TM Forum - Tuesday December 8 2009 - Collaboration - Standards - Conferences & Training - Research & Publications - TM Forum Summits Focus on Operational Excellence and New Business Models for Service Providers

TM Forum Standards

To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business.

TM Forum Summits Focus on Operational Excellence and New Business Models for Service Providers
The Management World Americas Conference reveals light and new opportunities at the end of the tunnel and focuses on operational excellence and new business models for Service Providers. It focuses on how to make new business models a reality and deliver the efficiencies and new service revenues that are vital for survival. The conference investigates the American markets and their economic outlook; going beyond survival and looking to recovery. The New Services & Business Model Summit December 8-10 – Tuesday PM-Thursday AM Room: Sebastian I1 This Summit will explore the different perspectives of new service providers as well as the traditional mobile, fixed line and cable companies. The summit will also examine new business opportunities, 2-sided business models and how to generate revenue and profit from new services. Modules include: Business Models For Growth Managed Enterprise Services Opportunities Strategies For Monetizing Content Making Money From Advertising & Personalization Delivering High-Quality Profitable IPTV Integrated Services Through The Value Chain To Reduce Costs Delivering Profitable Services Across the Digital Value Chain Enabling New Mobile Based Services and Revenue Streams Full Agenda IT & Operational Excellence Summit December 8-10 – Tuesday PM-Thursday AM Room: Sebastian I3 Service providers are driving operational efficiencies and delivering service innovation through continuous transformation of business. The IT & Operational Excellence summit will look at today’s changing economic climate and investigate best practice for reducing costs, generating new revenue and keeping your customers happy. Learn from practical lessons and existing implementations that are focused on industry standards and frameworks and the new technologies and architectures that underpin business and operational developments and how they are delivering new services to market quickly and more accurately. Modules include: IT Transformation & Migration Strategies IT Transformation Case Studies Automating & Optimizing Business Process (eTOM Application Framework (TAM) Delivering Operational Efficiencies Rapid Service Delivery Through SDF/IPSPHERE I Streamlining Operations Through Product Catalogs/SID Service Delivery Through SDF/IPSPHERE II Full Agenda Customer Experience Summit December 8-9 – Tuesday PM-Wednesday AM Room: Sebastian I2 The future of customer experience resides in the ability to offer a personalized and compelling service. There is a unique opportunity for customer data to be used wisely and enable all the players within the value chain to offer quality, timeliness and relevance in all the services they offer. Insight into your end customer’s needs and requirements is essential to target and market effectively and accurately. Understanding the entire customer engagement cycle is imperative to ensuring high-service quality, exceeding your customer’s expectations and creating long-term loyalty. Modules include Improving the Customer Experience & Analytics Profitability From A Superior Customer Contact Experience Best Practice Service Quality Management Full Agenda Return to Show Daily

What is Collaboration?

Collaboration Program

What is Collaboration?

Collaboration Topics

Collaboration A-Z

TM Forum Standards

Frameworx 11.5

Latest Downloads

Training & Conferences

TM FORUM
CONFERENCES

SUMMITS

ACTION WEEK

TRAINING

NEXT WEBINAR

Research & Publications

Latest Releases

Management World Americas 2009

Tuesday December 8 2009

TM Forum Summits Focus on Operational Excellence and New Business Models for Service Providers


What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma Managing New Technologies Initiative MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 11.5 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 4.5 Business Process Framework (eTOM) 9.0 Business Process Framework (eTOM) 11.5 beta Information Framework (SID) 9.5 Integration Framework 2.5 Integration Framework 11.5 beta Revenue Assurance Solution Suite 3.0 Revenue Assurance Solution Suite 3.5 beta Business Performance Measurement System (BPMS 5.5.0)


Training & Conferences View: Conferences Summits Action Week Spotlights Excellence Awards Training Online Training Webcasts About TM Forum Events Past Events Speaker Resources Sponsorship Opportunities TM FORUM CONFERENCES Management World Asia Singapore February 7 - 8, 2012 Management World 2012 Dublin, Ireland May 21 - 24, 2012 Past Conferences Management World Americas 2011 Orlando, Florida November 8 - 10, 2011 SUMMITS TM Forum's Middle East Summit Dubai, UAE March 20 - 21, 2012 TM Forum's Latin America Summit Sao Paulo, Brazil March 27 - 28, 2012 TM Forum's Africa Summit September 18 - 19, 2012 ACTION WEEK Madrid, Spain January 23 - 27, 2012


Research & Publications Latest Releases View: Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Regional Insights Newsletters Case Studies White Papers Bookstore Think Tank Media Kits Browse all Publications Quick Insights: LTE takes hold February 2012 Business Intelligence Quarterly Mobile Money: Who gets the lion's share February 2012 Asia Insights: Strategies for sustainable growth January 2012


About TM Forum About TM Forum Introduction to TM Forum Background Board of Directors Management Team Careers with TM Forum Industry Jobs Board Contact Us Collaboration Collaboration Program How can I participate? What can I participate in? How does Collaboration Work? What are the benefits of participation? Project list Catalyst Program Publications Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Newsletters Case Studies White Papers Bookstore Media Kits Conferences Management World Americas TM Forum Action Week Madrid Management World Asia Spotlights Training Webcasts Membership Membership Membership Benefits How to Join Member List Marketing Solutions Center Contact Us Standards Frameworx Overview Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Revenue Assurance SLA Management Software Enabled Services Management IPsphere Training About Training Upcoming Training Courses On-Site Training TM Forum Certification Executive Workshops Course Details Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved Contact Us Careers with TM Forum News Room Privacy Policy Terms of Use Sitemap