NICE, France, May 18, 2010 – HP today announced a broad set of telecom solutions designed to help service providers transform network operations to reduce complexity, lower costs and deliver a better customer experience.
At Management World, HP also announced three communications service providers (CSPs) that have recently selected solutions from the HP Next Generation Operations Support Systems (HP NGOSS) portfolio.
HP NGOSS software solutions provide CSPs with the advanced, highly automated OSS environment they need to complete a successful business transformation. With more automation, CSPs can streamline the two functional segments in OSS – fulfillment and assurance.
By improving the way services are ordered, provisioned and activated, and the way they are managed to meet customer expectations, CSPs can reduce costs and complexity, and ultimately, improve the customer experience.
With the expanded portfolio, HP now provides CSPs with a single source for both fulfillment and assurance, enabling them to transform their OSS environments more quickly and cost-effectively.
“CSPs must now compete for customers who have unlimited choice, and HP NGOSS solutions can help CSPs deliver the winning customer experience,” said Philippe Leon, director, Communications and Media Solutions, HP. “HP is now providing CSPs worldwide with both transformation expertise and proven solutions that are needed to modernize OSS environments.”
HP NGOSS solutions are supported by a complete portfolio of consulting, delivery and management services.
Customers transform business with HP NGOSS
Pakistan Telecommunications Company Limited (PTCL), a provider of fixed voice and data services, worked with HP and Huawei to consolidate operations into a central network operations center and three regional centers. Huawei provided a turnkey solution using all HP products for fault management, trouble ticketing and performance management. Solutions included: HP TeMIP, HP Service Activator, HP Performance Insight, HP Network Node Manager and HP Service Desk.
“By automating management of our operations, HP NGOSS is helping PTCL reduce costs and deliver better service to our customers,” said Walid Irshaid, president and chief executive officer, PTCL. “We believe the superior customer service is giving PTCL a competitive advantage.”
Wind, Italy’s second largest CSP, deployed HP Operations Manager and HP Network Node Manager to transform the customer experience. With a map display showing problem areas, Wind call center agents can speed resolution and activate an automatic call to assure customers their problem is being resolved.
Vivo, Brazil’s largest mobile operator, deployed HP Unified Correlation Analyzer and upgraded HP TeMIP fault management. With a complete assurance solution for its multiple networks, Vivo can identify and resolve problems more quickly, thus enhancing the customer experience and reducing outage costs.
“Vivo is strongly committed to delivering high-quality services for our customers, and to maintaining our leadership in quality management,” said Atila Branco, director, Network Quality, Vivo. “We are constantly investing to improve our process to prevent faults and reduce network downtime.”
HP builds NGOSS portfolio for new era
The new solutions in the HP NGOSS portfolio fall into three categories: managing the customer experience; consolidating internal silos and reducing costs; and, converging telecom, IT and IP (Internet Protocol) networks.
The new solutions in the HP NGOSS portfolio are: HP Universal SLA Manager, HP Problem Management, HP Unified Topology Manager and HP Performance Management. These solutions are complemented by enhancements to the core fulfillment and assurance portfolio.
Additionally, Erwan Menard, vice president and general manager, Communications and Media Solutions, HP, was named by the TM Forum to its board of directors.
More than 400 CSPs worldwide have deployed HP NGOSS solutions. More information about the portfolio is available at www.hp.com/go/ngoss.
About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.