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Technical Reports

Technical Reports
NumberDateTitleSummary
TR194 R1.5
This article is only available to TM Forum Members
May 13, 2013 TR194, Multi-Cloud Service Management Accelerator Pack - Introduction, Release 1.5 This short overview is an introductory guide to the TM Forum’s Multi-cloud Management Accelerator Pack that is aimed at helping readers address the challenges of delivering high quality services built...
TR195 R1.5
This article is only available to TM Forum Members
May 13, 2013 TR195, Multi-Cloud Service Management Pack - Business Guide, Release 1.5 This in-depth document addresses the challenges, from the business perspective, of managing services end-to-end in an environment with multiple partners, multiple devices, and spanning multiple clouds...
TR197 R1.5
This article is only available to TM Forum Members
May 13, 2013 TR197, Multi-Cloud Service Management Pack - SLA Business Blueprint, Release 1.5 This SLA Business Blueprint is part of the Forum’s Multi-Cloud Service Management Business Pack aimed at helping readers address the end-to-end management of digital services that are built from multi...
TR196 R1.5
This article is only available to TM Forum Members
May 13, 2013 TR196, Multi-Cloud Service Management Pack - Technical Guide, Release 1.5 This detailed technical document addresses the implementation of multi-cloud services that span multiple partners using the TM Forum’s approach. The approach is based on the concept of creating a sta...
TR198 R1.5
This article is only available to TM Forum Members
May 13, 2013 TR198, Multi-Cloud Service Management Pack - Simple Management API (SMI) Developer Primer and Code Pack, Release 1.5 The Simple Management API provides a means to allow consistent end-to-end management and metering of services exposed by and across different digital service providers’ domains unifying traditional co...
TR203 R1.0
This article is only available to TM Forum Members
May 08, 2013 TR203, NGCOR Inventory Management Requirements Response, Release 1.0 This document provides a response to the Next Generation Converged Operations Requirements focusing on the area of Inventory Management (InvM) ....
TR201 V0.7
This article is only available to TM Forum Members
May 08, 2013 TR201, Security Standards Technical Report, Version 0.7 This document is intended to serve as a quick reference guide for professionals seeking security guidance. We have attempted to accumulate a list of security-themed standards, frameworks, and regul...
TR178 V0.7
This article is only available to TM Forum Members
May 05, 2013 TR178, Enabling End-to-End Cloud SLA Management, Version 0.7 The goal of this Technical Report is to enable people in different communities to develop Cloud SLAs and SLA metrics such that associated systems can be joined to facilitate end-to-end SLA management ...
CEMI Release 1.0
This article is only available to TM Forum Members
May 03, 2013 Customer Experience Management Index (CEMI), Release 1.0 Today most Customer Experience Management (CEM) measurements are taken from actual customer interface exchanges via the Network, Call Center, Trouble Desk, Billing Enquiries, or Customer Surveys, whic...
TR183 V1.2
This article is only available to TM Forum Members
May 03, 2013 TR183, 3GPP SA5 - TM Forum TIP Fault Management Harmonization,Version 1.3 This document is the report of the 3GPPTM SA5/TM Forum NGWW Joint Work Group on Fault Management Harmonization. The analysis and recommendations in it are offered to 3GPP and TM Forum for further co...
TR184 Release 1.0
This article is only available to TM Forum Members
March 26, 2013 TR184, NGCOR Fault Management Requirements Mapping, Release 1.0 This document provides the mapping between the Next Generation Converged Operations Requirements (NGCOR) Generic (GEN) and Fault Management (FM) requirements and the TIP Resource Alarm Management (RAM...
TR187 V0.6
This article is only available to TM Forum Members
February 26, 2013 TR187, Situational Awareness within a Bandwidth Constrained Environment, Version 0.6 Defense organizations are struggling with the rapid changes in communications technology and ways in which people communicate. This document sets out the issues that may be faced by the Military withi...
TR172 V0.2
This article is only available to TM Forum Members
February 11, 2013 TR172, TM Forum Security Management Model, Version 0.2 The TM Forum launched the Security Management Initiative to enrich its Frameworx solution set – to include the component Frameworks, certification processes, and training program – with comprehensive ...
TR175 R2.0 V0.6
This article is only available to TM Forum Members
February 05, 2013 TR175, Interface Deployment Scenarios Technical Report, Release 2.0 This document provides example usages (deployment scenarios) for the TM Forum interfaces. ...
TR198 R1.0
This article is only available to TM Forum Members
November 27, 2012 TR198, Multi-Cloud Service Management Pack - Simple Management API (SMI) Developer Primer and Code Pack, Release 1.0 This document provides information for development using the Simple Management API (SMI) introduced by TM Forum for the Digital Services Initiative. The Simple Management API provides management capab...
TR197 R1.0
This article is only available to TM Forum Members
November 27, 2012 TR197, Multi-Cloud Service Management Pack - SLA Business Blueprint, Release 1.0 This SLA Business Blueprint is part of the TM Forum’s Multi-Cloud Service Management Business Pack. This guide is aimed at helping users address the end-to-end management of digital services that are...
TR196 R1.0
This article is only available to TM Forum Members
November 27, 2012 TR196, Multi-Cloud Service Management Pack - Technical Guide, Release 1.0 This detailed technical document addresses the implementation of management capabilities for cloud-based services that span multiple partners using the TM Forum’s approach....
TR195 R1.0
This article is only available to TM Forum Members
November 27, 2012 TR195, Multi-Cloud Service Management Pack - Business Guide, Release 1.0 This in-depth document addresses the challenges, from the business perspective, of managing services end-to-end in an environment with multiple partners, multiple devices, and spanning multiple clouds...
TR194 R1.0
This article is only available to TM Forum Members
November 27, 2012 TR194, Multi-Cloud Service Management Accelerator Pack - Introduction, Release 1.0 This short overview is an introductory guide to the TM Forum’s Multi-Cloud Management Accelerator Pack that is aimed at helping readers address the challenges of delivering high quality services built...
TR169 V1.2
This article is only available to TM Forum Members
November 14, 2012 TR169, Model Federation, Version 1.2 This Technical Report provides a description of an approach for key aspects of a solution to the ongoing industry convergence challenge. The approach focuses on Information Model Federation such that ...
TR189 V1.3
This article is only available to TM Forum Members
November 13, 2012 TR189, Generic Query Technical Report, Version 1.3 This document presents the artifacts and the capabilities of a task centric Generic Query Interface pattern....
TR188 V1.3
This article is only available to TM Forum Members
November 13, 2012 TR188, Generic Update Technical Report, Version 1.3 This document presents the artifacts and the capabilities of a task centric Generic Update Interface....
TR186 Release 1.0
This article is only available to TM Forum Members
November 13, 2012 TR186, KxI Census Reports, Release 1.0 This project was designed to collect information regarding the development of KxIs (a generic term referring to any Key Indicator) across all TM Forum workgroups....
VPC Release 2.0
This article is only available to TM Forum Members
November 07, 2012 Enterprise-Grade External Compute IaaS Requirements Solution Suite, Release 2.0 This is the second release of Enterprise-Grade External Compute Infrastructure as a Service (IaaS) documentation.The release should provide a good overview of the way that ECLC has approached the ques...
TR192 V0.3
This article is only available to TM Forum Members
November 06, 2012 TR192, Workplace as a Service Requirements, Version 0.3 This WPaaS requirements paper identifies what is needed in the type of systems that large financial institutions and other major firms want to implement to solve the BYOD challenge....
TR181 V2.1
This article is only available to TM Forum Members
October 18, 2012 TR181, B2B Self-Service Solution, Version 2.1 The purpose of this technical report is to gather feedback about business problems that can drive changes in the B2B Self-Service Solution....
TR190 V1.1
This article is only available to TM Forum Members
October 11, 2012 TR190 TM Forum Interface Program MTOSI GPON Profile Technical Report, Version 1.1 Technical report which describes the GPON technology specific service profiles that Service Providers require during service provisioning on its live networks. ...
TR182 V0.7
This article is only available to TM Forum Members
October 08, 2012 TR182, Policy in Context of Charging and Billing, Version 0.7 This technical report introduces the work done by the Charging and Billing Group using a scenario-based approach to understanding the relationship between a consumer and Charging & Billing Domain poli...
TR176 Release 1.0
This article is only available to TM Forum Members
May 08, 2012 TR176, Business Services Technical Report: Proposed Change to GB942, Release 1.0 This report is a result of further study of the concept and realization of Business Services which arose in previous TM Forum activities....
TR177 Release 1.0
This article is only available to TM Forum Members
May 04, 2012 TR177, Frameworx Metamodels, Release 1.0 This report is a snapshot of the state of the Metamodel agreements for Fx 12....
VPC Release 1.0
This article is only available to TM Forum Members
April 20, 2012 Enterprise-Grade External Compute IaaS Requirements Solution Suite, Release 1.0 This is the first release of Enterprise-Grade External Compute Infrastructure as a Service (IaaS) documentation....
TR173 V0.7
This article is only available to TM Forum Members
April 11, 2012 TR173, Security Management Use Cases, Version 0.7 This report is organized around three Use Cases in which Security Management processes play a key role: (1) Denial of Service Attack (DoS), (2) Penetration Attack, (3) Application Misuse/Abuse. These ...
TR175 R1.0
This article is only available to TM Forum Members
April 10, 2012 TR175, Interface Deployment Scenarios Technical Report, Release 1.0 This document provides some general references in the area of interface reference architectures. The structure of this document is in the form of an embedded power point slide pack.The document provid...
TR144 V2.0
This article is only available to TM Forum Members
October 20, 2011 TR144, Frameworx Tooling, Version 2.0 The Frameworx Tooling document is a Technical Report which outlines the tooling requirements for the development and adoption of frameworx by service providers and vendors. It is it particularly aime...
TR171 V0.4
This article is only available to TM Forum Members
October 13, 2011 TR171, Commercial Spectrum Management Use Cases, Version 0.4 This report is organized around six use cases in which spectrum management processes play key roles in the operations of wireless communications networks....
TR165 V1.2
This article is only available to TM Forum Members
October 13, 2011 MTOSI - OSSJ - 3GPP - Inventory Interfaces Comparison, Version 1.2 This document presents a tentative analysis of three Inventory Interfaces, which have been developed independently by different organizations; two of them are now promoted by the TM Forum and the thir...
TR170 V1.2
This article is only available to TM Forum Members
October 05, 2011 TR170, Spectrum and Tactical Network Management Use Cases, Version 1.2 Use Cases are developed which highlight the increasing need for interaction between Network Management and Spectrum Management systems. The Use Cases are a reflection of current military processes co...
TR168 V1.5
This article is only available to TM Forum Members
October 03, 2011 TR168, Software Enabled Services Management Solution and Frameworx Relationships, Version 1.5 The Software Enabled Services (SES) Management Solution activity was established to provide a means to allow consistent end-to-end management and metering of services exposed by and across different s...
TR157 Release 1.0
This article is only available to TM Forum Members
May 12, 2011 TR157, QoS Aspects of IPsphere, Release 1.0 The QoS Aspects of IPsphere (TR157) describes how to manage end-to-end QoS though IPsphere. This document serves as input for the definition of the R2 Framework and for the definition of IPsphere inte...
TR156 Release 1.0
This article is only available to TM Forum Members
May 11, 2011 TR156, Content & Digital Media Foundational Concepts, Release 1.0 This report describes many parties and perspectives across the digital media content value chain and sector. It defines a conceptual foundation for B2B and enterprise integration solutions for digita...
TR158 Release 2.0
This article is only available to TM Forum Members
May 11, 2011 TR158, IPsphere Technical Architecture, Release 2.0 This document introduces the TM Forum IPsphere Framework (IPSF), a framework for service provider to service provider B2B (SP B2B) interactions and automated collaboration....
TR161 Release 1.0
This article is only available to TM Forum Members
January 17, 2011 TR161, SES MS/SDF Document Reading Guide This document reading guide maps the Software Enabled Services (SES) Management Solution and SDF terminlogy in support of reading the deliverables of the SES Management Solution project....
TR142 Release 1.0
This article is only available to TM Forum Members
August 25, 2009 TR142, Lifecycle Management Process Report, Release 1.0 Product Lifecycle Management (PLM) is no longer a fragmented discipline, but a necessity for any company seeking consistent end-to-end management of complex value chains....
TR155 Release 1.1
This article is only available to TM Forum Members
August 03, 2009 TR155, Solution Frameworks Statement of Direction, Release 1.1 This “Statement of Direction” is the Blueprint advice for an evolution strategy for the TM Forum Solution Frameworks. ...
TR153 Release 1.0
This article is only available to TM Forum Members
June 25, 2009 TR153, Product-Service-Resource Information Model E-mail: A PLM Case Study, Release 1.0 The case study presents the results of an extensive modelling exercise for an example e-mail offering undertaken by the TMF Product Lifecycle Management (PLM) Team. Analysis techniques from systems en...
TR154 Release 1.0
This article is only available to TM Forum Members
June 08, 2009 TR154, Business Requirements for Migration/Convergence to Next Generation Networks (NGN), Release 1.0 This document will serve to gather the experience and requirements with respect to migration and convergence to NGN from multiple Service Providers (SPs). This will lead to cost-savings due to reduced...
TR140 Release 1.0
This article is only available to TM Forum Members
June 08, 2009 TR140, Managing Migration, Release 1.0 This deliverable is in the form of a document that overviews the business migration topics, draws conclusions (interim if appropriate) and highlights further work...
TR151 Release 1.0
This article is only available to TM Forum Members
May 08, 2009 TR151, Backup and Redundancy, Release 1.0 This document details the results of a TPC Technical Task Team’s (the “Task Force” or “the Team”) activity that focused on the advancement of support for backup and redundancy (including protection an...
TR148 Release 1.0
This article is only available to TM Forum Members
May 05, 2009 TR148, Managing the Quality of Customer Experience, Release 1.0 This technical report examines what is customer experience, reviews five industry examples of values chains requiring e2e Service Quality – e.g. IPTV, Blackberry - and identifies requirements for CE/S...
TR149 Release 1.0
This article is only available to TM Forum Members
May 05, 2009 TR149, Holistic e2e Customer Experience Framework, Release 1.0 This report is in two parts: the first part proposes a holistic end to end Customer Experience Framework one element of which is a key Factor Analysis Methodology (KFAM) that can be applied and used b...
TR152 Release 1.0
This article is only available to TM Forum Members
May 05, 2009 TR152, Managing Quality of Customer Experience White Paper, Release 1.0 This report summarizes the results of the MQCE Catalyst at MW Orlando 2008 supported by Telefónica, Amdocs, Comarch, DataSynapse, Huawei, TeamQuest, TTI Telecom. The main result was the emergence amon...
TR144 Release 1.0
This article is only available to TM Forum Members
January 22, 2009 TR144, Tooling Environment - Requirements and Description, Release 1.0 The technical report documents the use cases for the production of TM Forum artifacts, and defines requirements for effective use of tools across the TM Forum technical teams. It also describes the to...
TR150 Release 1.0
This article is only available to TM Forum Members
January 08, 2009 TR150, End User Device Management Technical Report, Release 1.0 This document describes the overall strategy for the TM Forum End-User Device Management collaboration program and helps set the direction for the TM Forum New Markets Initiative for Device Markets. ...
TR146, Release1.0
This article is only available to TM Forum Members
November 18, 2008 TR146, Lifecycle Compatibility, Release 1.0 The Lifecycle Compatibility technical report provides a number of recommendations for the TM Forum technical program from a variety of perspectives and also provides justification and rationale for th...
TR131 Release 2.0
This article is only available to TM Forum Members
September 15, 2008 TR131 Revenue Assurance Overview, Release 2.0 This document contains the TM Forum’s technical overview of revenue assurance....
TR143 Release 1.0
This article is only available to TM Forum Members
September 08, 2008 TR143, "Building Bridges: ITIL and eTOM", Release 1.0 This document addresses how the TM Forum’s Business Process Map (eTOM) and ITIL can be used together. It has been developed jointly by TM Forum and itSMF....
TR141 R1.0 V2.0
This article is only available to TM Forum Members
July 17, 2008 TR141, Service Delivery Framework (SDF) - Industry Groups Positioning Document, V2.0 One of the major goals of the SDF work program is to correctly position TM Forum development of SDF in relation to developments in other Industry Groups. This document (TR141) provides this positioni...
TR139 Release 2.0
This article is only available to TM Forum Members
January 24, 2008 TR139, Service Delivery Framework (SDF) Overview, Release 2.0 This document provides an overview of the Service Delivery Framework (SDF)...
TR137 R1.0 V1.3
This article is only available to TM Forum Members
October 01, 2007 TR137, Holistic Product Lifecycle Management, Release 1.0 This document explores a framework for Holistic Product Lifecycle Management (PLM) for the telecoms industry. This report carries out a survey of the lessons learnt by the application of PLM in other ...
TR135 R1.0 V1.3
This article is only available to TM Forum Members
August 13, 2007 TR135, SID Harmonization Approaches, Release 1.0 This technical report describes the various internal and external efforts associated with SID harmonization including a description of the techniques employed for model harmonization....
TR136 Release 1.0
This article is only available to TM Forum Members
May 17, 2007 TR136, Telecom Media Convergence, Release 1.0 This document explores the business problems and issues that result from the convergence of all traditional telecommunications services onto an IP-based network. It also investigates possible custome...
TR133 Release 1.0
This article is only available to TM Forum Members
November 03, 2006 TR133, NGN Management Strategy: Policy Paper and Associated Addenda, Release 1.0 This strategy paper was created as a result of an analysis of the challenges and priorities of Next Generation Network Management and its impact for future TMF activities. It provides recommendations ...
TR130 R1.0, V1.2
This article is only available to TM Forum Members
January 20, 2005 TR130, Delighting Our Customers - Customer Satisfiers/De-Satisfiers Metrification: A Quantitative Analysis, Release 1.0 Because customer satisfaction is such a critical success element for operators, the TMF Service Providers Leadership Council (SPLC) has produced a Technical Report of Customer Satisfiers/De-Satisfiers...
TR129 V2.1
This article is only available to TM Forum Members
December 20, 2004 TR129, Human Machine Interface Templates for Telecommunications Network and Service Managers, V2.1 This document provides standard HMI patterns and templates for telecommunications network operations support systems (OSS). These application patterns and templates specify the high-level HMI componen...
TR125 V1.0
This article is only available to TM Forum Members
February 27, 2004 TR125, Business Process Management Overview for NGOSS, V1.0 Changes in the telecommunications industry are making process management an increasingly advantageous endeavor, but process management is difficult to successfully implement and takes much energy and ...