Thursday, April 24, 2008 10:00am Eastern Time Duration: 1 hour

When communications services were few on the ground and evolved slowly it was okay to have a manual approach to product management. But in today’s brutally competitive market, with new products rolling out frequently plus bundles and options changing daily, product management has to move into the 21st century. 
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The Information Framework, commonly referred to as the SID, is an essential part of NGOSS. The past year has seen an extraordinary increase in interest and adoption. In fact, 80% of communication service providers (CSPs) surveyed are either using or planning to use the SID in integration projects. It is crucial for CSPs and the vendors who serve them to stay current with new developments in this common model, and to understand how it is being used in practical ways to improve the introduction and delivery of new products and services, reduce operational expenses and improve customer service. 
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The world of communications has changed. The explosion of content is only the beginning of a rapidly evolving phenomenon that merges the traditional industries of telecommunications, media and entertainment, and advertising with dynamic new business models that promise to deliver huge opportunities for those who embrace the new paradigm. “One size fits all” services will be replaced by interactive “markets of one” powered by real-time charging and policy infrastructures.
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Thursday, March 13, 2008 11 00am Eastern Time/ 3 p.m. U.K./Ireland. Duration: 1 hour

 In the quest for maximum customer retention, CSPs are already facing the need to support an avalanche of new “heterogeneous” products and services ranging from voice, data, entertainment, content, and location-based services, packaged in bundles and provisioned both by the CSPs and their partners.
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Thursday, February 21, 2008 11 00am Eastern Time/ 4 p.m. U.K./Ireland / 5 p.m. Western Europe. Duration: 1 hour

The arrival of Internet Service Delivery Platforms (SDPs) is introducing dynamism to the traditional TM Forum models at an unprecedented degree. The relationship between OSS and BSS systems is no longer static.

In the traditional resource-oriented models, static mappings that describe a fixed relationship between a given service and a set of underlying resources are quite adequate for most telephony services. However, when services are very dynamic (as with Web 2.0 or Internet services) and highly customizable, the model of a static mapping between resources and services starts to break down. New models are required that incorporate the inherent dynamism that SDPs bring to the Telecom world.. 
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Thursday, January 31, 2008 10 :00am Eastern Time. Duration: 1 hour

Make the sale, get the quote, place the order – it’s an often overlooked part of the fulfillment process.  If you don’t get it right, your business and your customers are in for trouble: order errors, manual data entry, delays to service delivery, and loss of customer confidence that damages future revenue opportunity. 

The sales-quote-order continuum is critical to keeping the sales promises you make to your customers.  Join Amdocs and Forrester experts for a webinar that will focus on this process and its impact on the overall fulfillment process. 
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Thursday, January 24, 2008 11 :00am Eastern Time. Duration: 1 hour

Telcos are we believe entering a time of major and rapid change: The drivers are from multiple sources; technology, the consumer and market forces such as de-regulation. Technologies have a reached a critical point of enablement, the consumer is sophisticated and aware with higher than ever expectations. The traditional markets are breaking down across geographies, whilst convergence is happening across traditional industry sectors; for example telco and media, banking and telco.

To face this new world the telco must recognise the need to look to new business models and operating procedures.
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December 18, 2007 at 1:00pm Eastern Time. Duration: 1 hour

In this webinar, Andy Chalmers of the TM Forum will present the case for a uniform, systematic and holistic approach to quality as a means to enhancing the customer’s experience. He will consider how the TM Forum’s NGOSS artifacts, including the eTOM Business Process Framework, the Service Level Agreement (SLA) Handbook, recent Catalysts and the new Integrated Customer-centric whitepaper series, are complimented by appropriate applications that can be used to achieve success. Andy has been involved in many aspects of the TM Forum’s work as a member and staff. He is Director of the Catalyst Program for the TM Forum and has presented training courses on Service Quality and SLA Management. Following Andy’s presentation, there will be a panel discussion including TM Forum and CA industry experts exploring case studies and real world implementations as well as a Q&A period. 
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Multiple inventory sources with differing data sources, multiple users requiring common inventory information, moving from network to customer centric views and keeping up with the velocity of ever changing data are the industry realities faced by Most Service providers today.

In this Session, Martin Creaner, President and CTO of the TM Forum and Rajeev Tankha, Director of Applications & Solutions Marketing will present the benefits of applying the TM Forum’s SID (Shared Information/Data Mode).
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Data Integrity Management is the process of managing the quality and accuracy of the data that drives key operational processes in the areas of fulfillment, assurance and billing. Data integrity influences the effectiveness and efficiency of carrier OSS operations throughout the Next-Gen OSS transformation lifecycle. Carriers will continue to face infrastructure data issues as they migrate to next-generation services and their supporting systems, and new data integrity issues at the subscriber level will further affect underlying operations.

This webinar will address both the continued need for infrastructure data integrity management solutions and the challenges being faced in the subscriber-centric networks being built today. 
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In this webinar, we will discuss evolving the classic Domain Manager to adopt and embrace SOA as described in CO~OP’s recently released whitepaper www.tmforum.org/page33788.aspx .The SOA principles of loose coupling and business integration will be discussed in the context of real world management scenarios. We will use the configuration of SGSN’s in Pool as a real use case addressing this issue by introducing a more flexible and resource-efficient architecture with built-in network redundancy. 
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Turning the convergence of entertainment, information and communications services into a manageable and profitable “Digital Marketplace” is the key to sustainable growth. The players in these new value chains must find ways to forge a win-win business relationship or the customers will spend their money elsewhere. In this webinar, attendees will hear the TM Forum’s strategy for leading this effort, as well as learning about the TM Forum’s major new Content Encounter project that is propelling this effort and will show initial results at Management World in Dallas in November. Get a sneak preview on how Content Encounter brings the communications & media industries together to ‘crack the code’ on the common technologies needed for achieving this goal. Be the first to learn how this groundbreaking, interactive demonstration project will highlight TM Forum’s role in enabling new business models for multimedia content services and devices to succeed in the market. 
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This webinar will provide an overview on two of the key NGOSS elements, the Enhanced Telecom Operations Map® (eTOM) and the Shared Information and Data (SID) Model, how they relate to each other and why they are important in building easy to integrate, standards-based and SOA-based OSS/BSS solutions. Attendees will learn how eTOM and SID can be used in various industry-available tools via interchange formats mandated by the TM Forum. In addition, attendees will learn how NGOSS tools software products from IBM and Progress Software are being used by service providers today in the transformation of legacy OSS to NGOSS-based SOA environments.