 | Comverse ONE’s Standard Driven Implementation Methodology
Comverse’s flagship BSS offer, Comverse® ONE™ Billing & Active Customer Management solution, the first single-system convergent BSS product on the market, now comes optimized with documented – and TMF Frameworx certified - industry standard business processes.
Through conformance with the TMF Business Process Framework, Comverse ONE provides a comprehensive customer engagement methodology – with well structured implementation planning documents that leverage industry standard methodologies and business processes. This enables Comverse to become a trusted advisor to our customers, minimizing potential for deployment “surprise factor” and alleviating dependency on System Integrators, hence reducing deployment cost, time and risk.
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|  | ConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience. ConceptWave's unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care and Rapid CRM. ConceptWave products and solutions enable service providers to address competitive requirements and simplify the management of customers, products, and orders, for any product, on any network, in any market, using any channel. ConceptWave is headquartered in Toronto with presence in Americas, Europe and Asia.
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|  | NetCracker Telecom Operations and Management Solution Suite
NetCracker’s submission for the Best Solution Award highlights three diverse customer implementations — Deutsche Telekom, MTS, and Telecom New Zealand. It outlines the benefits derived from the adoption of NetCracker’s Telecom Operations and Management Solutions (TOMS) Suite, which was built in full compliance with TM Forum’s standards (eTOM, SID, TAM, as well as OSS/J and MTOSI) to help service providers achieve optimized and efficient service delivery, service assurance, and customer management. Adhering to TMF standards has also enabled NetCracker to reduce development, delivery, implementation costs. The submission also details Benefits to NetCracker in Development and Implementation Through TMF Standards.
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|  | Netformx DesignXpert® provides a unique solution to the challenge of assessing, selling and deploying complex and custom information and communications technology (ICT) solutions. By automating the end-to-end solution design process, it enables service providers, systems integrators and equipment vendors to transform enterprise customer requirements into deployable solutions. Netformx is focused on increasing the accuracy of solution design, an important precursor to the order-to-cash process, and enabling its customers to maximize sales, support, engineering and provisioning resources. Today, at least 25,000 networking design and sales professionals at AT&T, Bell Canada, Sprint, Verizon, Orange Business, Swisscom and many others use Netformx DesignXpert.
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|  | Nokia Siemens Networks Value-based Field Service Management boosts customer service
High-quality customer service requires a seamless flow from call center staff to field engineers. However, in this environment people change often, and field services are typically subcontracted. The new Field Service Management solution helps these parties play together in an optimal way. With Customer Care Automation, the solution boosts end-to-end operational efficiency. For field service management it provides easy-to-use and effective means to optimize resources and monitor their team's progress. The solution uses a standardized process framework - taking TMF eTOM, SID and TAM as guidelines - and is delivered with a cloud-based Software as a Service (SaaS) model.
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|  | TTI Telecom's TrafficGuard is a tool that proactively assures quality of service by detecting irregular network and service behavior in real-time and generates Threshold Crossing Alarms (TCAs) based on “Smart Thresholds”.
TrafficGuard provides eight types of threshold definitions (simple to complex) over available Operational Measurements (OM), Key Performance Indicators (KPI), Key Quality Indicators (KQIs) and XDRs.
Although new in the market, the efficiency of TrafficGuard as a tool that proactively detects service affecting problems, hence enables operators to recover billable minutes before they are lost, has already been proved with a dozen of customers.
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