Certification lasts for two years, and only individuals may be certified, not companies.

• Systems integrators: Offer your clients assurances that your staff have the knowledge to work on their eTOM and SID projects.
• Software Vendors: Get your staff onto the same page and get your projects off the ground by training them and certifying them in eTOM and SID. This program maximizes your development investment and offers personal growth to your staff.
• Service Providers: Know what you are asking for when you ask for TM Forum standards. You and your suppliers will be speaking the same language if you receive TM Forum Knowledge Certification
• Individual Consultants: With your TM Forum Knowledge Certification you can separate yourself from the pack and provide your clients with confidence that you can make their eTOM and SID projects successful.

• Candidates must be from member companies and either have attended one of the foundation courses or be recommended by a TM Forum technical team leader as a candidate.
• Candidates should be familiar with the NGOSS framework and have a full understanding of the NGOSS views. 

• Candidates who are not being recommended by a TM Forum team lead must have attended either the “eTOM Distilled” or the Introduction to using eTOM course.
• All candidates should familiarize themselves with the latest version of the eTOM documentation suite. Taking one of the above courses alone is insufficient for ensuring that the exam is passed.

• Candidates who are not being recommended by a TM Forum team lead must have attended the “SID Distilled” course.
• All candidates should familiarize themselves with the latest version of the SID documentation suite. Taking one of the above courses alone is insufficient for ensuring that the exam is passed.
• An understanding of UML is required to take the test.

• 6:00pm-7:00pm: eTOM Certification Exam
• 7:15pm-8:15pm: SID Certification Exam

Click here for the full list.

Click here for the full list.

Having satisfied the appropriate pre-requisites, a candidate may apply through the registration process. There is a fee of US$500 for sitting each exam. Knowledge Certification exams take place in person, and will be offered in various locations around the world, generally within 3 months after training is given in that location.

Upon Completion of the exam your papers will be taken away to be graded.

• Candidates who pass may have their name and company name put onto the “Knowledge Recognition” area on the TM Forum
• A letter will be sent to your management when you pass the test, letting them know that you have become Knowledge Certified. You simply need to let us know who to send the letter to.
• If desired, you will receive an official Certificate of Knowledge Certification from the TM Forum training department.
• Candidates who fail the exam will be offered an additional attempt at the exam at no further cost. If the candidate fails for a second time they will be prohibited from taking the exam again.