Rik is globally responsible within the BT Global Services organisation for the marketing strategy for BT Onevoice, one the core propositions in BT and key part of BT’s Unified Communications and Collaboration environment. He has a wide background in Telecommunications and IT services and has 15+ years experience in organisations as Philips, Ericsson, Digital Equipment, Global Crossing and BT. Rik has been involved in development of IT application services, groupware services, fixed mobile integration, voice/data convergence and partnerships. He fulfilled a number of different roles ranging from service to sales and business development. Rik is based in the Netherlands and has recently graduated from UC London as MSc in Telecommuncations Business

Andreas is responsible for the Network and Service Management architecture at Vodafone D2 in Germany. He acts as an architectural consultant for all OSS projects at D2. He has been instrumental in implementing standards and technologies that add efficiencies and lower integration and maintenance costs. Prior to joining Vodafone, he was in charge of Intelligent Network and Service Management Systems at Mannesmann-Mobilfunk.

Anssi is the founder and CEO of Aito. He is a recognised expert of CEA and frequent speaker in industry events. He has a decade of global experience with Nokia and his track record spans over 30 successful OSS/BSS projects to operators. He holds MSc. from University of Jyväskylä.

Andrea Pinnola is senior project manager in the Technological Plan and Standard Coordination Group of Telecom Italia. Formerly responsible for Lean Imnprovement Projects, the Business Process & SOA Project in the Vertical Solutions Innovation Department of Telecom Italia. Responsible for Systems Integration projects of the Telecom Italia OSS Broadband Platform, TMF Award winner in 2003, and Research Projects in the Service and Network Assurance Area, currently he focuses on M2M solutions, IPR Management and Operational Improvement.

Adrian Dietrich has a strong technical background and is Senior Application Engineer at Swisscom. In this role he is technical project leader for Swisscom projects such as the UEFA Euro 2008 where he was responsible for the network management systems.

Simon Hollins has been part of BT Global Services' Senior Management Team for five years, initially as the CIO of BT Syntegra. Simon has had a number of other senior roles at BT, including leading the first hothouse-led Customer Experience delivery programme in BTGS and running BT Design's 1000 strong consulting unit. Most recently Simon has been the Director of the £750m BTGS Global Systems Transformation programme, which grew in part out of the pioneering self-service work Simon initiated as CIO of the BT RealTime technology incubator. Prior to joining BT, Simon held global CIO roles at PA Consulting, J. Walter Thompson and ICO.

Danilo gets a Honour degree in Engineering in 1992 at the Polytechnic of Ancona (Italy), then joins Andersen Consulting (Accenture) in the Media and Telecom Industry Group. He participated in several IT projects on CRM, Billing, DWH and Credit Management in major media and telecom companies in particular in Italy, with increasing responsibilities. In 2001 he joined Telecom Italia as IT Demand manager for the wireline BU. From 2004 he covered several executive roles inside IT departments and today he is responsible for the Sell-to-Delivery Engineering (CRM, Sales, Business Intelligence, Service Delivery and Activation) reporting directly to the CIO.

Georgios Christodoulou is working at the Cyprus leading telecom organisation, Cyta, since 1997. He is responsible for the Retail Market Customer Service in one of the five districts of Cyprus, as regional Head. Before that, he was for some years in a similar position serving the business market sector. In parallel, he is highly and practically involved, with Excellence and Quality issues. Georgios is an EFQM Excellence Award assessor since 2003 (Assessment Team Leader since 2005) and ISO9000 Lead Auditor. Academically he is an engineer (BEng, Brunel University-1993 and MSc, Surrey University-1994).

Erwan Ménard is vice president and general manager of the Communications & Media Solutions Business Unit at Hewlett-Packard Company. The business unit provides services- and software-rich solutions to Communications & Media companies, combining both HP’s consulting & services and specialized software assets. HP solutions are the driving force behind many of today's most innovative communications and media services. Erwan has overall business accountability, including sales, consulting & services delivery, product & solutions portfolio management, marketing, strategy, R&D and support. Prior to holding this position, Erwan was President Global Support, Alcatel-Lucent Convergence Business Group, in charge of worldwide operations and based in Belgium. Prior to the Alcatel-Lucent merger end 2006, he held various management positions at Alcatel all across the customer business cycle (sales support, marketing, program management), notably taking assignments in Malaysia and the USA. In 2004, he was appointed Vice President North America for the Alcatel Mobile Communications Group, establishing Alcatel’s Mobile Communications presence in the context of the acquisition of Spatial Wireless. Erwan holds a master of science from Télécom Sud Paris (Institut National des Télécommunications), France. Erwan is married with three children and currently lives near Paris. He enjoys sailing and playing music.

Mounir is Director of Business Solutions Group and Chief Enterprise Architect at Tata Communications. He is responsible for global systems architecture and strategic IT transformation programs. He has 20 years of experience at leading Telecom and IT organizations in design, development, integration, and deployment of OSS/BSS and Information Management Systems.

Rakesh Kumar is a principal and one of the leaders in Deloitte Consulting's Technology, Media and Telecommunications (TMT) industry practice. Mr. Kumar has played an instrumental role in leading the recent mergers efforts between some of the largest US carriers and driving their future technology and operations directions. Mr. Kumar speaks regularly at the leading industry conferences on contemporary technology challenges and strategies in the convergent TMT world. His experience spans over 14 years of the TMT management consulting experience with the leading Wireline, wireless, satellite and cable providers throughout the world.

Barbara Lancaster is President of LTC International Inc. With more than thirty years experience in the telecommunications industry, Barbara applies her deep and broad firsthand experience in Communications Service Providers Operations and IT to analyze events shaping our industry and to translate events into actions that drive optimized profitability for LTC’s clients.

Stephen has specialized in the design and construction of high-end data warehouse solutions for over 20 years. He performed his Masters and PhD work in Computer Science at MIT. He has published numerous books and journal articles, teaches at TDWI and is a leading industry expert in data management worldwide

Cretièn is responsible for the delivery and benefits realisation of the customer decisioning program at Vodafone operating companies in the Netherlands, Romania, Hungary and Germany. Previously Cretièn was responsible for CRM Operations and Capability Development with Vodafone Netherlands, implementing an integrated close loop CRM capability.

Rob joined Cox Communications in November 1996 and is currently serving as the Corporate Director of Operational Excellence. Rob brings many years of diverse engineering, operations, and business development experiences in the cable and telecommunications industry. Prior to joining Cox Communications, Rob served in a number of leadership positions at Nortel Networks In his role as Director of Operational Excellence for Cox Communications Rob is responsible for the company's overall Strategic Network Engineering Reliability efforts as well as their Operations efficiency and effectiveness.

Since joining NetCracker in 2004, Ricky has held leadership roles in Pre-Sales and Technical Sales functions. In his current role, he is responsible for managing NetCracker’s key customer relationships across Europe. In addition, Ricky provides leadership to the sales teams within his regions with a focus on expanding NetCracker’s current customer base. Prior to joining NetCracker, Ricky held various sales engineering and technical sales roles with a heavy focus on the telecommunications domain.

Njål is CEO of CellVision. He started his career in Telenor as a radio planner with responsibility for planning and simulation tools. From there he went on to manage Teleplan’s Telecom Software Business Area. In 2000 he co-founded CellVision and is responsible for general management, sales, business planning and strategy.

Jim Burke is CTO at T-Mobile Austria and in parallel also Executive Vice President of Service Management at T-Mobile International. Prior to this, he was Executive Vice President of European Operations for T Mobile International. Jim Burke joined T-Mobile International in January 2002.

Patrick Kelly was a partner and co-founder of OSS Observer (purchased by Analysys Mason in 2008). Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Bohdan Zabawskyj is the CTO of Redknee. Bohdan is responsible for driving Redknee's strategic efforts with particular attention to directing the evolution of the Redknee application development framework to meet the requirements of next-generation mobile networks. Prior to Redknee, Bohdan worked at Telus Mobility (Clearnet), Bell Mobility and Bell Canada as Director for Research and Development. Bohdan has a B.A.Sc. (Honours) degree from the University of Toronto, a M.Eng degree from McGill University, and an MBA (IT option) degree from Athabasca University. Prior to Redknee, Bohdan worked at Telus Mobility (Clearnet), Bell Mobility and Bell Canada as Director for Research and Development. Bohdan has a B.A.Sc. (Honours) degree from the University of Toronto, a M.Eng degree from McGill University, and has an MBA (IT option) degree at Athabasca University. He now lives in Woodbridge, Canada.

Founder and MD of Emeldi Ltd., UK and Emedi Software Services s.r.o., Prague, Czech Republic. Highly experienced International Telecommunication Business Specialist, Senior IT Consultant and Senior Program Manager / Director with extensive experience in regulated and deregulated telephony environments, gained through 25 years of employment and various consulting assignments in Canada, USA, Hong Kong, Germany, Netherlands, England, Czech Republic, Austria, Bulgaria and Australia.

Rajeev Tankha is a Senior Director, Solutions and Product Marketing at Oracle Communications. In this role, Mr. Tankha is responsible for the developing and marketing of Oracle’s ‘Concept to Cash’ BSS and OSS solutions for the communications sector. These solutions include Rapid offer Design and Order Delivery, Unified BRM and CRM, Convergent Service Fulfillment Solutions for Consumer and Business Services.