Alfred Anaya, Conformance Assessment Certification Lead, TM Forum | Megan Ashman, General Manager: Customer Management, MTN SA (Pty) ltd. | | |
| | | Greg Cress, Head of Global Strategy, Applications & Entertainment Solutions, Nokia Siemens Networks |
| Boni Gantile, Executive, Telkom Centre for Learning, Telkom SA | Simo Isomäki, Vice President, Global Business Support, Comptel | Ahsan Khan, General Manager BSS, Pakistan Telecommunication Company Limited |
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| | Hanlie Smuts, GM, Customer Experience Integration & Enablement, MTN SA (Pty) ltd. | |
Ilze van Heerden, Group Business Intelligence Manager, Econet Wireless International | Hugo van Zyl, Executive: Core, Applications and Services, Telkom SA | | |
Nathan Williams, CEO (formerly Chief Customer Officer, Virgin Mobile South Africa), Destiny Communications | Ernst Nitschke, Head, Wholesale and International, Telecom Namibia Limited | | |