08.45 Coffee and Registration
09.30 Welcoming Words from Colin Orivss, Strategic Transformation Advisor, TM Forum and Jon Newbery, CEO, Clarity
9.35 Introduction to TM Forum
Colin Orviss, Strategic Transformation Advisor, TM Forum
Hear about the pressure on business models that service providers and suppliers are facing and how best to address these by maintaining flexibility and agility. How do you transition to take advantage of new opportunities to realize future growth? This presentation provides an introduction to TM forum, an assessment of new business models and the issues facing our members and how TM Forum can assist you with critical business transformation
10.15 Host Sponsor: Telstra’s adoption of TM Forum Frameworx
Michael Lawrey, Executive Director for Architecture, Online & Media ,Telstra
This presentation will cover Telstra’s adoption of the TM Forum eTOM (Enhanced Telecom Operations Maps) Business Process framework as the reference model in the architecture, design, development, rollout and operation of Telstra’s NGN Network.
Telstra’s participation and investigation in the IPsphere control plane framework for IP-based service delivery has been adopted as the cornerstone for Telstra’s continued multimedia and content service delivery framework development.
10.45 Systems Architecture and Access Seeker Interface at NBNCo
Bill Barnett, General Manager, Chief Systems Architect, NBNCo
Through this presentation we will show how TM Forum material has been used as the basis for the NBNCo Systems Architecture and Access Seeker Interface, how most of the Telecommunications community has worked on extending these materials to support the Australian NBN and how the outputs of the Australian work are being incorporated back into TM Forum.
NBNCo has enhanced the TM Forum Value Chain B2B specification, which already forms the basis for structurally separated wholesale operations in the UK. Extended the TM Forum Information Framework (SID) down to an attribute level to specifically support wholesale infrastructure operations and created a wholesale interpretation of the Applications Framework (TAM)
11.15 Coffee break
11.45 Relevance of Telecoms in a post NBN World - Revenue Opportunities in a Smart Collaborative Society
Tony Kalcina, Advisor to the Chairman, Member of the Advisory Council, Chairman of the TM Forum Smart Grid Collaboration Group
The delivery of a ubiquitous National Broadband Network over the next decade provides a unique entrepreneurial opportunity not seen since the advent of the world wide web in the 1980’s. This presentation will analyse the impacts of the NBN to the Telecom Industry, exploring the relevance of Telecoms in a post NBN world, highlighting revenue opportunities in the new Smart Collaborative Society. Global cases studies will be used to support the conclusions.
12.15 Realizing Cloud Potential
Matthew Edwards, Director, Cloud Services, TM Forum
Cloud computing enables organizations from ever vertical around the world to change the way they do business; to shift expenditure form ‘business as usual’ to innovation and growth. In doing so it allows organizations to focus on their customers in a way they have never been able to before. We are all aware of the great potential that Cloud Services offer organizations all over the world; the entire value chain from Enterprise Customers, Cloud Service Providers to Technology Suppliers have a tremendous opportunity, but how do we remove the barriers to adoption and create an open and vibrant marketplace? This presentation will examine TM Forum’s Cloud Services Initiative and the importance of standards in realizing Cloud potential.
12.45 KEYNOTE: Cloud from a Buyer’s Perspective as part of the ECLC
Michael Harte, Group Executive Enterprise Services, and Chief Information Officer, CommonwealthBank
“The cloud” is not driven by enterprise buyers wanting to reduce costs thereby putting increased pressure on technology service providers. The fundamental driver is increased consumer demand for richer content and increased convenience and mobility. The infrastructure and services required to meet these consumer demands can’t be delivered on existing IT infrastructure or with traditional methodologies given the speed-to-market, service capability and efficiency required. Enterprises need to meet this increasing demand through the provision of on-demand services that require; service oriented innovation, new processes, large scale highly available rich content streaming and real-time analytics and transaction completion.
1.15 Lunch
2.30 Improving Customer Experience Management - Examining how Globe Empowered Customer Experience Management by Transforming the Network Operational Center
Niles Howsare, Head of NOC, Globe Telecom
As mobile markets approach saturation, revenues level off, ARPU’s decrease and cost driven churn becomes prevalent, innovative product and service quality offerings therefore become critical. This presentation highlights the approach taken by Globe Philippines to understand Customer experience through effective modelling network topology and mapping of network behaviour. The session will describe the launch of Globe’s next generation NOC and the automation implemented based on Frameworx. It will also share lessons learnt and next steps.
3.00 TM Forum Frameworx Adoption at Western Power
Carlos Carpio, Operations Team Leader, Western Power
A case study will be presented on Western Power's application of the TM Forum Frameworx to manage an operational communications network for an electricity utility. The potential use of the business process framework will be explored in the context of how to manage a network built on legacy and new systems under a single data base.
3.30 Interactive Panel session:
This session has been specifically designed so you can actively engage in discussions of key issues affecting the Australian telecoms and communication industry. Topics of discussion include: Bandwidth abuse and Monetizing Over the Top Services
Chaired by Colin Orviss, TM Forum. Panelists include: Tony Kalcina, Executive Director, Clarity, Michael Lawrey, Executive Director for Architecture, Online & Media ,Telstra
and Inman Hussain, APAC Head of Telecommunications, Google Enterprise
4.10 Closing comments from Chair followed by a cocktail reception
5pm End of Spotlight |