| Enabling Successful Business Transformation
Being a service provider today isn’t easy: market saturation and convergence are driving extreme competition, while customers constantly expect more for less. Delivering the right level of service, at the right price—and making a return for your shareholders—is a tall order. Innovative services and partnerships require your business to operate with a new level of agility, simplicity, and efficiency.
Already adopted by 90% of the world’s largest service providers, TM Forum’s Frameworx suite of standards provide the blueprint for effective business operations, enabling you to assess and improve performance by using a proven, service-oriented approach to operations and integration which allows you to focus on growing your business.
Developed in TM Forum’s unique Collaboration Community, Frameworx is the result of ongoing collaboration development by TM Forum’s member companies from across the industry. Frameworx is driven by service provider requirements, and is constantly evolving in line with market needs. Frameworx is exclusively available to TM Forum members, who represent more than 90% of the world’s communications subscribers.
Frameworx helps you:
- Understand your customer through a common customer management information model
- Innovate and reduce time-to-market with streamlined end-to-end service management
- Reduce operating costs by enabling highly efficient, automated, industry standard operations
- Reduce integration costs and risk through standardized interfaces and a common information model
- Reduce transformation risk by delivering a proven blueprint for your business
- Gain independence and confidence in your procurement choices through conformance certification and procurement guides
- Gain clarity by providing a common, industry-standard language
- Build essential partnerships quickly and easily through common process and information understanding and terminology
“As market pressures increase, service providers must embrace change. To make this happen, service providers must automate their core business operations using commercial off-the-shelf systems and focus instead on innovative services, partnerships and business models. As a result, we are seeing increased interest in standardized approaches, such as adopting TM Forum’s Frameworx.” - Shira Levine, directing analyst for next generation OSS and policy, Infonetics Research
Frameworx enables a service-oriented, highly automated and efficient approach to running a service provider’s business through the following components: Frameworx is constantly evolving to work in harmony with other critical industry standards , such as ITIL and TOGAF, enabling you to utilize multiple standards together to address different issues for your business.
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Learn more about Frameworx
Learn about the latest version: Frameworx 11.5
Learn about Frameworx for the Cable Industry
Get started with Frameworx
- Watch Frameworx introduction and overview videos
- Frameworx webinar
- Frameworx case studies
- Frameworx Overview Online Training
- Getting Started with Frameworx Pack
Business Benefits
- Speed deployment of new services with industry-proven technologies, Business Services, and platforms
- Reduce integration time and product costs through standard processes and interfaces
- Readily support new technologies and business models
- Drastically reduce risk with clearly understood interfaces and certified complaint products
- Leverage industry concepts including SOA and ITIL, ensuring future-proof solutions
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