The Business Process Framework (eTOM) is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. This course provides the attendee with a big picture view of the Business Process Framework and its use in business process transformation.
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The adoption of the Business Process Framework (eTOM) continues to increase within the telecommunications industry. As a result, there is a need to provide advanced training in how the framework can be extended/modified for use by an organization and in its practical use.
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As Communication Service Providers seek to increase profitability, they are realizing the close connection between customer experience and profitability, thus, they are turning to initiatives in customer experience management to differentiate themselves.
The goal of this course is to introduce the concepts and principles of the Customer Experience Management and describe how TM Forum frameworks can help with implementation of efficient CEM solutions by communications service providers.
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This course provides concrete advice on how to smooth the adoption Frameworx, reducing the costs of implementing new systems, diminishing stress, and accelerating the ROI in Frameworx and Frameworx conformant/compliant systems. Students attending this course will be exposed to not only the range of strategies used in Application Data Migration but also given direction on how to choose which strategy to use in given situations. Mini case studies will give depth to the theory and lab exercises shall reinforce the concepts and principles presented.
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Frameworx is the industry’s only true standard for development and deployment of OSS/BSS (Operations/Business Support Systems) that are easy to integrate, flexible, and easy to manage throughout their lifecycle. This course is intended to provide an overview of Frameworx and its key components.
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Complementing the Information Framework (SID) courses, this workshop provides in-depth study and handson experience in the development of interfaces to OSS applications using a design-pattern approach. The course includes the demonstration of working code examples.
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If you are involved in preparing or responding to an RFx within the information, communications, and entertainment industry, this course is essential for you. TM Forum Frameworx (the successor to NGOSS/Solution Frameworks) represents a blueprint for an integrated business architecture and its adoption continues to increase.
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The Information Framework (SID) is the lingua franca for NGOSS. It is used to define in business and systems terms, the information that is utilized in OSS/BSS deployments. This course provides an overview of NGOSS and three of its cornerstones: the Business Process Framework (eTOM), the Information Framework (SID), and the Technology-Neutral Architecture.
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The industry’s adoption of the Information Framework (SID) continues to increase. The Information Framework (SID) Modeller's Workshop offers attendees theory and practice on the use of the framework. Included is how the framework can be extended and implemented by applying modeling patterns and extension guidelines.
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Billing is about the customer. It has moved from a back office function to a strategic role within an organization. Billing must now be a key component in the management of customers, enabling product bundling, allowing a single view of the customer and driving the fast introduction of new, billable products and services. Using the TM Forum Revenue Map and its relationship with the Business Process Framework (eTOM) as a reference tool, this course will provide a complete understanding of the environment that will support and enable converged, next generation services.
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Revenue Assurance analysis is the proactive investigation of data and processes that impact the revenue stream. The objective is to identify errors and inefficiencies which contribute to a lack of quality in the fundamental elements upon which revenue and profit are generated. Data is the currency of the Telecommunications world, and processing this data accurately enables maximum financial benefit for the Service Provider.
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This three day course covers the main principles of revenue assurance from the perspective of the revenue assurance practitioner. It is designed to equip revenue assurance personnel with the practical knowledge and expertise they require in order to contribute effectively to the day to day operations of their revenue assurance department.
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The SES Workshop provides students with practical guidance for implementing, using, and extending the SES and other teams’ results. *Case studies depict how the SES work is being used by TM Forum members and exercises allow students to practice the competencies obtained during the workshop (*the half-day version of the course offers a reduced set of modules and exercises).
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This workshop provides students with an introduction to application integration frameworks and how to put the Information Framework (SID) to this use. Case studies depict how the framework is being used as part of an integration framework and exercises allow students to practice demonstrate the competencies obtained during the workshop.
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