 Sponsored by  | Complex applications of cloud computing in relation to BSS
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Recorded: | Thursday, May 12, 2011 11:00 EST | |
| In response to a popular webinar conducted in April 2011 with Convergys and the TM Forum, this podcast addresses questions from the webinar around the complex and demanding application of cloud in relation to business support systems (BSS). |
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Sponsored by  | Reduce Customer Churn and Improve Customer Satisfaction and Retention
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Recorded: | Thursday, April 21, 2011 10:00 EST | |
| This podcast will help CSPs learn how to leverage their existing system to gain the 360 visibility into their order provisioning process to ultimately immediately resolve any issues in a repeatable consistent manner before a customer is lost reducing churn, minimizing operational costs, and increasing their revenue. |
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Sponsored by  | Moving Towards a Service-Centric World: Enabling New Business Models at Microsoft
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Recorded: | Monday, November 01, 2010 00:00 EST | |
| It is clear that the telecom industry has done a fantastic job in connecting us to each other and to online services. As intrinsic subscriber growth slows in a highly penetrated market, the industry will have to look elsewhere for new sources of revenue growth and begin the expansion into new multi-sided markets. In this podcast, SAP and Microsoft demonstrate how to create a connected and vibrant ecosystem in a service-centric world and how to innovate and generate new revenue streams with and through a partner channel.
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Sponsored by  | Fuelling Growth through Mass Customization: Strategies for Improving the Customer Ordering Experience
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Recorded: | Monday, November 01, 2010 00:00 EST | |
| As communications service providers continue offering a growing set of products and services to consumers and businesses alike, they are becoming dynamic retailers, orchestrating a complex ecosystem of business processes and relationships with media, content partners and B2B partners , as well as customers. Driven by rising consumer expectations for greater choices, Communications service providers (CSPs) seek to differentiate themselves from their competition by delivering a superior customer experience. |
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Sponsored by  | Security in the Cloud
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Recorded: | Monday, November 01, 2010 00:00 EST | |
| According to industry analysts, Cloud Computing will become the primary deployment model for IT organizations over the next few years. This podcast covers issues including integrated cloud security for intrusion prevention systems, cloud bursting security protecting applications and data while virtual servers are in motion between physical systems, compliance concerns created through VM sprawl, and defense in depth for a layered security strategy. |
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