| Dates: Monday, April 07, 2008
to
Wednesday, April 09, 2008
Intelligent Telecoms Billing and CRM Forum 2008
Organized by: Marcus Evans
Location: Prague, Czech Republic
With the shift to IP, telecoms operators and service providers are being forced to re-examine their billing and CRM systems. The increasingly competitive nature of the telecoms industry is constantly bringing about new services, technologies, and challenges for operators and service providers alike. In addition, consumers are becoming more demanding and they are consistently seeking better pricing options for bundled and converged services. Telecoms service providers and operators cannot afford to make billing and customer management mistakes as churn has become a major issue.
This event will explore the telecom industry’s shift to IP and its impact on billing and CRM systems. We will address the key challenges affecting the market and present case studies that combine billing functions with CRM activities, therefore providing a holistic approach to solutions. This will ultimately affect telcos’ ability to remain competitive in the market. Delegates will essentially learn how to turn the challenges of converging new services into competitive advantages by optimising CRM activities and billing processes simultaneously. |