 | Keith Willetts, Chairman
kwilletts@tmforum.org Keith Willetts is Chairman of the TM Forum and also a board member and advisor to a number of other companies. He is widely regarded as one of the world's leading authorities on the management of information, communications and entertainment services. Keith's varied career working with service providers, software suppliers and consulting practices gives him a rounded view of the industry and where it is going. His achievements have been internationally recognized, being honored twice in the Communications Week "Top 25" awards for industry visionaries, and also awarded the British Computer Society's Gold Medal for innovation and the BT Gold Medal for innovation. He regularly writes and speaks about the industry and is author of the influential book, "The Lean Communications Provider." Areas of expertise
TM Forum - Industry business issues - Management of information, communications and entertainment services - Industry visionary - Market trends and predictions |
|  | Martin Creaner, President and CEO
mcreaner@tmforum.org Martin Creaner has been working in the telecommunications industry for 25 years and is currently President and CEO of the TM Forum, the world’s leading industry association focused on improving business effectiveness for service providers and their suppliers. The TM Forum has over 750 member companies in over 180 countries, including all the major fixed and mobile network operators and all the leading equipment and software vendors. Prior to joining the TM Forum, Martin held a number of executive positions with Motorola and British Telecom. He also advises the boards of a number of small innovative companies in the telecom software space. Martin is widely published and is regularly featured and quoted in business and trade journals. He is also the author of the leading OSS/BSS book “NGOSS Distilled,” and the leading Telecoms Transformation book “Frameworx Distilled.” In addition, Billing World recently named him among the 25 most influential people in telecom software. Areas of expertise
TM Forum - Technology issues - Management of information, communications and entertainment services - Technical visionary - Market trends and predictions |
|  | Aileen Smith, Senior Vice President of Collaboration and Research & Development
asmith@tmforum.org Aileen Smith has been working in the Communications industry for almost 20 years, and her current role is Senior Vice President of Collaboration for the TM Forum. In that capacity she is responsible for all Collaboration and R&D activities, resulting in the production of the Forum’s Best Practices and Standards which are widely deployed in the industry. The Forum’s collaboration work leverages the extensive expertise of its more than 750 corporate members to provide business-critical industry standards and expertise to enable the creation, delivery, and monetization of digital services. Previously Aileen has held a number of other roles within the Forum, including responsibility for Membership, Events and Training and Education. Prior to joining the TM Forum, Aileen held a number of Software Engineering Management positions in the Telecommunications industry, with companies such as Motorola and Alcatel
Areas of expertise
TM Forum - Management of information, communications and entertainment services - TM Forum Best Practices and Standards -- Content Encounter – Overall TM Forum Collaboration Program and Sector work |
|  | Jim Metzger, Chief Financial Officer and Senior Vice President Shared Services
jmetzger@tmforum.org
Jim is the CFO and SVP of Finance & Administration of TM Forum. Jim joined the company in 2003 as the Director of Finance & Accounting. He currently has overall management responsibility for finance, human resources, legal, information technology, risk management, real estate and administrative services. Prior to joining the TM Forum he served in various financial positions with the Big 4 accounting firm Ernst & Young, as well as the IT consulting firm Cap Gemini. He began his career with the accounts payable auditing & recovery firm RECAP Inc. Jim graduated from Baldwin-Wallace College in Berea, Ohio, with a B.S. in Mathematics and History Education. He earned a Professional Certificate in Accounting from New York University. He also holds an MBA in finance and international business that was jointly conferred by NYU-Stern School of Business, London School of Economics and HEC School of Management in Paris. |
|  | Craig Bachmann, Head of Cable Market Support Center
cbachmann@tmforum.org Craig Bachmann has provided executive management and professional services to the cable, broadband, and Telecommunications industry, the Information Technology Industry, and the E-Commerce industry as a Chief Technology Officer, Chief Operations Officer, and Consultant for over 30 years.
Mr. Bachmann has lead the development of innovative OSS/BSS systems, GIS, Location intelligence, digital media, and network infrastructure works (1 patented) including a data transformation and middleware product that was deployed by a major Broadband Cable service provider and a Telecom provider. Mr. Bachmann has also provided leadership as Chairman of E-Commerce for the International Engineering Consortium, lead author and participation in CableLabs projects, and participated in executive/think tank events such as the Cable Center’s “Vendor and Operator Executive Advisory Forum”. Mr. Bachmann has over 20 years of experience with the architectures, OSS/BSS, business models, and operations of the cable industry in a variety of roles.
Areas of expertise
Cable Industry Business, Technology and Market Transformation – Emerging Big Data challenge and opportunity – Location Intelligence as strategic tool – “Apps” and Over the Top Strategies – Frameworx for Cable – IPDR – OSS/BSS Architecture |
|  | Christy Coffey, Head of Defense Market Support Center
ccoffey@tmforum.org
Christy Coffey has been supporting the US DoD and its Coalition Partners since 2001 in a variety of capacities. As the Head of the TM Forum’s Government and Defense Market Support Center since its inception in 2008, Christy works directly with over 90 Government and Defense TM Forum member companies, like the US DoD’s DISA, NATO C3, and the UK MOD’s DSTL. Her main focus is to bring these agencies and their suppliers together to work in a collaborative environment to develop standards and best practices for Defense Telecommunications focused on hot topics such as Security, Spectrum, Federated SLA, and Policy Management. Christy holds a top secret security clearance, has a degree in Computer Science, and is recognized on software patents. Prior to working for the TM Forum, Christy spent over 20 years designing, developing, and deploying software solutions for customers in a variety of industries – including Government/Defense and Telecommunications. |
|  | Steve Cotton, Head of Revenue Management
scotton@tmforum.org
Steve Cotton's career in computers and telecommunications began in 1966 and he has conducted business in 30 countries. After serving four years as a business systems programmer in the U. S. Air Force and then earning an MSEE in Communications Systems from Georgia Tech, Steve joined GTE as a telephony switching systems developer and had a successful 11 year tenure there, serving in various positions, including Director of Network Engineering and Vice President of Quality Management at GTE Telenet, culminating as Director of Strategic Planning for GTE Sprint. Starting in 1985, Steve served in various executive positions for several telecommunications ventures, deploying major billing teleprocessing systems throughout the RBOCs, cellular and PCS companies, as well as leading the development of a comprehensive wireless billing/customer care/POS system deployed worldwide. Steve has been operating a strategic management consulting practice since 1993 and was engaged by the IPDR organization from its inception until August of 2007 as Editor-in-Chief, responsible to the Board of Directors for all technical program activities of the organization. Steve served on the staff of the TM Forum during the integration of the IPDR Organization into the Forum.
Steve joined the TM Forum in July 2010 as Head of Revenue Management, leading Collaborative R&D across the entire Enterprise Management subject area, including Asset Management, Enterprise Risk Management, Fraud Management, Revenue Assurance, as well as operational areas such as Billing and Charging, Customer Experience, Data Analytics, and Supplier/Partner Cost Management. Steve's areas of personal expertise include Software Engineering Methodology and Management, Signaling Systems, Circuit and Packet Switching Systems, Billing Systems, Customer Care Systems, Business Process Transformation, as well as three decades serving in senior executive positions and consulting to boards and C-level executives for such matters as venture capital funding, merger/acquisition, technology strategy, and business operational transformation.. |
|  | Kenneth Dilbeck, Director of Technical Program
kdilbeck@tmforum.org Ken is Director of the Technical Program for the TM Forum. He has been involved in the Telecommunication Industry for over 20 years. He has been involved in a broad range of OSS systems, from billing systems to element management systems. He worked 8 years as a Software Development Director for a leading network equipment provider and 15 years for a major US service provider. He is one of the founders of the OSS through Java Initiative. In the past Ken has been a company representative to T1S1, ITU, OMG, TMF and OMA. Ken has a Masters of Software Engineering from Seattle University and a BA in Mathematics. Areas of expertise
The entire Collaboration Program, technical issues |
|  | Mike Kelly, Senior Program Manager
mkelly@tmforum.org
Mike Kelly has worked with TM Forum since its earliest days, and joined its staff ten years ago. He is concerned with the technical collaboration program, including the Business Process Framework (known as eTOM), where he has been involved over its entire development. He is a frequent speaker at conferences and events on this work.
Mike has worked in telecoms for over thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy. Mike also provides independent training and consultancy to organisations in applying the work of TM Forum and related bodies.
Areas of expertise
Business process analysis and design through Business Process Framework - Linkage through to Frameworx - Integration of Business Process Framework with other standards, particularly ITIL
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|  | Dave Milham, Chief Architect
dmilham@tmforum.org
Dave is currently the TM Forum Chief Architect responsible for the evolution and integrity of the TM Forum technical work particularly its Integrated Business Architecture – Frameworx. He supports the TM Forum Energy Smart Grid Community. Previously he has held other posts within the TM Forum responsible for improving and deepening service provider engagement with the TM Forum technical programs, and managing their Customer Experience technical program.
Prior to retiring from BT CTO office in 2007 he worked on rapid service delivery and representing BT at ITU, ETSI TISPAN, UK NICC B2B standards, 3GPP and the TM Forum (since 1988). He has served on or led numerous TM Forum teams: eTOM, SPLC, SES. He has a strong hands-on interest in Open Source Eclipse tooling applied to the management of cloud computing services, and Service Delivery Frameworks.
He graduated from Imperial College London with a BSc in Electrical Engineering, and an MSc in telecommunications engineering from Essex University, He is a Member of the IET and active in a local climate change group focusing on energy transmission and distribution for renewable energy.
Areas of expertise
Frameworx and Enterprise Architecture - Process Engineering and tools - Model-driven Software Development (MDA, MDSD) - Software enabled service and rapid service delivery
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|  | Tony Poulos, Market Strategist
tpoulos@tmforum.org
Tony has been involved with software development and systems integration in travel and telecommunications for over 20 years. He was involved in the development of convergent billing system in the early nineties in Australia and from there he worked in a business development role with Unisys’ Telecommunications Practice in Europe. He was co-founder of Copernicus Global Billing Services, a London based, web-enabled, managed service provider for outsourced billing and payments collection. He has experience in the areas of revenue assurance, billing, payments, mobile internet access, mobile email and content delivery. In addition to being a regular speaker and chairman at telco conferences in Europe and Asia-Pacific, he has worked as a consultant, been a Contributing Analyst for IDC, written for a number of industry publications worldwide, was Editor, Asia Pacific for Telecom TV and now Anchor for The Telecom Channel. Tony was an executive of the Global Billing Association for five years prior to its merger with the TM Forum. He headed up the Revenue Management Initiative of the TM Forum and is now the TM Forum's Market Strategist. Tony also conducts training classes in billing and revenue management and is Editor of Inside Revenue Management.
Areas of expertise
Revenue Management – Billing – Payments – Mobile internet access – Mobile email – Content delivery |
|  | Robert Rich, Managing Director, TM Forum Insights Research
rrich@tmforum.org Robert J. (Rob) Rich is Managing Director of the TM Forum's Transformation Research Center, and TM Forum Insights Group, the Forum's market research arm. In this position, he is responsible for all facets of the TRC and Insights, and is a regular contributor to the Research portfolio. Rob Rich has more than 15 years experience in market research and consulting, including 2 years as an independent consultant, 11 years as Executive Vice President of Communications & Networking Research & Consulting for the Yankee Group, and 2 years as Director of Communications Equipment and Services at Dataquest, a research firm subsequently acquired by Gartner Group. In each role, he was responsible for research and consulting on both fixed and wireless network services, equipment, and software for service providers, technology suppliers, and investors. He has also managed research groups covering enterprise networking and enterprise IT applications. Prior to joining Dataquest, Rob Rich spent 17 years in the computer/networking industry, where he held management positions in communications, professional services, software engineering and information technology strategy. He also served as CIO for a mid-sized retail firm, and divisional systems and programming director for a very large financial services firm.
Rob Rich has extensive knowledge of various aspects of telecommunications. He is a former member of the Advisory Board for the TM Forum, a contributor to industry publications, a frequent speaker at industry conferences, and has served as an expert witness in industry litigation. Rob Rich holds a B.A. in mathematics, and has completed executive programs at the Sloan School, Massachusetts Institute of Technology and INSEAD in Fontainebleau, France. Areas of expertise
Analysis - Transformation - Research - Industry issues and trends - Litigation - Fixed and wireless network services - Equipment and software - IT strategy |
|  | Rebecca Sendel, Collaboration Marketing Director
rsendel@tmforum.org Rebecca Sendel is the Director of Collaboration Marketing for the TM Forum. Rebecca has worked in the communications industry for over 20 years focusing on operational and business support systems for the majority of her career. For the last 9 years, she has held leadership positions in product management and marketing at TM Forum. Prior to the TM Forum she was with software supplier, Astracon, and spent 9 years with Motorola’s wireless infrastructure division. Rebecca holds a BS in Electrical Engineering from Lehigh University and an MBA from Northwestern’s Kellogg Graduate School of Management. Areas of expertise
TM Forum – Management of information, communications and entertainment services – TM Forum Best Practices and Standards – Content Encounter – eTOM – Digital commerce - IPTV | |