As Group Strategy Director, Rod Snodgrass drives the development of Telecom's Group Strategy with the aim of optimising our portfolio of businesses and initiatives, including Group corporate development, and coordinating our company's transformation and growth agendas. Prior to becoming Group Strategy Director, Rod was GM Group Strategy and Development. Before that, Rod was GM of our Wired Division, including Telecom's retail fixed-line, voice, data and internet businesses. Prior to heading up Wired, Rod was GM of Xtra, our company's online division, after having held various financial, commercial and business development roles in the division. Rod joined Telecom in 1998 after seven years in various strategy, business development and commercial roles in the oil and gas exploration and production industry.

Poly is a deputy director in the Operations & IT Systems General Division of COSMOTE, responsible for the Process Management & Improvement Department. The role of the department is to provide operational transformation via process analysis, streamlining and improvement in all business areas, for COSMOTE Group companies. Poly with more than 10 years experience in the telecommunications industry, she has also worked in consulting with PricewaterhouseCoopers Greece and IBM Global Services UK, for telecoms engagements in service areas such as organisation & operations, process improvement and IT strategy.

Dino Dogan joined Vipnet after leaving Alcatel where he started his career in 1993. He achieved his first business success as a Logistics Manager, and in 1995 he became responsible for strategic controlling and organisation. From 1997 until 2002 he worked as a financial project manager in Paris and then on managing controlling and logistics of telecommunication network software system divisions for Germany. From 2002 he was Telecommunication network operations and service Manager for Germany, Middle and East Europe, with headquarters in Stuttgart.

Mikael Åhman, Director, working for TeliaSonera, as Head of Architecture in Broadband Services area. Mikael has worked in TeliaSonera for over 20 years with responsibilities in operations, IT, network and service development. Mikael’s industry involvement includes positions currently held as TMF Board of Directors, Rapporteur ITU-T Q5/2 Service and Network Management, and Vice Chair of ITU-T SNO group.

Alpna J Doshi is CSO office Senior Executive at Satyam Computer Services Ltd, USA. She also holds responsibilities as an Officer of the TM Forum, as Secretary, and Chair of Membership and Governance Committee. She has 19 years in industry, an experienced professional in IT, Telecom, Media and Entertainment businesses, and Offshoring and Outsourcing.

With eighteen years in the telecoms industry, Terry has held a number of business planning and business development positions in Mercury Communications, Cable & Wireless and Equador Consulting before joining Dimension Data in 2004, where he is now responsible for OSS and Operations Management solutions for the UK.

Ravinder Jain is the CIO of Aircel Cellular, a leading mobile operator in India. He is Qualified in Computing with Management graduate from Institute of Management Technology. Prior to Aircel, he was with Vodafone, India for almost five years. Ravinder is a passionate Business – IT professional who likes to have more access to the business and does not believe to be type casted as “Technology Specialist”. Ravinder has also worked with Sabeer Bhatia, co-founder of Hotmail and was at the helm of affairs, heading India operations, for one of Sabeer Bhatia's start-up ventures for a year and a half that added a new dimension to his perspective. He believes that it sharpened his business acumen and led the operations from front to turn into profitable India Centric operations. Ravinder was an integral part of Pepsi India for over five years, where he aided the growth of business and relationships. Ravinder believes that each stakeholder group in the company is equally important and disappropriate allocation of time & focus will be detrimental to enterprise & to his own success. He highly values customer service & innovation and believes in the power of team spirit.

Mr. Gneezy is a true visionary of the telecommunications industry and a recipient of Pulver.com's Industry Pioneer Award for leadership in Voice over IP. Gneezy co-founded iBasis in 1996. Today it is one of the largest international voice carriers in the world. Previously, Mr. Gneezy was president of Acuity Imaging, Inc., a multinational leader in industrial automation technology, and president and CEO of Automatix, which he merged with Itran, Inc., to form Acuity. Mr. Gneezy is a graduate of the Advanced Management Program at Harvard University's Graduate School of Business and has an M.S. in engineering from M.I.T.

Mehrdad Mansourpour currently holds the position of Managing Director and CIO for UPC Broadband. He is responsible for all systems, Data Centers and Network Operation Centers supporting BSS, OSS, ERP and Financial systems in 12 European countries as well as for the development of major solutions to support current and new products.

David Jacobs is VP of Product Strategy for the Amdocs OSS Division with a specific focus on the fulfilment of cable, online and voice services for business customers. David joined Amdocs following the acquisition of JacobsRimell by Amdocs in April 2008. As co-founder of JacobsRimell, David directed the company from its inception as a professional services company, through its transition to become an award-winning, leading provider of customer-centric service fulfilment solutions. As CTO, David was responsible for JacobsRimell’s technology and product strategy. Previously, David spent 11 years with Reuters in a number of senior roles, culminating in the deployment of a global Frame Relay infrastructure and one of the world’s first global IP extranets for the delivery of all Reuters information services.

Rodrigo Modesto Duclos graduated in Electric Engineering at the Federal University of Rio Grande do Sul. He holds an MBA from the same university where he developed a structural analysis of the Brazilian Cable industry back in 1999. Rodrigo began his career in NET Sul, a cable start-up back in 1994. He worked for different companies in the sector (Claro, Promon, LogicaCMG). Since the early days he has been involved with many innovative projects in telecommunications such as the introduction of broadband in Brazil (Cable Modems), Cellular pre-paid services, SMS, Ring-tones, MMS, GPRS/Edge, WAP, Digital TV (DVB), Cable Telephony, etc. Rodrigo is currently managing the PMO and the overall technology strategy in NET.

Giuseppe is a Senior Manager at Swisscom IT Services, the leading IT Services Provider in Switzerland. He holds a MBA degree from the OU Business School in the UK. Prior to join Swisscom, Giuseppe has been working for IBM and for CSC for several years, covering various consulting and business development management positions.

Sarwal is the OSS lead at the IBM Global Telecom Center of Excellence. Previously, he worked at Sprint for 12 years in a number of lead OSS architectural positions. He is an active member of TMF and leads the Telecom Application Map team and the TIP - Service Management teams. He has about 20 years of telecom experience.

JP Rangaswami is the Managing Director, Strategy and Innovation for BT Design – BT Group’s IT design and delivery business. JP is responsible for defining and executing BT Design’s strategy, leading a team that explores how to make the art of the possible a reality. JP joined BT from Dresdner Kleinwort Wasserstein where he served as Global CIO demonstrating recognized market leadership in the use of innovative tools and techniques.

Dana Porter is responsible for identifying market trends and defining strategy and direction for Amdocs’ product portfolio. Previously, she was a consultant with Deloitte and Israeli consultancy, Tefen, focusing on customer-centric business and systems integration strategies. Dana holds an MBA from NYU and Industrial Engineering Degree from Ben Gurion University.

Currently GM of VAS Center of China Mobile in Jiangsu. Ms Xue has more than 20 year experience in telecommunication. She had hold positions of general management in several city companies in Jiangsu province for China Mobile before she assumed the current position. As one of the largest local companies in China Mobile, VAS Division is taking a pioneer role in China Mobile to explore new directions in strategic transformation and Ms. Xue is the founding GM for this new division. Ms. Xue also serves as a steering group member of CC-CCM, a nation-wide industry organization for customer service center management.

Director OSS Architecture & Strategy at TELUS Corporation supporting a team responsible for OSS across Data/IP, Video and Voice Services for Consumer, Business and Wholesale customers. Fifteen years experience in Operational Support systems and IP internetworking in Service Provider and Managed Operation environments. Previously at TELUS, Brian was responsible for designing support systems for TELUS' Canada wide IP Business data services. Prior to that, Brian was an architect and developer at ISM building an Integrated Management solution for outsourced operations. Brian holds a BSc computing science.

John “Jay” Borden was founder and CEO of Granite Systems from its inception in 1993 through its successful sale to SAIC and merger with Telcordia in 2004. Prior to Granite, Jay led the telecom network management software business at Digital Equipment Corporation and was research director at the Yankee Group.

Dr. Erik Odberg has 13 years of experience from the telecommunications industry, mainly as an Enterprise Architect and with particular focus on alignment of OSS/BSS initiatives with business strategies. Currently, Odberg is involved in Telenor's NGN initiative. Odberg has a PhD in Computer Science from the Norwegian Institute of Technology.

With more than 20 years in the OSS/BSS industry, Johanne is responsible for the global marketing of Alcatel-Lucent's industry-leading OSS/BSS and applications integration solutions in the Services group. She is a frequent speaker at OSS conferences and spokesperson with industry analysts and press as well as a member of executive committee of the TM Forum.

Ricardo is an Account Director at Telcordia Technologies for Latin America Region. He held several engineering and management positions in the telecommunications industry with emphasis in the South America Region. He has been involved in various international standard activities, including TM Forum. Currently, he is Vice Chairman of the TM Forum Latin America Advisory Board. Ricardo graduated in Electrical Engineering and Business Administration with specialization in Computer Sciences and MBA in Information Technology and Business.