The Driving Technology & Operational Excellence Summit looks to the processes, standards and frameworks that enable service providers to deliver new services efficiently and profitably.
The first session, on Tuesday afternoon, includes Praveen Singhal, CTO, Bharti Airtel, talking about Project Kevlar: Operational Excellence in International Voice Business, followed by Norman Barnes, COLT Telecom Group. Clay Van Doren of BT presents his view of managing the services experience from the edge, described as the next evolution in customer experience.
The theme for the rest of the afternoon is convergence: the IP roadmap; wireless and wireline; then an account of Qwest Communications’ progress towards operational excellence through convergence.
First thing on Wednesday morning, Margaret Morosi, head of global services, Deutsche Telekom, sets out how to develop winning business, operational and technical transformational strategies, while Imed Soussou, CTO of Wataniya Telecom Algerie, contributes views on service with quality. That’s followed by applying Solution Frameworks (NGOSS) in a simplified process environment.
In the second half of the morning, Karl-Wilhelm Siebert of Vodafone D2 and Klaus Martiny of Deutsche Telekom outline the top 10 operational and optimization requirements for OSS and BSS standards. Lars Hofseth of Swisscom talks about combining the Business Process Framework (eTOM) and ITIL frameworks. Guiseppe Covino, Telecom Italia Group explains the delivery of services over the metro-network in his Group.
On Wednesday afternoon, Alfonso Carrillo, Telefonica O2 Czech Republic and Rodney Sands of Oracle jointly talk about the business benefits of BSS/OSS transformation and the consolidation of fixed/mobile in the operator’s IT strategy. Ger Coolen, CTO of Vodafone Netherlands addresses managed services for telecom networks.
Enrico Ronco of Telecom Italia Group chairs the final session of the day, which concerns the Solution Frameworks (NGOSS). Topics include how to shrink the network while still making the net work; how smaller and medium-sized businesses can leverage NGOSS; and mTOP functional modeling concepts for unified management of transport services in Telefonica O2 Germany’s network.
Highlights of the final sessions on Thursday morning include Weiling Chen and Qiliang Zhu of China Telecommunications giving their perspective on enabling service delivery platforms in China. They are followed by Antonio Cruz of Portugal Telecom Inovacao on realizing the service delivery framework: managing and monetizing services.
Andy Smith, general manager, corporate customer service, Teleconica O2 UK speaks to mobilizing the integrated organization.
TM Forum’s own John Reilly underlines how Solution Frameworks (NGOSS) enables delivery of next generation services, while Gertjian van de Ruit of Telfort describes the smart BSS for business transformation – or how to move from complexity to open simplicity.
Stanislav Pavlovic presents a case study of how Slovak Telekom moved to delivering the right customer experience every time with universal service provisioning. The summit is closed by Dominik Periskic of Croatian Telecom talking about evolving to a service-centric, data-driven, next generation OSS.