The link with ITIL

The itSMF ITIL (originally, the IT Infrastructure Library) and the TM Forum Process Framework (eTOM) offer separate perspectives for defining business processes that can be used by enterprises. They have grown up from different backgrounds, but increasingly enterprises are seeing benefits in integrating the strengths of the two frameworks in their businesses. In the Information and Communications Services Industry, service providers are delivering more ICT services and they can make use of both approaches. Other organizations are also seeing a need to bring their IT and Business aspects closer together, and are seeing the integration of ITIL and eTOM into a combined tool will provide powerful assistance in this.

TM Forum, together with the itSMF and ITIL community have been working for some time to analyze and define an integrated framework that leverages both areas. This working party has delivered a recent report, TR143 that is a joint study by TM Forum and itSMF on integrating ITIL and eTOM. Following from this, the eTOM Business Process Framework has now embedded direct support for ITIL processes, and a Release 8.0 of the Business Process Framework, with this embedded ITIL support, is being readied for publication now. .

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 eTOM
Overview of the eTOM team and their activities within the TeleManagement Forum
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 ITIL – what it is
ITIL – what it is
Overview of ITIL and related areas
 Business Process Framework/ITIL Overview
eTOM/ITIL Overview
Overview of the eTOM/ITIL Program
 Implementation of eTOM/ITIL
Implementation of eTOM/ITIL
Implementation of eTOM/ITIL examples and studies
 eTOM/ITIL Case Studies
Modeling ITIL Process Flows with eTOM Level 3 Process Elements
This Case Study relates to a customer project successfully implemented by Smartrek AG for a major European service provider. The starting point of the project was that the service provider has developed own telecom process flows based on eTOM vertical domains (FAB) and has decomposed these down to operational procedures to support the business. Because of expansion into new business areas (outsourcing, B2B, IT), the service provider had to set up processes for managing IT - with its own terminology and staff trained in these processes and procedures. The Case Study will demonstrate how the frameworks of the Information Technology Infrastruct
What’s in a Service ID?
In this case study I discuss my experience in modeling and implementing Customerfacing and Resource-facing services in OSS applications for Voice, High Speed Internet, and TV services, otherwise commonly known as Triple Play, on different network technologies and the challenges of modeling them as independent pluggable components. Special attention is put on the resource facing service definition and design. Justification for optimizing time to deliver and network technology abstraction, without loss of granularity for assurance and strategic purposes, is exemplified and highly recommended using TMF’s NGOSS SID, ITIL, and Architecture.
Service-centric OSS Strategy Using eTOM and ITIL
Service-centric OSS Strategy Using eTOM and ITIL
 Web Presentation
ITIL and eTOM—Building Bridges
Summary: A Web discussion where representatives of Itsmf and TM Forum explain Technical Report (TR143), which outlines the synergies and gaps that exist between eTOM and ITIL. More...