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Video content on TM Forum's Frameworx suite of standards, our programs, testimonials and case studies.
Our trainers nominated for specific courses are considered by TM Forum to be experts in those subjects and suitably qualified to teach them.
Alfred Anaya has worked in the Telecoms and IT industry for over 25 years along prestigious organizations such as Coca-Cola, Accenture, Detecon in Germany, ETSI (European Telecoms Standards Institute), TM Forum and many Telecommunication Service Providers around the world. Over the last 12 years, Alfred has been dedicated to exploring and promoting industry standards and best practices and providing training in Enterprise Architecture methodologies and frameworks such as TM Forum Solution Frameworks (NGOSS), ITIL from the ITSMF and TOGAF from the Open Group among the most significant.
Alfred has provided support to many Telecom Service Providers and other companies within the ICT industry around the world. Alfred is certified ITIL, TOGAF9 and is also a qualified NGOSS instructor for the TM Forum since 2004.
------------------------------- Alfred Anaya ha trabajado en la industria de TI y telecomunicaciones por más de 25 años con organizaciones de prestigio tales como Coca-Cola, Accenture, Detecon en Alemania, el ETSI (Instituto Europeo de Normas de Telecomunicaciones), TM Forum y con un gran número de empresas proveedoras de servicios de telecomunicaciones en diversas regiones del mundo. En los últimos 12 años, Alfred se ha dedicado a explorar y promover estándares de la industria y mejores prácticas, asi como a actividades de capacitación en metodologías de Arquitectura Empresarial y marcos tales como el NGOSS del TeleManagement Forum, ITIL del ITSMF y TOGAF del Open Group entre los más significativos.
Alfred ha prestado apoyo a muchos proveedores de servicios de telecomunicaciones y otras empresas en el sector de las TIC en todo el mundo. Alfred posée certificación ITIL, TOGAF9 y también interviene como instructor de NGOSS para el TM Forum desde el 2004.
For the TM Forum, he was editor of the Wireless service-based Measurements Handbook, a Contributor to the SLA handbook and presented the successful webinar on SLAs in November 2006.
Andy is Director of the TM Forum’s Catalyst Program and is a program manager for the Applications Framework (TAM) team.
He brings a range of perspectives to the subject, business, technical and operational.
Cliff is a former technical director of the NGOSS Program, the precursor to the current Frameworx initiative at the TMF. He holds a BS degree in Electrical Engineering and an MS in Telecommunications.
Serge Garcia is the co-founder of Edelweiss Service Consulting, specializing in portfolio and business architecture for the communication service industry. Over 22 years of experience in the ICT service and software industry, Serge has held various key management positions and has led numerous groups in major business transformation projects.
As a result of his tenure at France Telecom and Deutsche Telekom, Serge has developed an extensive operational and strategic understanding of product and production models leading to an innovative and comprehensive approach to meeting new ICT paradigm challenges that Communication Service Providers are faced with.
During the last couple of years, Serge capitalized on this in-depth industry experience as an enterprise architect in leading edge next generation CSP projects where he developed a unique combination of SOA, Frameworx and functional industry expertise.
Since founding ESC, Serge has drawn on his unique combination of expertise to develop 3 methodologies that automate the indispensable steering logic needed for successful SOA based business transformation toward a lean CSP model including the product portfolio, enterprise architecture and organizational dimensions.
These methodologies cover portfolio architecture, modeling and designing an Frameworx-styled SOA blueprint so as to produce the architectural platform for service design and implementation as well as the associated IT infrastructure (BSS /OSS) and organizational alignment.
Serge is the co-author of “Business Transformation with TM Forum Solution Frameworks and SOA” a TM Forum publication, available in May 2009.
Pierre Gauthier is a professional software architect with over 18 years of experience in the computing and telecommunications industry, primarily concerned with the design, architecture and implementation of OSS distributed systems. A recognized Java specialist and a Java Community Process Star Spec Lead, Pierre has been involved in the standardization of the Java for OSS applications.
He is recognized within international standardization circles for his strategic leadership, diplomacy, commitment, and technical competence. During his career, he has built an extensive network of contacts within the telecommunications and software engineering industry. He has worked for a number of companies including Oracle Corporation, MetaSolv Software and Nortel, designing and implementing OSS systems using Corba, J2EE, XML and Web Services. He has extensive knowledge of the Java, XML and Web Service Specifications. He is an Alumni Speaker at Java One.
Pierre was the Chair of the Architecture Board for the OSS Through Java (OSS/J) initiative from (2003-2006). He exploited his noted communications skills in panel discussions, presentations, and white papers promoting the initiative to customers and partners and promoting the use of OSS/J specifications in Nortel, MetaSolv and Oracle OSS. In this role, he has ensured a strong technical and architectural foundation for all OSS/J APIs including being Spec Lead for JSR 91 (OSS Trouble Ticket) and JSR 142 (OSS Inventory).
He is currently the CEO of OSS Wave, a consulting company, where he architects and provides training on SOA and J2EE based OSS solutions.
He is the co-author of the “OSS Design Pattern—A Pattern Approach to the Design of Telecommunications Management”—a book that advocates a pattern-based approach to the design of interfaces to Operations Support Systems to reduce the cost of delivering telecommunications management solutions.
Geoff Ibbett Senior Consultant email@example.com
Nilesh is highly experienced telecom professional with 21 years of IT experience.
His last 12 years of experience covers working experience with both vendor communities and system integrators. He has wealth of practical experience in Telecom domain covering both business and technical aspects such as Solution Architecture, Consulting, System Integration and providing trainings to executives of global communication service providers.
He has helped CXO level people of CSPs to select/integrate the best of breed BSS/OSS solutions with focus on both functional and non-functional architecture which has acted as a great enabler in reductions of CAPEX/OPEX which were major concerns for majority of CSPs.
He has an excellent experience in providing trainings to several global clients and educational institutes Training covers wide areas such as Business (BSS/OSS), Technical (J2EE, Architecture frameworks (TOGAF, ITIL)) and Management (PMP, Prince2). Furthermore, he has participated in Systems Strategic planning, Transformation of business processes (using certificates best practices such as TMF, ITIL, CMM, and TOGAF), Services oriented architecture (BPM, SOA, and OASIS), Software package evaluation, quality assurance and managerial coaching.
He graduated from Mumbai University (BE computers from Mumbai-INDIA) and holds post graduate diploma in Advanced Computing (C-DAC) Back to Top
Vijayakumar has rich experience in telecom domain with 25 Years of experience in IT. He has a very good understanding of telecom technologies and has worked with system integrators for providing solutions for telecom service providers. Vijay has good experience in providing trainings and consultancy to several global clients and educational institutes and is well versed with Business Process Framework (eTOM). He is a TM Forum-Certified Business Process Modeler and a member of the TM Forum Trainers Panel as an approved trainer.
Vijay has Professional experience in driving leading edge technology practices for more than 15 years. He has driven business for Telecom Network Management and Enterprise Management in India and Middle East.He eis a well recognized domain expert in OSS, Service Assurance, and Service Fulfillment for various technologies in core telecom areas. He has specialized skills in consultative selling, customer facing, requirements gathering and solution architecting.
As Practice Head in Wipro, Vijay created new practices, developed business strategies, identified market trends, and performed competitive analysis, defined practice offerings & go-to-market strategy. He developed strategy for partnership & alliance with technology providers and network equipment providers. He has good understanding of standards like ITIL and eTOM. Vijay has good experience in aligning business processes with the TM Forum's Business Process Framework (eTOM) for telecom operators. Vijay was involved in architecting the innovative solution for various industries like banking, smart cities, energy management & telecom. He has good understanding of process, methods and tools, and their use in application development, system integration and solution support processes. Having worked for a matrix organization like Wipro, Vijay has inherited the skills on synergizing the strengths & working in tandem with various business units.
As a consultant, Vijay has delivered multiple engagements and trainings. He has rich experience of working with multinational customers across the globe & worked with clients in USA, UK, Japan, Australia, Malaysia and Middle East.
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Dave is an active contributor to the TM Forum since 1988 and has performed a number of leadership roles in the TM Forum, most recently the co-chair of the Service Delivery Framework team and the NGOSS Contracts Management Program. He is currently active in the Service Delivery Framework, Architecture Harmonization and SLA Management teams.
He recently retired from BT where he worked in the Office of the CTO on driving OSS Architecture and Innovation within the BT Group. Working with the BT Design system teams he was responsible for development BT’s internal OSS architecture and was one of the contributors to BT 21C OSS Architecture and the adoption of the TMF MTOSI interfaces within the BT 21C OSS program. He also was a contributor to the UK Industry Business to Business process group NICC B2B.
Since retiring he is consulting with operators on business process engineering and transformation, Customer experience, Service Level Agreements and QoS.
He graduated from Imperial College of Science and Technology and Essex University. He is a Chartered Member of the UK Institution of Engineering and Technology (formerly IEE). He holds a TM Forum Distinguished Fellowship in recognition of his contribution to the TM Forum over the last decade.
Josh Salomon Enterprise Software Architect Amdocs firstname.lastname@example.org
Josh Salomon has over 20 years of experience in the software industry, and more than 12 years in the telecommunications sector. Currently Josh is working for Amdocs as an enterprise software architect in the Billing division, focusing on architecture and design of BSS applications for communications service providers and specializing in enterprise grade integration projects using Service Oriented ArchitectureA computer systems architectural style for creating and using business processes packaged as servicesA computer systems architectural style for creating and using business processes packaged as services (SOA). Before this Josh was the architect of Amdocs Ordering. Josh is active in TMF from 2002 and since 2007 is co-leading the information framework (SID) team.
Josh holds degrees in mathematics and computer science from the Hebrew University in Jerusalem. Josh is also an expert Bridge player with national and international achievements.
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Robert Stones email@example.com
Robert has spent some 25 year in the high-tech Software training world in a variety of roles from Courseware Developer to Trainer to Education Director. His companies have been varied in both domain and size ranging from billion dollar multi-nationals to small 10 man start-ups. Most of the organisations Robert has worked for and with have operated in the Telco domain in both the OSS and BSS arenas.
Focusing on Billing systems and Network service activation/configuration, Robert has designed learning programmes for such major players as Vodafone, France Telecom, Accenture, Logica and many others. Robert is currently engaged in work for leading edge application data migration companies and can be found most of the time behind a laptop in his home town of Petersfield in Hampshire.