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Business Process Framework

Success Stories

China Unicom built a Unified Voucher and Top-up Management Network Solution that spanned over 268 BSS/OSS systems. The service has achieved 99.9 percent service availability and gained around a billion dollars a year in new revenues and cost savings. The Business Process Framework was leveraged throughout the project and credited with saving time and money. Read more...

Charter Communications – a US cable company – was able to cut its cuts annual IT spend by nearly 60 percent and provide even more consistent customer service.  TM Forum’s Business Process Framework was used during an effort to introduce great IT governance, especially in the areas of configuration and portfolio management. The Business Process Framework was used to map applications to processes and identify opportunities for rationalization.  To read more about this case study and several others like it, TM Forum members can access the Case Study Handbook. 

Telekom Slovenije undertook an OSS transformation project and achieved dozens of benefits including 90 percent automation of the service design process, order-to-bill time reduced by 30 percent and reduction in operational expenditures. Gorazd Hribar Rajteri, Head of IT OSS at Telekom Slovenije estimates the team’s effort was reduced to about a third of what it would have been without TM Forum’s guidance. Read more...

Magyar Telekom (MT), Hungary’s largest  telecom provider converted a home-grown legacy provisioning system to a single platform for provisioning and activation of multiple product lines. They were able to decrease their service activation time, time to market, manual configuration times and field force activities and more. They estimate that their use of TM Forum standards enabled a 25 percent reduction in definition and detail design and an overall 10 percent reduction in development time. Read more...
Wipro Consulting helped a major communications service provider in India consolidate its CRM and RMO processes and experience a 30% reduction in getting new mobile services and products to market. Read more...