Business Process Framework (eTOM) Distilled - This course provides a big-picture view of the Business Process Framework, its use in business process transformation, and how it has been utilized in successful projects...
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Applications Framework (TAM) Distilled - This course provides a detailed description of the Applications Framework, how it relates to other NGOSS products, and how it may be used in practice within information, communications and entertainment services and also by vendors...
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Business Process Framework (eTOM) Implementer's Workshop - This course provides students with practical guidance for implementing, using and extending the Business Process framework. Case studies depict how the framework is being used within organizations and exercises allow students to practice the competencies obtained during the workshop....
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Information Framework (SID) Modeller's Workshop - This course offers attendees theory and practice on the use of the framework. Included is how the framework can be extended and implemented by applying modeling patterns and extension guidelines....
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NGOSS Interfaces: MTOSI & OSS/J Overview - This course provides an overview of each TM Forum API set along with guidelines to help an application developer and/or integrator choose the appropriate API(s) to use....
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NGOSS SOA: Generating Business Process Framework (eTOM) Service Contracts - This course provides delegates with a practical hands-on experience in using AutomagicKB’s approach to the analysis and design of NGOSS-styled Service-Contracts....
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NGOSS SOA: Generating Information Framework (SID) Contracts - This course provides delegates with a practical hands-on experience in AutomagicKB’s approach to utilising the Information Framework (SID) to analyze and design NGOSS-styled Service-Oriented Architecture (SOA) Entity-centric Service Contracts....
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Using the Information Framework (SID) for Application Integration - This workshop provides students with an introduction to application integration frameworks and how to put the Information Framework (SID) to this use....
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NGN Management Overview - This course provides and introduction to the requirements for the Next Generation Network (NGN) including associated business drivers plus a detailed view of the architectures for NGN and possible application of TM Forum’s NGOSS technologies for NGN management...
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SDF Overview - This course provides students with practical guidance for implementing, using, and extending the SDF and other teams’ results. Case studies depict how the SDP/SDF work is being used by TM Forum members...
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SQM/SLA Overview - This interactive course explores how taking a “Quality-Centric” approach can enable the Customer and Service Centric approaches to be realized by taking a “whole business” approach to OSS. The course then goes on to explore the best practices associated with Service Level Management...
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SQM Overview - This course explores how Customer- and Service-Centric approaches can be realized by taking a “whole business” approach to OSS, including discussions of what is meant by terms like Quality and Service Assurance and the “Quality” aspects of NGOSS artifacts...
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SLA Management Overview - This course considers the SLA Management Handbook, introduces concept of Key Quality Indicators, explains methodology for determining KQIs and explores best practices associated with Service Level Management...
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Interconnect Billing - This course covers the main concepts in accounting for interconnect traffic, what to look for in your billing system, and what things to consider in setting up and running your interconnect settlements group...
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Next Generation Billing Overview - provides a complete understanding of the environment that will support and enable converged, next generation services using the GBA Map and its relationship with the Business Process Framework (eTOM)...
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