• Launching the pilot project with TM Forum – recovering revenues that exceeded the first-year cost of the project team
• Accelerating rollout by developing revenue assurance tools based on TM Forum RFx template from the Revenue Assurance Solution Suite (RASS)
• Expanding the project to cover new acquisitions

• Making the business case for improving key business metrics through a holistic approach to IT systems infrastructure and data management
• Examining the role of TM Forum standards and best practices in making such a transformation
• Outlining the methodologies, frameworks (including TM forum) and best practices employed
• Quantifying the benefits in terms of:
  • Reduction in cycle times
  • Scalability
  • Service agility
  • Ability to scale without commensurate resource addition 

NBN Co has recently re-reorganized its IT Organization around four core company processes:

• Plan to Handover
• Lead to Cash
• Trouble to Resolve
• Concept to Market.

This presentation will review:

• The organizational structure put in place
• The implications for the architecture and platforms
• The impacts to the development and release process

          And, most importantly...results to date

• The challenging nature of a prepaid dominated business
• How Banglalink is making the difference?
• Driving forces behind the implementation of a centralized Business Assurance System
• Control, KPI & Business Findings of Business Assurance System – outline for operational excellence
• Next Step: Leverage on TM Forum Frameworx and Best Practices

• Outlining the challenges in supporting enterprise IT requirements including IP and cloud-based services
• Examining the impact of OSS/BSS processes on efficiency and cost effective delivery of services
• Making the business case for rethinking solution management fulfilment processes for complex and custom enterprise services
• Achieving greater efficiencies in the requirements-to-order process that links service design with provisioning to achieve superior service development and deployment

• Examining the drivers for physical inventory of networks in FTTx roll out
• Outlining how the real time service order management process can be enhanced by interface contacts into the physical network inventory system
• Achieving an effective interface between PNI and LNI  in the realisation of a well integrated OSS
• Comparing automation systems for broadband access networks
• Quantifying the benefits of quick decision making and faster deployment within short span of time with lower cost

• Examining the drivers for developing a Unified Service Management Tool to improve business processes at the service level in the strategy, infrastructure, operation and Product (SIP) area
• Outlining the development of an enterprise-wide Service Management application, which enabled solidification of  the Service Development and Management processes in the SIP area and Service Management and Operation processes
• Quantifying the benefits in terms of information sharing, process unification/implementation, cost saving and revenue increasing in service management 

• What is a network operators ‘product’?
• Serving a segment of one: the ultimate customer service
• Managing customer loyalty

• How do service providers employ TM Forum Frameworx and benchmarking?
• Evaluating the benefits:
  • Removing operational challenges from deploying the products and services, to be more agile
  • Enabling the operator to focus on customer satisfaction, both through improved operations and service innovation
  • Enabling valuable resources to be used further up the business value chain, rather in the machinery 

Interviewer:
Tony Poulos, Market Strategist, TM Forum

Interviewees:  
Judi  Achmadi, VP,  Telekom Indonesia
Tony Kalcina, Ambassador TM Forum

• Customer experience is only one part of the equation. What needs to be analysed at the same time for affective cross-analysis are: revenues, profitability, devices and product portfolio
• It is about time that the massive amount of data that each operator’s repositories contain is leveraged to drive the business
• Current siloed approach is the past. The way forward is to look at the whole customer lifecycle and share same information through the organization for delivery of optimized service and products.
• Aito will elaborate on how data analytics can help in improving customer experience and, as a result, driving business growth
• What methods are used now and what are the best practices

• Outlining the drivers for Ukrainian mobile operator,  Astelit Life:) to deploy a real-time charging and policy control solution to enable innovative services and personalized tariffs
• Identifying and overcoming the implementation challenges
• Examining the customer response to the changes and advantages for life:) in staying ahead of the competition 

• Understanding 'The Rich Data Set' Developing customer-centric business model
• Quantifying the cost of customer loyalty
• Addressing social media in the customer experience environment
• What is the future of customer experience?

• Understanding the drivers for leveraging mobile data intelligence to monetize mobile data traffic
• Examining the implementation challenges and benefits of analytic solutions that do not require BI integration
• Quantifying the benefits in terms of developing creative price plans and service options with shortened decision cycle and increased accuracy
• Outlining real-life examples of marketing initiatives used to create new revenues and improve customer experience, based on analytics

• Identifying and overcoming the challenges of implementing analytics, including:
  • Unclear business requirements
  • Data consolidation from multiple, diverse source systems with inconsistent data
  • Time to market
• Determining the business benefits of subscriber intelligence

• Determining when and how to revise your customer segmentation models
• Building actionable segmentation intelligence models based on analytics
• Leveraging predictive modelling to accurately identify and effectively target potential churners
• Leveraging new social media data sources  to enhance their customer intelligence