Nice, France - May 18th 2010 – Vodafone Netherlands announce the go-live status of its Next Generation Service Assurance software platform to provide end-to-end monitoring of Products and Services delivered to its customers in the Netherlands. The platform, based on the Objective Systems Integrators (OSI) NetExpert Neon software was selected by Vodafone NL in 2009 as part of a Vodafone Global selection process.
In order to provide an optimal experience to its subscribers, Vodafone Netherlands insisted on the ability to monitor a wide range of diverse services in real-time. Also vital to their needs is the ability to visualize the relationships between services and resources and to identify and repair faults proactively before the subscriber service is impacted.
The OSI solution enables Vodafone to rapidly define, design, and deploy mobile service support solutions. Features of the solution include state of the art correlation and propagation techniques; dragged-and-dropped service modeling; and portal-based customized visualizations. These capabilities ensure the quality of Vodafone Netherlands’ services, allowing them to proactively manage the customer experience and ensure that SLA commitments are met.
Randy Custeau, OSI Senior VP Sales & Marketing stated, “We have created a total solution which is flexible, responsive and rapidly deployed.” Custeau added, “OSI’s solution provides a real-time, visual model of the services and resources available and addresses potential service-impacting events before customers are ever affected.”
Ger Coolen, Vodafone Netherlands CTO stated, “OSI has demonstrated their commitment to our business and their Next Generation Service Assurance solution directly helps us to ensure our customers continue to receive excellent service. The NGSA project offers exciting innovation that will allow us to further improve our customer’s experience.”
OSI and its delivery partner, Capgemini, have worked with Vodafone Netherlands in this area since 2004 and have helped them build a customer-focused philosophy. The Next Generation Service Assurance (NGSA) project is an important one for Vodafone. It solidifies their market leadership in customer-led quality improvement by offering out-of-the-box service modeling, validation and propagation as well as the next generation business portal for improved operational efficiency.
About Objective Systems Integrators (OSI), Inc has over 20 years of experience in providing innovative software solutions for Communication Service Providers. These solutions allow wireless and residential service provides to introduce key revenue generating services such as IP Video, Wireless and Broadband, with timely, cost effective, and comprehensive service quality support processes. Utilizing the latest service modeling and visualization technologies, combined with prepackaged service definitions, service providers can differentiate their initial and ongoing service quality and dramatically improve their customer retention. OSI has its corporate headquarters in Roseville, California, USA with offices in Gurgaon India, Nice France and Singapore as well services and support throughout Asia, Europe and India.
About Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments. At 31 December 2009, based on the registered customers of mobile telecommunications ventures in which it had ownership interests at that date, the Group had 333 million customers, excluding paging customers, calculated on a proportionate basis in accordance with the Company's percentage interest in these ventures. Vodafone Netherlands is based in Amsterdam and Maastricht and has a reputation for quality within its market. The Dutch mobile market is an extremely competitive one and Vodafone have demonstrated considerable success in differentiating their product offering by focusing on product and service quality delivered to their customers.
About Capgemini
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7 billion and employs over 90,000 people worldwide.