Course Description (NGOSS Distilled):
This course is intended to provide students with an over view of the NGOSS framework and its key components: the TM Forum Business Process Framework (eTOM), the TM Forum Information Framework (SID), the technology neutral architecture and the application map. The course contains a suite of new practical exercises to help the assimilation of these topics. The course will cover the NGOSS lifecycle and recent work in the area of compliance but it will not provide a step by step deployment methodology.

Intended for: OSS/BSS professionals who are involved in developing BSS/OSS solutions using NGOSS methodologies. These include: Solution architects, analysts, modelers, developers, and integrators.

Pre-requisites: None

Length: One day

Technology Being Taught: NGOSS at an introductory level.

Highlights: This course covers all aspects of TeleManagement Forum’s (TM Forum) NGOSS toolkit. Comprehensive practical examples of NGOSS usage from companies such as Motorola, Intelliden and Metasolv are included in the course.

Upon completion, delegates will be able to:

• Identify all the components of NGOSS and the relationship between them;
• Understand NGOSS lifecycle and methodology;
• Understand basic concepts of Business Process Framework (eTOM) and the TM Forum Information Framework (SID), and their relationship to NGOSS Understand NGOSS architecture (Technology-Neutral and Technology-Specific).

Agenda:

• TM-Forum and NGOSS overview;
• NGOSS core elements;
• NGOSS methodology and lifecycle;
• NGOSS compliance and conformance;
• NGOSS practical work is dispersed through the day.

Course Description (TM Forum Business Process Framework (eTOM) Distilled):
The TM Forum Business Process Framework (eTOM) is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. This course sets out to provide the attendee with a big picture view of the Business Process Framework (eTOM) and its use in business process transformation. The student will hear how the framework has been used in successful projects and will take part in practical exercises aimed at enhancing the knowledge gained in the course.

Intended for: OSS/BSS professionals including: business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers.

Pre-requisites: A general awareness of the TM Forum and its work; General recognition of business process modeling as an aid to understanding and improving business operation

Length: One day

Technology Being Taught: The course aims to provide an overview of TM Forum Business Process Framework (eTOM) and some high level views on its deployment. It provides the student with information from which they can assess their own deployment business case. It does not provide the student with a deployment methodology.

Upon completion, delegates will be able to:

• Identify all the components of the TM Forum Business Process Framework (eTOM);
• Understand the role of the Business Process Framework (eTOM) within an enterprise, and the benefits of using it;
• Recognize what is required for the framework to be extended to meet enterprise needs;
• Understand how Business Process Framework (eTOM)process decomposition is used to “drill down” to lower levels (“Level 2”);
• Recognize the relationships between the framework and various other models (NGOSS, TM Forum Information Framework (SID), TMN, ITIL);
• Understand the necessary steps for decomposing a business process problem and apply the framework to solving it.

Agenda:

• TM Forum Business Process Framework (eTOM) overview;
• Business Process Framework (eTOM) Level one processes;
• Process decomposition and process flows;
• Introducing the eTOM into your organization;
• Business Process Framework (eTOM) in action;
• Business Process Framework (eTOM) and other standards;
• Business Process Framework (eTOM) practical work

As with all official TM Forum courses, certificates of achievement will be issued

For further information about this course, please contact George Greenlee, Training and Development Manager, TM Forum at + 353-21-488-8330 (ggreenlee@tmforum.org)

Instructor:

Alfred Anaya (ArchiTelco ) Alfred started his professional career in the mid 80s as he worked for four years as Junior IT manager in the Coca-Cola group, then he moved into the telecom industry in the late 80s as he joined the European Telecommunications Standards Institute (ETSI) in the south of France as support engineer. In 1995 he worked for 2 years as Consultant for Detecon in Bonn Germany, specializing in the integration of OSS systems, then in 1998 as Manager and Senior Manager at Andersen Consulting in France (now Accenture); he took part in many OSS/BSS integration and business process reengineering projects across four continents. In 2001 Alfred started to collaborate (on behalf of Accenture) with the TeleManagement Forum in the  development of the new NGOSS framework, particularly focusing on the eTOM and became involved in various catalyst projects, as well as providing training in NGOSS and enterprise architecture. In early 2003 he created ArchiTelco as an open association of experienced consultants and subject matter experts dedicated to working on different aspects related to the strategy, management and optimization of an enterprise architecture, but with particular focus on the telecommunications sector. In 2004 Alfred joined ETSI (for ArchiTelco) as Project Manager for the @LIS Dialogue on Standards initiative, a cooperation programme for the promotion & development of the Information Society between Europe and Latin-America. Alfred holds a Master’s degree from the University of Lille I (France) in IT and Communications Technology, as well as a Bachelors degree (DUT) in Electronics & Computer Science from the University of Grenoble. alfred.anaya@architelco.com

Four Seasons Hotel Cairo (15-20 minutes by car/taxi)

Act Fast, as these classes fill up quickly.