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Business Benchmarking

Studies in Planning Stage

Planning of upcoming Benchmarking studies is open to TM Forum service provider members. Participate to assure that the study metrics meet your business needs.

Service provider dialog teams review and agree changes to the metrics and metric definitions for each study. This planning process ensures that all studies remain highly relevant as technology, markets and economic conditions change. We invite you to help us design upcoming studies and ensure they are useful and relevant to you.

No dialog teams are currently active.

Active Studies
Revenue Assurance Performance Study
Revenue Assurance Maturity Survey (linked to Revenue Assurance Performance Study)
Completed Studies
Billing Performance StudyOperational Cost Models Study (analysis phase)Mobile Services Performance Study (reports released)Residential Broadband Performance Study (analysis phase)
IP Business Services Performance Study (withdrawn)


Studies in Planning Stage
Customer Experience
R7 Revenue Assurance Maturity Model Survey


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