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Management World 2010

Successful Service Inventory Transformation

A framework for Complex OSS Migrations
  • This live demonstration will show, through a series of real cases encountered by Telstra, where the key issues in migration surface, and how the team approached resolving them in the field.
  • We will also show alternative approaches based on research and service provider case-studies to more fully expose the team’s practical view of Best Practice.
Business Proposition
Members of the TM Forum will be aware of the imperative to transform operations driven by:
  • financial market conditions,
  • new revenue opportunities
  • regulatory compliance
  • new models for the SP business.
What is more, the target shape for service provider management is clear – laid out in the TM Forum Frameworks – but the journey to get there is the next major challenge.

The risks of major changes to back-office process and applications is perceived to be very high.  This catalyst shows tried and tested methods and tooling that enable bold transformation steps to unlock value in the business.

TM Forum Standards in Use
for Development
The Catalyst links together a number of threads of work in the Forum, leveraging the Business Process (eTOM), Applications (TAM) and Data (SID) Frameworks to clarify the relationships between these elements; preserving these as we move around major infrastructure components (ERP, CRM, Billing and NIM) is critical.  Understanding how these are instantiated in the real legacy and to-be models is a major opportunity to improve migration activity and reduce risk. We delve into the rarely explored areas of TAM OSS Inventory/Data Synchronization Management and Knowledge Management
 
   


Project Results
Celona, Telstra & Amdocs Case Study
Framework for Complex Operational Migrations

Team Member Contributions

Champion for the Catalyst – their real-world experience of living through a huge Transformation programme over the past few years has given them deep insight into the challenges and opportunities arising from doing so.  Telstra is keen for the industry to share in the value that insight can bring and is therefore happy to back this Catalyst.
 

Bringing their market-leading Celona Evolve software and accompanying method to allow demonstration of very low-risk, cost-effective migration in the context of a major enterprise in transition. 
 

Vendors of the globally successful Amdocs/OSS product, target for the Telstra OSS transformation programme.  Amdocs has extensive experience of deploying their software and services to radically change service providers Customer Experience and operational effectiveness, and welcomed the opportunity to join the team and share the value of that experience.

Demonstration Scenarios
  • Enablers for migration – sound inventory management
  • Planning and solution design; data, application and process discovery
  • Migration solution development and testing
  • Iterative solution trial/live execution threading
  • Data quality implementation within the migration framework
  • Transformation project closedown and transition to business as usual
 
 

 
[Open Quote]Migration was an integral part of Telstra’s successful implementation of the world’s largest single initial deployment of Amdocs OSS and in the most complex domain of IP.[Close Quote]
– Anthony Bulloch, Transformation Programme Architect, Telstra.

Downloads and Links
Inside Best Practices and Standards article, March 19, 2010 

Forumville
Click here to return to full catalyst list.