The Applications Framework (TAM) provides a view of Telecom Applications which is complementary to the Business Process Framework (eTOM) and Information Framework (SID). It builds on the success of the Business Process Framework and Information Framework which together with the Applications Framework make up the heart of NGOSS.
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The Business Process Framework (eTOM) is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. This course provides the attendee with a big picture view of the Business Process Framework and its use in business process transformation.
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The adoption of the Business Process Framework (eTOM) continues to increase within the telecommunications industry. As a result, there is a need to provide advanced training in how the framework can be extended/modified for use by an organization and in its practical use.
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The Information Framework (SID) is the lingua franca for NGOSS. It is used to define in business and systems terms, the information that is utilized in OSS/BSS deployments. This course provides an overview of NGOSS and three of its cornerstones: the Business Process Framework (eTOM), the Information Framework (SID), and the Technology-Neutral Architecture.
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The industry’s adoption of the Information Framework (SID) continues to increase. The Information Framework (SID) Modeller's Workshop offers attendees theory and practice on the use of the framework. Included is how the framework can be extended and implemented by applying modeling patterns and extension guidelines.
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This workshop is designed to cover the main concepts in accounting for interconnect traffic, what to look for in your billing system, and what things to consider in setting up and running your interconnect settlements group.
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Revenue Assurance analysis is the proactive investigation of data and processes that impact the revenue stream. The objective is to identify errors and inefficiencies which contribute to a lack of quality in the fundamental elements upon which revenue and profit are generated. Data is the currency of the Telecommunications world, and processing this data accurately enables maximum financial benefit for the Service Provider.
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Billing is about the customer. It has moved from a back office function to a strategic role within an organization. Billing must now be a key component in the management of customers, enabling product bundling, allowing a single view of the customer and driving the fast introduction of new, billable products and services. Using the TM Forum Revenue Map and its relationship with the Business Process Framework (eTOM) as a reference tool, this course will provide a complete understanding of the environment that will support and enable converged, next generation services.
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This workshop will give a brief introduction to the requirements for the Next Generation Network (NGN) including associated business drivers. It will then look in more detail at the architectures for NGN and NGN management - as are being specified by a number of industry fora and standards bodies. In particular, the possible application of TM Forum’s NGOSS technologies for NGN management will be outlined.
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NGOSS is the telecom industry’s only true standard for development and deployment of OSS/BSS (Operations/Business Support Systems) that are easy to integrate, flexible, and easy to manage throughout their lifecycle. This course is intended to provide students with an over view of the NGOSS framework and its key components: the Business Process Framework (eTOM), the Information Fra
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TM Forum APIs provide an effective solution to today’s application integration challenges. Several sets of APIs are available, including OSS/J (OSS Through Java) Java, XML, and Web Service APIs, MTNM (Multi-Technology Network Management) Corba APIs, and MTOSI (Multi-Technology Operation System Interface) XML APIs. This workshop provides an overview of each API set along with guidelines to help an application developer and/or integrator choose the appropriate API(s) to use.
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This three-day TM Forum Training Course provides delegates with practical hands-on experience using the AutoMagicKB reference models to create NGOSS-styled SOA Service Contracts.
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The SDF Workshop provides students with practical guidance for implementing, using, and extending the SDF and other teams’ results. *Case studies depict how the SDP/SDF work is being used by TM Forum members and exercises allow students to practice the competencies obtained during the workshop (*the half-day version of the course offers a reduced set of modules and exercises).
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This course is complementary to the Service Quality Management Overview. The course has a brief introduction to the concept of Service Quality Management and then goes on to consider why we need SLA Management. SLA Management Handbook is considered, the concept of Key Quality Indicators introduced and the methodology for determining KQIs explained. The course then goes on to explore the best practices associated with Service Level Management.
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This introductory course explores how taking a “Quality-Centric” approach can enable the Customer and Service Centric approaches to be realized by taking a “whole business” approach to OSS. The course will discuss what is meant by terms like Quality, Service Management and Service Assurance and will then consider the “Quality” aspects of NGOSS artefacts - eTOM, TAM and SID.
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This interactive course explores how taking a “Quality-Centric” approach can enable the Customer and Service Centric approaches to be realized by taking a “whole business” approach to OSS.
The course then goes on to explore the best practices associated with Service Level Management.
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The TM Forum’s four foundational frameworks are comprised of a Business Process Framework, an Information Framework, a
Systems Integration Framework, and an Application Framework. They serve as the blueprint for a Service Oriented Enterprise
by supporting the development and deployment of solutions that are easy to integrate, flexible, and easy to manage throughout
their lifecycle.
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This workshop provides students with an introduction to application integration frameworks and how to put the Information Framework (SID) to this use. Case studies depict how the framework is being used as part of an integration framework and exercises allow students to practice demonstrate the competencies obtained during the workshop.
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