TM Forum’s December 2009 Case Study Handbook boasts 30 real-life service provider and vendor accounts of how TM Forum standards and frameworks helped transform, innovate and streamline operations and business support processes and systems.

In this 8th edition, 15 service providers and 15 suppliers and system integrators from both emerging and mature markets reveal how they became more competitive and cost efficient using the Solution Frameworks (NGOSS), Business Process Framework (eTOM), Information Framework (SID), Interfaces (MTNM, MTOSI, IPDR, OSS/J), Service Delivery Framework (SDF) and other key Collaboration Programs

In this one-of-a-kind publication, companies like T-Mobile, Chunghwa Telecom, BT, Telefonica LATAM and other service providers reveal how they worked with the industry’s most innovative suppliers and trusted partners to implement standards and foment mindset changes at all levels in preparation for voice, video, data and VoIP competition.

Regardless of the underlying technologies (i.e. ATM, SONET/SDH, Ethernet, GSM/GPRS, CDMA/EVDO), it becomes clear in these case studies that integration and collaboration among stakeholders is simplified using common practices, guidelines and frameworks.

Members, please visit the Research & Publications booth at Forumville for more information about the Case Study Handbook and how to participate in the next edition, which will be circulated at Management World 2010 in Nice.

For media and analyst contacts interested in following up with TM Forum members about case studies, please contact Susana Schwartz.