CA Demonstrating How it Helps More Than 200 CSPs Worldwide Deliver New
Services and Customer-facing Applications More Efficiently and Cost-effectively
NICE, FRANCE, May 6, 2009 – CA (NASDAQ: CA) today announced it is showcasing
multiple solutions at TM Forum Management World 2009 designed to help
communications service providers (CSPs) to achieve greater efficiency and lower
costs. During the conference, CA is delivering its Lean Operator vision and
demonstrating its management solutions for cloud computing, customer selfservice,
IMS, IPTV, managed services and network outsourcing, Metro Ethernet,
MPLS, service delivery platforms, and WiMAX.
Increased competition, market consolidation and convergence have shifted the
ground underneath even the most agile CSPs, placing heightened emphasis on
“lean operations” to help maximize value and minimize costs. Lean Operators
require new services and customer-facing applications, but managing these services
and delivering high quality customer experience are new challenges that CA’s
service assurance solutions address.
CA will demonstrate how its service assurance solutions help more than 200 CSPs
worldwide, including all Top 10 Tier 1 operators, optimize revenues, control costs,
and improve service quality by enabling them to better detect, identify, and resolve
operational issues more quickly and efficiently before they impact customers.
Following is an alphabetical list of the CA management solutions used by diversified
fixed-line and mobile operators, cable and satellite providers, unified
communications providers, managed services providers (MSPs) and network
outsourcers, and cloud service providers. The solutions feature one or more of the
following CA products: CA eHealth® Performance Manager, CA Spectrum®
Infrastructure Manager, CA Wily Introscope®, and CA Wily Customer Experience
Manager™.
Cloud Services: Recent technology and business delivery advancements offer new
opportunities for CSPs to expand beyond network cloud services and offer cloud
computing services spanning computing, storage, network, and application
resources. CSPs and their customers require visibility into and assurance of cloud
services’ performance and availability, and easy, agile and reliable provisioning of
cloud services. CA’s management solutions for cloud computing include
performance, fault, and capacity planning management; service level agreement
management; dynamic provisioning of physical and virtual systems; and security
management.
Customer Self-Service (CSS): CA’s management solution for CSS monitors user
transactions in real time, measures response times, transaction success rates and
errors, and tracks user transactions through OSS/BSS applications and related
infrastructure.
”CA's management solution for Customer Self-Service is very important to
safeguard Quality of Service for our customers,” said Jean-Louis Avi of Sofrecom,
systems consultants within the France Telecom Group. “The solution is a necessary
component in supporting our customer’s SLA contracts to enable a high quality
customer experience for critical online services, by analyzing the end-user
experience to identify and fix issues that may occur from time to time.”
IP Multimedia Subsystem (IMS): CA solutions for IMS management span the
requirements of core infrastructure performance and utilization management to
resource performance management, including vendor-supplied subscriber quality
metrics, for service providers building out IMS infrastructures. CA solutions for IMS
provide support for both the transport and service layer within the IMS architecture,
allowing service providers to leverage proactive performance management, fault
isolation and root cause analysis to help prevent degradations from impacting
revenue-generating users and to resolve problems when they do occur.
IPTV: CA solutions for IPTV management provide deep visibility across many layers
of the IPTV Service Delivery Platform (SDP), enabling IPTV service providers to roll
out more reliable, value-added applications and services. CA solutions can help
operators to better understand their point-to-point, multi-point and video on
demand architectures, address user behavior patterns and detect and analyze
service quality degradations before users are affected by closely monitoring enduser
experience while managing underlying infrastructure technologies including
Quality of Service (QoS) and multicast.
Managed Services and Network Outsourcing: CA solutions for Managed Service
Providers and network outsourcers enable these providers to offer a wide range of
highly-available, revenue generating, and security-enhanced services. CA solutions
provide MSPs with the capability to provide monitoring and performance
management of WAN links, LAN devices such as routers, switches, firewalls, load
balancers, servers, databases, IP telephony and unified communications.
Metro Ethernet: CA solutions for Metro Ethernet management, including CA
Spectrum Infrastructure Manager and CA eHealth Performance Manager, enable
operators to monitor core network health and help troubleshoot degradations and
faults before they impact revenue-generating services. CA solutions offer visibility
into the MPLS cloud, providing discovery of resources, intelligent monitoring,
proactive performance management, fault isolation and root cause analysis.
MPLS: CA solutions for MPLS management are designed to provide visibility into
the MPLS cloud to help discover resources, monitor network health and service
delivery, proactively monitor and manage performance, isolate faults, and
determine root cause. CA solutions also help operators to monitor core network
health and the services that run on it, including VPN, VPLS, Metro Ethernet, voice
over IP, IPTV, video on demand, multicast and QoS as well as legacy transport
technologies such as ATM and Frame Relay.
Service Delivery Platforms (SDP): The CA solution for SDP provides end-to-end
visibility into customer transactions, helping to ensure comprehensive monitoring
and delivery of Service Level Agreements (SLA), proactive monitoring of Key
Performance Indicators (KPI), and successful customer experience with
increasingly complex, network-based service-oriented platforms and applications.
“CA management solutions have helped us to optimize the customer experience
with our Optus Zoo Web and WAP services. CA Wily Introscope has provided deep
visibility into user transactions, business processes, and infrastructure, to ensure
quality of service within defined areas of our network infrastructure,” said
Brent Suhr, product manager, Premium Services, Content & Portals, SingTel
Optus Products and Delivery. “The CA solution has enabled us to take a proactive
approach to traffic management, ensuring our content services are being delivered
at optimal levels. If and when traffic issues occur we are well positioned to initiate
an immediate response and mitigate any potential impact to our business.”
WiMAX: CA solutions for WiMAX management help ensure the availability of fixed
and mobile broadband connections and services. CA solutions enable end-to-end
network performance monitoring and analysis of key WiMAX attributes such as data
integrity, traffic, mobility and service availability. CA also supports key network
equipment including base stations, access serving network (ASN) gateways and
Authentication Authorization and Accounting (AAA) servers.
“CA’s CSP customers have had tremendous success delivering new services on
converged networks,” said Roger Pilc, corporate senior vice president and general
manager of CA’s Infrastructure Management and Data Center Automation business
unit. “CA is now building on its years of CSP experience to provide new value for
this important business segment. We are looking forward to helping many more
CSPs effectively compete by using our management solutions to monitor and
manage new IP-based services and content, assure high levels of availability,
quality and customer satisfaction, and gain greater control over their multi-vendor
infrastructure and applications.”
“Providing exceptional customer experience that not only enables service providers
to attract new customers, but also retain and grow existing ones require
sophisticated solutions , such as CA’s service assurance solutions, ” said Martin
Creaner, president and COO, TM Forum.
Additional Resources
• Industry Brief: Service Assurance for Next Generation Communications
Services
• Analyst White Paper: Achieving Top Performance and User Experience with
Next Generation Services and Applications
• Analyst White Paper: Preparing for Cloud Computing: The Managed Services
Revolution
• Solution Brief: Optimizing Telecommunications OSS/BSS and SDP
Deployments with Application Performance Management
• White Paper: IPTV: More Than a Pretty Picture
• Article: Next-Generation Management of Converged Services
• Press Release: CA Executive to Moderate Cloud Panel at TM Forum
Management World
• Press Release: CA Releases a Comprehensive Solution for Integrated
Availability and Performance Management across Physical and Virtualized IT
Domains
About CA
CA (NASDAQ: CA) is the world’s leading independent IT management software
company. With CA's Enterprise IT Management (EITM) vision and expertise,
organizations can more effectively govern, manage and secure IT to optimize
business performance and sustain competitive advantage. For more information,
visit www.ca.com.
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CA
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david.resnic@ca.com