Jim Hayden

Managing Director of Business Intelligence, TEOCO Corporation

As Managing Director of Business Intelligence at TEOCO, Jim focuses on developing analytical solutions to help operators better understand their networks, products, and customers. He has over twenty years experience in the management, design and delivery of software solutions for Fortune 500 companies. Jim joined TEOCO in 2006 when it acquired Vibrant Solutions. Before that, he was Chief Strategy Officer at Mantas, a software company serving the financial services and telecommunications industries with behavior detection technology. Jim has received numerous awards for technology innovation, most recently named as one of Billing and OSS World's Best Back-Office Innovators.

Developing your Big Data Analytics Initiative Plan

Establishing and sustaining multiple Big Data Analytics initiatives in a cost-effective way

Through technological advances in massive parallel processing and data analytics, operators today are realizing huge cost savings and are able to optimize their business processes across every department. By capturing and analyzing data from both the network and operational sides of the business, service providers can gain valuable insight into areas like fraud, network and subscriber costs and profitability, and service assurance.This session offers best practices and real-world examples of where the greatest savings can be found, and how operators are leveraging Big Data to create smarter networks, a more efficient back office and a better customer experience.
• Building a robust business case, providing the depth of data analysis required as well as the key metrics and analytics that can be implemented/ extended with a Big Data project
• Developing a business plan that provides a clear ROI period and repeated ROI cycles in the system life cycle
• Using what you already have effectively rather than investing in additional services
• Implementing a technology center of excellence to provide Big Data infrastructure support