demonstration Scenarios
The demo will put in practice the TMF 525 uses cases.
  • Create reusable SDF Service with SMI so it can participate in a SDF enabled and managed service marketplace
  • Create new service definition and metadata from existing definitions and metadata of reusable service
  • Create policies a new SDF service
  • Monitor health, KPI and usage of composed services taking into account the interdependencies of the composition members in terms of SLA. Management of composed services
  • Building new Services with managed syndication
  • The Provider provides its infrastructure to 3rd parties in order them to develop new applications or services and sell them. The 3rd party shares his revenue if it sells the application and the Provider shares its revenue for the infrastructure usage by the application end client.

Downloads and Links
[Open Quote]SAPO's next step on Service Orientation adoption is improving SOA governance. We found within TM Forum SDF Team the guidelines for managing the services lifecycle and in the Catalyst Program a way to capture industry feedback about our implementation and the business models that we're going to show. The service management, along with SAPO's Service Delivery Broker enables companies to empower the long tail. It is foreseeable that this showcase will make a stand to the industry, showing a solid solution approach in order to become a Telco 2.0. [Close Quote]
– Celso Martinho, CTO at SAPO.PT and Board member at PT Inovação

Management World Americas 2010