As Service Providers strive to achieve agile service delivery, they need a mechanism by which they can integrate all the functions required in a service’s lifecycle.

The goal of the TM Forum’s Service Delivery Framework (SDF) is to define a generic management framework for next generation services regardless of the software or network technologies used to implement those services. This management framework is aimed at addressing the full lifecycle of the services, from concept to cash. 

The Service Delivery Framework defines a reference model that consists of the essential building blocks that need to be put in place in order to provide a managed SDF Service environment.

Delivery of next generation services happens in a framework where the lines between network and IT are blurred. Within this framework, profitability as well as customer experience can be driven by managing the complete service lifecycle in a Service Oriented ArchitectureA computer systems architectural style for creating and using business processes packaged as services (SOA) aligned environment.

Service Delivery Framework (SDF) Charter, Phase III defines a management framework enabling effective service delivery in the context of emerging industry trends such as Web 2.0 and converged services.

Business Agreement (TMF 519) addresses the requirements for the flexible and efficient Service Lifecycle Management of next-generation services. It includes Business Objectives, Technical Principles and categorizes requirements for Infrastructure; Managed Entities; Management; Functional Capabilities; Support for Customer, Supplier and Partner relationships.

Service Delivery Framework Overview, Release 2.0 (TR139) identifies the necessity for the Service Delivery Framework (SDF) Program, with the objective of providing a reference in the industry for management of “next generation services."

Service Delivery Framework - Industry Groups Positioning Document Version 2.0 (TR141) contains the summary of the information gathered and agreed upon by all parties concerned. Various items for possible collaborative work are identified in the individual sections which address the contributions from each Industry Group. In addition there are some overall collaborative views expressed in a “Conclusions” section at the end of the document

Service Delivery Framework Business Agreement, Version 1.1 (TMF519) documents the business objectives and the business requirements of the framework. This document (and all its requirements) is intentionally designed and produced as “agnostic” to existing standards and guidelines.

The Service Delivery Framework Team will be meeting at the Team Action Week in Lisbon, January 2009. For further information, click here

The team has regular conference calls each month. For further information contact the staff support person listed on this page.