TM Forum's Africa Summit 2012 - Speakers

Paul Morrissey

Speaker Details
	Paul Morrissey Head of the Data Analytics Group, TM Forum Paul is a Veteran Technology Entrepreneur, he has created, enabled and sold a series of successful International Telecommunications, Technology Operations, Software and Consultancy practice and continues to invest in early stage entities. He is a recognised International expert in Data Forensics, NGOSS, SaaS , Media Distribution & Transmission Systems.

Sessions

Tuesday
10:50 AM - 11:20 AM

Leveraging and optimizing systems, tools and processes

360 Degree view of your customers including BI and Social Media analytics

Analyzing the customer footprint
Understanding and acting on the information surrounding the whole footprint
Understanding how unstructured data from Social Media sources impacts the collection, analysis and use of valuable and actionable data
Creating a 360° view of your customers:
- Intangible view
- Tangible view
- Viewing all sources with Visual/Interactive BI
Moving towards the integration of visual/interactive BI
Providing an overview of the CEMI project