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TM Forum Home TM Forum's Customer Experience Management Summit 2013 is Nov 26-27, 2013. Join us next year in KUALA LUMPUR, MALAYSIA!
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Speaker Details

Gil Genio

Head of Corporate Strategy and Business Development, Globe Telecom Inc.
Gil Genio is head of Corporate Strategy and Business Development at Globe Telecom. He is also concurrently the head of International and Business Markets, which are the groups responsible for sales, relationships, marketing, products and support for Globe’s overseas Filipino and service provider customers, and for business customers from SMEs to the largest enterprises. He performs other legal entity functions for Globe such as CEO of subsidiaries Innove Communications and GTI Business Holdings. Among his previous jobs in Globe was Chief Financial Officer, followed by stints as group head for fixed networks, carrier services and business customers. Gil is a Managing Director at Ayala Corporation. Before joining Globe and Ayala, Gil Genio had spent more than 11 years with Citibank in the Philippines, Singapore, Japan and Hong Kong, with stints in financial control, risk management, product development, audit and market risk management. Gil obtained a Masters in Business Management, graduating With Distinction, from the Asian Institute of Management. He holds a Bachelor of Science degree in Physics, magna cum laude, from the University of the Philippines. He is currently the Vice Chairman of GSMA AP.

Sessions
CEM
Tuesday
9:40 AM  - 10:10 AM
Driving Operational Excellence in CEM
The key to growth: Understanding your customer
• Growing your business through successful customer experience management
• Aligning your business growth plans with customers’ expectations
• Anticipating shifts in the market and customer behavior
 
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