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Customer Experience Management

Training

TM Forum offers two official customer experience management (CEM) courses to meet the needs of today's service providers. CEM is a growing topic in the communications industry as service providers strive to understand and meet the expectations of their customers.
 
Learn how to maintain a mutually beneficial interaction between provider and consumer by attending these courses currently offered throughout the year around the world at our Super Roadshows or member companies can bring them on-site.

Contact education@tmfoum.org for more information.

Customer Experience Management Distilled


This course presents an introduction to how customer experience management (CEM) impacts players in the communications industry providing participants with an understanding of the key business drivers for CEM, the meaning of the terms used and the importance of developing an understanding of one's customers. This interactive course introduces the concepts behind CEM and the various approaches to CEM implementation using TM Forum Frameworx as a foundation.

Customer Experience Management Practitioners Workshop


This course builds on the one-day, Customer Experience Management Distilled course by detailing practical experience and what to consider during an implementation. This highly interactive workshop examines some of the concepts behind CEM and the various approaches to implementation using TM Forum Frameworx as a foundation.