Changes in the telecommunications industry are making process management an increasingly advantageous endeavor, but process management is difficult to successfully implement and takes much energy and time. This document advocates strongly for better process management and presents the issues of process management with the intention of encouraging further study, and hopefully, successful implementation.
This document was created from the premise that process management efforts hold the promise for great improvement in the telecommunications industry. As long as a chance for this improvement exists, then process management is a worthwhile study. As befits the operative definition of process management presented directly below, this document integrates its examination of process management from two distinct groups of source material. The examination from the business side takes its sources from current business management literature. The examination from the technical side takes its sources from general industry groups such as the BPMI and OMG, but primarily from the TM Forum NGOSS literature. The NGOSS movement has defined a number of architectural principles for telecommunications systems. Several of these principles, if properly implemented, can have a beneficial effect on process management. This document expounds upon the current theory of process management as it relates to telecommunications, and how it is affected by the NGOSS architectural principles.
|