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eTOM/ITIL Case Studies |
Modeling ITIL Process Flows with eTOM Level 3 Process Elements
This Case Study relates to a customer project successfully implemented by Smartrek AG for a major European service provider. The starting point of the project was that the service provider has developed own telecom process flows based on eTOM vertical domains (FAB) and has decomposed these down to operational procedures to support the business. Because of expansion into new business areas (outsourcing, B2B, IT), the service provider had to set up processes for managing IT - with its own terminology and staff trained in these processes and procedures.
The Case Study will demonstrate how the frameworks of the Information Technology Infrastruct | What’s in a Service ID?
In this case study I discuss my experience in modeling and implementing Customerfacing and Resource-facing services in OSS applications for Voice, High Speed Internet, and TV services, otherwise commonly known as Triple Play, on different network technologies and the challenges of modeling them as independent pluggable components. Special attention is put on the resource facing service definition and design. Justification for optimizing time to deliver and network technology abstraction, without loss of granularity for assurance and strategic purposes, is exemplified and highly recommended using TMF’s NGOSS SID, ITIL, and Architecture. | Service-centric OSS Strategy Using eTOM and ITIL
Service-centric OSS Strategy Using eTOM and ITIL | |