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Trainers

A - F	G - O	P - Z
Alfred Anaya Andy Chalmers Roger Cutts Cliff Faurer Idir Fodil	Jonathan Hart Mike Kelly Dave Milham Cesar Obach-Renner	Vincent Perrot Tony Poulos Marcus Ras John P. Reilly Josh Salomon

	Alfred Anaya Managing Director ArchiTelco alfred.anaya@architelco.com Alfred started his professional career in the mid 80s as he worked for four years as Junior IT manager in the Coca-Cola group, then he moved into the telecom industry in the late 80s as he joined the European Telecommunications Standards Institute (ETSI) in the south of France as support engineer. In 1995 he worked for 2 years as Consultant for Detecon in Bonn Germany, specializing in the integration of OSS systems, then in 1998 as Manager and Senior Manager at Andersen Consulting in France (now Accenture); he took part in many OSS/BSS integration and business process reengineering projects across four continents. In 2001 Alfred started to collaborate (on behalf of Accenture) with the TeleManagement Forum in the development of the new NGOSS framework, particularly focusing on the eTOM and became involved in various catalyst projects, as well as providing training in NGOSS and enterprise architecture. In early 2003 he created ArchiTelco as an open association of experienced consultants and subject matter experts dedicated to working on different aspects related to the strategy, management and optimization of an enterprise architecture, but with particular focus on the telecommunications sector. In 2004 Alfred joined ETSI (for ArchiTelco) as Project Manager for the @LIS Dialogue on Standards initiative, a cooperation programme for the promotion & development of the Information Society between Europe and Latin-America. Alfred holds a Master’s degree from the University of Lille I (France) in IT and Communications Technology, as well as a Bachelors degree (DUT) in Electronics & Computer Science from the University of Grenoble. Back to Top

	Andy Chalmers Director, Catalyst Program TM Forum achalmers@tmforum.org Andy Chalmers has over 35 years experience in the Telecommunications Industry. In the past 8 years Andy has specialized in OSS and in particular Service Management where he has worked for Service Providers, Software Vendors and as a Consultant on business transformation projects. For the TM Forum, he was editor of the Wireless service-based Measurements Handbook, a Contributor to the SLA handbook and presented the successful webinar on SLAs in November 2006. Andy is Director of the TM Forum’s Catalyst Program and is a program manager for the Applications Framework (TAM) team. He brings a range of perspectives to the subject, business, technical and operational. Back to Top

	Roger Cutts Principal Consultant Enterprise Architecture Consulting roger.cutts@btinternet.com Roger Cutts has been actively involved with the TM Forum for over 4 years – first as Principal Contact representing one of the world’s leading Mobile Service Providers, and more recently as a consultant and trainer on the TM Forum’s technical work programme. Roger has over 30 years experience in IT and Telecoms industries covering all aspects of the project lifecycle from Requirements through to Deployment. For several years he worked in the capacity of Global IT Architect, using methods in the workplace which were developed in parallel with his work in the TM Forum contributing to the TM Forum Business Process Framework (eTOM), TM Forum Information Framework (SID) and TM Forum Applications Framework (TAM) teams. These methods included developing a high level functional architecture, creating an application map and using those deliverables to develop a long term strategy and architecture for the organisation. Roger has worked with all the products which make up the NGOSS Methodology. Roger is a leading proponent of the ideas of Enterprise Architecture, initially described by John Zachman in the 1980s, and a supporter of methodologies such as TOGAF, and sees the NGOSS Methodology as another important tool in this field. Back to Top

	Cliff Faurer Director AutoMagic KB LLC cfaurer@automagickb.com Cliff Faurer has spent 20 years in the Software and Telecommunications industries in various positions of influence and leadership. Most recently his role has been to assist the telecommunications industry in developing and implementing the technical strategies needed to enhance our way of doing business. As the TM Forum NGOSS Technical Director he was responsible for the technical teams that produced the Next Generation Operations Systems and Software guidebooks, technical reports and specifications. He now jointly manages AutoMagicKB LLC which licences UML-based industry models, and provides consultancy and training on use of UML-based models for advanced problem solving and solution development. Cliff has had technical management responsibility for software system specification for Electronic Communications systems at Qwest, US WEST and most recently the TM Forum. His efforts continue to lead to the enhancement of existing standardization processes, tools and techniques with the goal of increasing project quality, delivered capabilities and budget efficiencies. Cliff continues to play a key leadership role in defining, maintaining and enhancing existing EC systems guidelines and standards for the Information Communications and Technology (ICT) Industry. He is a frequent presenter and speaker at industry events. Back to Top

	Idir Fodil Conversational Network Architect France Telecom idir.fodil@orange-ftgroup.com Idir is responsible for Network Management Standards Activities within France Telecom, he received the B.Sc. in Computer Engineering, from the national institute national d'informatique, Algiers (Algeria), in 1998. He received the M.Sc. in Computer Science from the University of Versailles Saint Quentin en Yvelines (France) in 2000. He also received a PhD Degree in Computer Science from the University of Paris VI in 2004. In 2000 and Until 2001 Idir FODIL worked as consultant for Alcatel on the 3GPP UMTS Core Network. From 2001 to 2004, Idir FODIL works as Scientist Researcher in 6WIND Company, where he was involved in the design and development of policy based management architectures for heterogeneous networks. In 2005, Idir FODIL joins France Telecom R&D, where he work on new generation networks (NGN) for the deployment of voice and video services. His areas of interests, are the session control multiple access network, mobility, and network and service management. He is active member in the standardization bodies, ETSI TISPAN, 3GPP, TMF and ITU-T. Idir FODIL participates in the edition of NGN Management standards, especially in ETSI TISPAN. Back to Top

	Jonathan Hart Consultant TM Forum jh@business-realignment.co.uk Jonathan has been an independent consultant since 1979, most recently specialising in telecoms billing, CRM and operational matters. He undertakes practical and productive assignments for clients such as Revenue Assurance studies, end-to-end process improvement design and investigation for Due Diligence in acquisitions, and has delivered significant performance improvements in a wide range of business sectors. He has developed and presented courses on process design and management development as well as telecoms billing. He has advised companies in the Middle East, Europe and Australasia on strategy, process design and the selection and implementation of key business systems (BSS/OSS). Jonathan is the author of “The Book of Billing for Telecommunications”, first published in 2002, and co-author of “The Billing Guide” (1997). His latest book “Strategic Business Realignment – How To Manifest Abundance In Your Business (or, How To Get Your Ducks In A Row)”, was published in 2006. Back to Top

	Mike Kelly Senior Technical Manager TM Forum mkelly@tmforum.org Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff over six years ago. He is concerned with the technical work program, particularly TM Forum's New Generation Operations Systems and Software (NGOSS) initiative. His particular focus is with the work on the TM Forum Business Process Framework (eTOM) as a business process framework for the industry, and with integrating the business processes from this area with systems developed using the methodology and architecture of TM Forum's NGOSS program. He is also concerned with work on testing compliance and conformance to NGOSS in OSS/BSS solutions. Mike has worked in the telecommunications industry for thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy. Mike is a frequent conference speaker, and also provides training and consultancy to organisations in applying the work of TM Forum and related bodies. Back to Top

	Dave Milham TM Forum Distinguished Fellow TM Forum dmilham@tmforum.org Dave is an active contributor to the TM Forum since 1988 and has performed a number of leadership roles in the TM Forum, most recently the co-chair of the Service Delivery Framework team and the NGOSS Contracts Management Program. He is currently active in the Service Delivery Framework, Architecture Harmonization and SLA Management teams. He recently retired from BT where he worked in the Office of the CTO on driving OSS Architecture and Innovation within the BT Group. Working with the BT Design system teams he was responsible for development BT’s internal OSS architecture and was one of the contributors to BT 21C OSS Architecture and the adoption of the TMF MTOSI interfaces within the BT 21C OSS program. He also was a contributor to the UK Industry Business to Business process group NICC B2B. Since retiring he is consulting with operators on business process engineering and transformation, Customer experience, Service Level Agreements and QoS. He graduated from Imperial College of Science and Technology and Essex University. He is a Chartered Member of the UK Institution of Engineering and Technology (formerly IEE). He holds a TM Forum Distinguished Fellowship in recognition of his contribution to the TM Forum over the last decade. Back to Top

	César Obach-Renner President Gurulab.org cesar.obach@gurulab.org César is a Computer Science Engineer from the Universidad Simón Bolivar (Venezuela) with more than 15 years of experience including more than 10 years in Telecom, including broad experience in innovation, technology and business development in sectors such as finance, telecom, oil & gas, manufacture, retail, e-commerce, electronic signature and new generation media. He has occupied chairs at corporate and director levels for Convergence Communications (IT Director), Venezuelan National Electronic Signature Controller (Controller), CANTV (Architecture Corporate Manager), Tedexis Corporation (CTO) and Ekosys (President), and was in the Top 25 of IT Managers in Venezuela in 2002. He is currently CEO of OOCorp, an IT, Communications & Media conglomerate of companies (including Gurulab.org) covering research, development, consulting, and service. With the OOCorp Laboratory Gurulab.org, he created the open source implementation methodology of TM Forum standards called SOAr and developed an international projection in the Americas and Europe as a specialist in innovation, enterprise architecture, BPM, SOA and TM Forum standards and NGOSS Frameworks including Business Process (eTOM) and Information (SID) and OSS/J. His key strength is in his detailed and practical expertise in each and every technology with which he works.

	Vincent Perrot OSS Architect Sun Microsystems vincent.perrot@sun.com Vincent is involved in the OSS through Java Initiative (now a TM Forum program) since its inception. He is the technical lead and coordinator for a number of horizontal aspects of the OSS/J technology. This includes maintaining the API guidelines, leading the OSS Common API (JSR 144 Star Spec Leader) - implementation the OSS through Java™ Design Guidelines - and coordinating and harmonizing the release of all OSS/J functional APIs. Previously, he also made strong contributions to a number of industry wide Java technology initiatives, in the areas of network management (JMX™ technology (Java Management eXtensions)) and telecommunications (JAIN™ technology). He started his career as a real time kernel software and network application developer, and prior to joining the Sun Telecom Management Network team, also worked with HP in the Advanced Intelligent Network domain. Back to Top

	Tony Poulos Head of Revenue Management Sector TM Forum tpoulos@tmforum.org Tony Poulos has been involved with software development and systems integration in travel and telecommunications for over 20 years. He was involved in the development of convergent billing system in the early nineties in Australia and from there he worked in a business development role with Unisys’ Telecommunications Practice in Europe. He was co-founder of Copernicus Global Billing Services, a London based, web-enabled, managed service provider for outsourced billing and payments collection. He has worked in the areas of revenue assurance, billing, payments, mobile internet access, mobile email and content delivery. In addition to being a regular speaker and chairman at telco conferences in Europe and Asia-Pacific. He is a writer for Asia Mobile News, was a Contributing Analyst for IDC, writes for a number of industry publications worldwide and is Editor, Asia Pacific for Telecom TV. Tony was an executive of the Global Billing Association for five years prior to its merger with the TM Forum that he has represented in Asia Pacific over the last year. He now heads up the Revenue Management Initiative of the TM Forum and also conducts its training classes in billing and revenue management. Back to Top

	Marcus Ras Manager Probity Consulting Ltd. marcus.cg.ras@gmail.com Marcus Ras is an OSS software architect, designer and integrator with a proven industry track record. He has worked with a number of companies worldwide, successfully implementing OSS solutions. Marcus has also successfully introduced the use of NGOSS methodologies in OSS programs complimenting and supporting agile software design and programming. Marcus has given a number of presentations on practical aspects of adopting NGOSS into organizations. He is co-founder of Probity Consulting SA and Tele Management Consultants SA. Marcus is also one of the first people to have successfully passed the TM Forum Certified Consultant program. In his spare time he enjoys cooking for his family and playing golf. Back to Top

	John P. Reilly Senior Program Manager TM Forum jreilly@tmforum.org John P. Reilly is member of the TM Forum’s technical staff and a master trainer for the TM Forum. His technical staff responsibilities include providing Information Framework (SID) model and the Systems Integration Framework subject matter expertise in support of TM Forum programs and projects. In November 2005 John was elevated to Distinguished Fellow of the TM Forum in recognition of his contribution to the development of NGOSS and the SID. John is a frequent speaker on telecommunications standards direction, project management, business modeling, and rapid software development techniques. He is the author and co-author of a number of books and articles on these subjects, including the ground-breaking book NGOSS: Distilled* and Getting Started with the SID: A SID Modeler’s Guide, and Using the SID for Application Integration. He also leads NGOSS Associates, a consulting practice focused on offering NGOSS implementation guidance to TM Forum members. John holds degrees in mathematics and systems engineering. * The TM Forum’s “Distinguished Fellow” Award recognizes individuals who have made valuable contributions to the TM Forum and the communications industry. Back to Top

	Josh Salomon Enterprise Software Architect Amdocs joshs@amdocs.com Josh Salomon has over 20 years of experience in the software industry, and more than 12 years in the telecommunications sector. Currently Josh is working for Amdocs as an enterprise software architect in the Billing division, focusing on architecture and design of BSS applications for communications service providers and specializing in enterprise grade integration projects using Service Oriented Architecture (SOA). Before this Josh was the architect of Amdocs Ordering. Josh is active in TMF from 2002 and since 2007 is co-leading the information framework (SID) team. Josh holds degrees in mathematics and computer science from the Hebrew University in Jerusalem. Josh is also an expert Bridge player with national and international achievements.