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o The resources that a service provider must manage are growing in number and complexity—not just network resources, but also human resources, financial resources and others. Organizations must build holistic views of their organizations on an end-to-end basis, as well as of their partners and customers, if their deployments are to support their ultimate business goals. Resource management also includes the management of the increasing number of devices that play a role in the delivery of convergent services, including set top boxes, handsets, computers, TVs, wireline phones and home network gateways.
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