Speakers: Denis Kennelly
VP Development & CTO,
IBM
Martin Creaner
President & Chief Executive Officer,
TM Forum
The market landscape is changing day by day and services are becoming increasingly complex to manage. Communications Service Providers (CSPs) in the Middle East need to dynamically manage the full value chain of service -- from provisioning to metering/billing. As the cost of subscriber acquisition is increasing, it is apparent that revenue opportunities lie within the subscriber base.
Join us as we analyze subscriber behavior through network events and show how CSPs can process the events in a predictive analytical modeling environment. We will cover:
- Network analytics transforming CSPs’ business
- How to discover root causes of quality issues throughout the service path while maintaining aggregate service levels and SLAs
- Detailed understanding of the individual subscriber experience combined with broader service quality trends
- Shared service quality and client information across multiple business units
Register now and learn how to transform from basic network management to Service Centric Management (SOC) to ensure customer experience contributes to high customer satisfaction as well as increase in ARPU.