To date, most service assurance activities have focused on a set of network-facing processes aimed at determining and resolving network and service issues and “events.”
With the increased range of services now being offered and the increasingly competitive market-driven environment, new demands are being placed on service assurance systems to deliver even higher levels of service to customers. The Service Problem Management (SPM) interface addresses these issues.
The SPM interface has been developed in Open Source using the TM Forum Interface Development Tool.
The SPM documentation includes a comprehensive set of service assurance business scenarios. The SPM model is aligned with TM Forum Information Framework (SID).
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Business Benefits
- Reduces the OSS “integration tax”, i.e., the cost of integrating and maintaining systems
- Enables service providers (via the production of open management
interfaces) to mix and match OSSs from various suppliers based on
factors such as price, quality, and functionality
- Increases interoperability by increasing the supply of interchangeable components and applications
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