The Business Process Framework (eTOM) is at the heart of Frameworx. Business Process Framework provides a comprehensive, industry-agreed, multi-layered view of the key business processes a service provider requires to run its business.
This course provides the attendee with a big picture view of the Business Process Framework and how it can be used to organize business activities to deliver maximum efficiency.
Come to TM Forum training to learn: - What is the Business Process Framework (eTOM)?
- When to use it
- How to deploy it
- How to assess you own deployment business case
Service Providers: - Help business managers understand how to scope and apply Business Process Framework principles to solve business problems
- Develop your teams ability to identify day-to-day improvements in business operations
- Identify how to deploy business improvement projects more effectively across the organization
Suppliers: - Understand how your product can complement your customer’s business process requirements.
- Show how your product can provide solutions that directly meet your customer’s needs.
- Identify how to deploy business improvement projects more effectively across the organization.
- Improve the Business interaction with your customers
Career Certification
This course is on the following certification paths:
Who should attend?
This introductory course is suitable for:
- Business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers
What will you learn?
Upon completion, you will be able to:
- Identify all the components of the Business Process Framework.
- Understand its role within an enterprise, and the benefits of using it.
- Recognize the relationships between the Business Process Framework and various other models (Frameworx, Information Framework, TMN, ITIL).
- Understand the necessary steps for decomposing a business process problem and apply the Business Process Framework to solving it.
- Recognize what is required for the Business Process Framework to be extended to meet enterprise needs.
Agenda
- Business Process Framework overview
- Business Process Framework Level One processes
- Process decomposition and process flows
- Introducing the Business Process Framework into your organization
- Business Process Framework in action
- Business Process Framework and other standards
- Business Process Framework practical work
Prerequisites
As with all official TM Forum courses, certificates of achievement will be issued. Click here for a list of Instructors.