Cable companies are facing growing competition; in order to survive and differentiate themselves they are driving quad-play services to both residential and business customers. Faster broadband and mobile broadband speeds are enabling bandwidth intensive services such as HDTV, over-the-top offerings and on-demand services. These services are creating new delivery challenges for MSOs and require business transformation, system convergence and customer experience management in order to deliver the high-quality services that create customer loyalty. New technologies and improved business processes through OSS/ BSS transformation and best practice can uncover additional revenue opportunities and differentiate MSOs from their competition, deliver operational excellence and reduce costs.
The Cable Stream at Management World 2010 this week will explore:
- The extended digital value chain
- IP video over DOCSIS
- Smart metering applications
- Issues & solutions to quad-play customer care
- Achieving accurate audience measurement
- Subscriber knowledge, bundling and personalization
- Home area networks
- Seamless integration of hybrid broadband TV
- Cable play for the enterprise market
- Field force management
The Cable Stream will feature speakers from a range of providers, including Cox Communications, Rogers Communications, Net Servicios de Comunicacao, CABOVISAO, Kabel Deutschland and China Telecommunications.