About Us  |  Membership |  Help
Sign In |  Register

TM Forum Training

Training Course Descriptions

Revenue Assurance Practitioner's Accreditation

CalendarUpcoming Training Schedule


This three day course covers the main principles of revenue assurance from the perspective of the revenue assurance practitioner. It is designed to equip revenue assurance personnel with the practical knowledge and expertise they require in order to contribute effectively to the day to day operations of their revenue assurance department.

Based on industry best practices and guidelines developed by the TM Forum, it introduces attendees to tools and techniques for each stage of the revenue assurance lifecycle, which can be readily applied to address revenue assurance issues within their own organisation.

This course culminates in an examination of the attendees' knowledge by assessing their understanding and application of the TM Forum's revenue assurance methodology.  Attendees who successfully pass this examination will be issued with a certificate of attainment.



Level  Practitioner
 

Who should attend? Pre-requisites
This course is intended for Service Provider staff working in revenue assurance, risk management and internal audit functions, as well as staff from vendors and consultancies with relevant Service Provider clients.

None

[Open Quote]The interesting thing about revenue leakage is that it always happens in places you never expected it to. Last year I attended the TM Forum’s Revenue Assurance for Practitioner’s course in Melbourne (which was brilliant by the way), although I got a lot of value from the course I also got a lot of value unexpectedly from the coffee and lunch breaks…[Close Quote]
– Daniel McDonald, Revenue Assurance Consultant
Upon completion, you will be able to:
  • Introduce revenue assurance initiatives in your organisation
  • Perform data analysis to identify unbilled records and subscribers
  • Examine data streams for inconsistencies leading to revenue loss
  • Measure and report the financial impact of incorrect data and improper processes
  • Establish end-to-end revenue assurance programmes
  • Apply TM Forum Frameworx to revenue assurance
Agenda:
  • Introduction to Revenue Assurance
  • Revenue Assurance and the TM Forum
  • Revenue leakage framework and examples
  • Recommended approach for usage assurance
  • Data analysis techniques
  • Identification of business rules
  • Usage assurance worked example and exercises
  • Recommended approach for subscription assurance
  • Recommended approach for cost assurance
  • Rating and billing assurance, covering both on-line and off-line charging
  • KPI design and visualisation
  • Summary of the TM Forum's revenue assurance benchmarking exercise
  • Techniques for the correction of revenue assurance issues
  • Techniques for the prevention of revenue assurance issues
  • Introduction to the TM Forum's revenue assurance maturity model
  • NGOSS from a revenue assurance perspective, covering eTOM, SID and TAM
  • Discussion of supporting techniques
  • Identification of the functionality of a revenue assurance system
  • Revenue assurance considerations in next generation networks
  • Summary and Q&A
  • Examination
As with all official TM Forum courses, certificates of achievement will be issued.

Click here for a list of Instructors.