Buying another company or entering into a close partnering arrangement is easy. Integrating or interworking with its OSS/BSS systems can be a nightmare. In fact the difficulty of actually marrying up processes and systems can be enough to cripple services and operations and alienate many customers for an extended period if the process isn’t handled skillfully.

TM Forum’s core technical programs provide real, ready-to-use frameworks and toolkits to enable much smoother systems integration, not just of existing internal systems or functions, but of systems arriving suddenly from the outside due to merger, acquisition or joint venture.

TMF’s New Generation Operations Systems and Software (NGOSS) program is the over-arching framework to enable the integration of OSS/BSS components.
Click here to learn more about NGOSS

Within NGOSS are specific tools to help operators plan and change by getting to grips with the  business and technical landscape they face.  Tools such as the Enhanced Telecom Operations Map (eTOM) a process map which enables operators to ‘decompose’ their own processes so that they can understand them and map them into flows.
Click here for user case studies of eTOM

TMF’s Telecom Applications Map relates the abstract processes revealed in eTOM and links them to the applications which can execute them.
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Developing standard, open and flexibile interfaces to interconnect Operations Systems is important too.  TMF’s
MTOSI (Multi-Technology Operations System Interface) is designed to tackle the problem of interconnection within increasingly heterogeneous service provider networks.  MTOSI means service providers can  integrate selected OSS products from multiple vendors  without having to hammer-out individual agreements. 
Click here to learn more about MTOSI