As Group Strategy Director, Rod Snodgrass drives the development of Telecom's Group Strategy with the aim of optimising our portfolio of businesses and initiatives, including Group corporate development, and coordinating our company's transformation and growth agendas. Prior to becoming Group Strategy Director, Rod was GM Group Strategy and Development. Before that, Rod was GM of our Wired Division, including Telecom's retail fixed-line, voice, data and internet businesses. Prior to heading up Wired, Rod was GM of Xtra, our company's online division, after having held various financial, commercial and business development roles in the division. Rod joined Telecom in 1998 after seven years in various strategy, business development and commercial roles in the oil and gas exploration and production industry.

Poly is a deputy director in the Operations & IT Systems General Division of COSMOTE, responsible for the Process Management & Improvement Department. The role of the department is to provide operational transformation via process analysis, streamlining and improvement in all business areas, for COSMOTE Group companies. Poly with more than 10 years experience in the telecommunications industry, she has also worked in consulting with PricewaterhouseCoopers Greece and IBM Global Services UK, for telecoms engagements in service areas such as organisation & operations, process improvement and IT strategy.

Dino Dogan joined Vipnet after leaving Alcatel where he started his career in 1993. He achieved his first business success as a Logistics Manager, and in 1995 he became responsible for strategic controlling and organisation. From 1997 until 2002 he worked as a financial project manager in Paris and then on managing controlling and logistics of telecommunication network software system divisions for Germany. From 2002 he was Telecommunication network operations and service Manager for Germany, Middle and East Europe, with headquarters in Stuttgart.

Mikael Åhman, Director, working for TeliaSonera, as Head of Architecture in Broadband Services area. Mikael has worked in TeliaSonera for over 20 years with responsibilities in operations, IT, network and service development. Mikael’s industry involvement includes positions currently held as TMF Board of Directors, Rapporteur ITU-T Q5/2 Service and Network Management, and Vice Chair of ITU-T SNO group.

Alpna J. Doshi is currently the Chief Information Officer of Reliance Group and CEO of Reliance Tech Services, the IT Organization of India’s foremost integrated telecom company. Alpna, with two decades of experiences in Information, Communication, and Entertainment industries, is driving key IT Transformational Initiatives to support business growth for Reliance. Alpna has been an active contributor to TM Forum for over 7 years and she has been appointed to the TM Forum Board of Directors.

With eighteen years in the telecoms industry, Terry has held a number of business planning and business development positions in Mercury Communications, Cable & Wireless and Equador Consulting before joining Dimension Data in 2004, where he is now responsible for OSS and Operations Management solutions for the UK.

Ravinder Jain is the CIO of Aircel Cellular, a leading mobile operator in India. He is Qualified in Computing with Management graduate from Institute of Management Technology. Prior to Aircel, he was with Vodafone, India for almost five years. Ravinder is a passionate Business – IT professional who likes to have more access to the business and does not believe to be type casted as “Technology Specialist”. Ravinder has also worked with Sabeer Bhatia, co-founder of Hotmail and was at the helm of affairs, heading India operations, for one of Sabeer Bhatia's start-up ventures for a year and a half that added a new dimension to his perspective. He believes that it sharpened his business acumen and led the operations from front to turn into profitable India Centric operations. Ravinder was an integral part of Pepsi India for over five years, where he aided the growth of business and relationships. Ravinder believes that each stakeholder group in the company is equally important and disappropriate allocation of time & focus will be detrimental to enterprise & to his own success. He highly values customer service & innovation and believes in the power of team spirit.

Mr. Gneezy is a true visionary of the telecommunications industry and a recipient of Pulver.com's Industry Pioneer Award for leadership in Voice over IP. Gneezy co-founded iBasis in 1996. Today it is one of the largest international voice carriers in the world. Previously, Mr. Gneezy was president of Acuity Imaging, Inc., a multinational leader in industrial automation technology, and president and CEO of Automatix, which he merged with Itran, Inc., to form Acuity. Mr. Gneezy is a graduate of the Advanced Management Program at Harvard University's Graduate School of Business and has an M.S. in engineering from M.I.T.

Mehrdad Mansourpour currently holds the position of Managing Director and CIO for UPC Broadband. He is responsible for all systems, Data Centers and Network Operation Centers supporting BSS, OSS, ERP and Financial systems in 12 European countries as well as for the development of major solutions to support current and new products.

David Jacobs is chief technical officer in Amdocs Broadband, Cable & Satellite Division representing Amdocs product and services strategy for Cable MSOs and Satellite operators who provide next generation residential and commercial service offerings. David joined Amdocs following the acquisition of Jacobs Rimell by Amdocs in April 2008.

Rodrigo Modesto Duclos graduated in Electric Engineering at the Federal University of Rio Grande do Sul. He holds an MBA from the same university where he developed a structural analysis of the Brazilian Cable industry back in 1999. Rodrigo began his career in NET Sul, a cable start-up back in 1994. He worked for different companies in the sector (Claro, Promon, LogicaCMG). Since the early days he has been involved with many innovative projects in telecommunications such as the introduction of broadband in Brazil (Cable Modems), Cellular pre-paid services, SMS, Ring-tones, MMS, GPRS/Edge, WAP, Digital TV (DVB), Cable Telephony, etc. Rodrigo is currently managing the PMO and the overall technology strategy in NET.

Giuseppe is a Senior Manager at Swisscom IT Services, the leading IT Services Provider in Switzerland. He holds a MBA degree from the OU Business School in the UK. Prior to join Swisscom, Giuseppe has been working for IBM and for CSC for several years, covering various consulting and business development management positions.

Sarwal is the OSS lead at the IBM Global Telecom Center of Excellence. Previously, he worked at Sprint for 12 years in a number of lead OSS architectural positions. He is an active member of TMF and leads the Telecom Application Map team and the TIP - Service Management teams. He has about 20 years of telecom experience.

Roger Pilc is corporate senior vice president and general manager at CA, responsible for the company’s Infrastructure Management and Data Center Automation business unit. Roger joined CA in 2007. Previously, Roger was chief operating officer at enterprise management company SMARTS, which enjoyed nearly five-fold revenue growth during Pilc’s four year tenure and was bought by EMC. Roger was also chief executive officer of Whale Communications, a security software vendor which was bought by Microsoft. Roger has also held senior management positions in the telecommunications and Internet services industries and as a management consultant at McKinsey & Company.

Dana Porter is responsible for identifying market trends and defining strategy and direction for Amdocs’ product portfolio. Previously, she was a consultant with Deloitte and Israeli consultancy, Tefen, focusing on customer-centric business and systems integration strategies. Dana holds an MBA from NYU and Industrial Engineering Degree from Ben Gurion University.

Currently GM of VAS Center of China Mobile in Jiangsu. Ms Xue has more than 20 year experience in telecommunication. She had hold positions of general management in several city companies in Jiangsu province for China Mobile before she assumed the current position. As one of the largest local companies in China Mobile, VAS Division is taking a pioneer role in China Mobile to explore new directions in strategic transformation and Ms. Xue is the founding GM for this new division. Ms. Xue also serves as a steering group member of CC-CCM, a nation-wide industry organization for customer service center management.

Director OSS Architecture & Strategy at TELUS Corporation supporting a team responsible for OSS across Data/IP, Video and Voice Services for Consumer, Business and Wholesale customers. Fifteen years experience in Operational Support systems and IP internetworking in Service Provider and Managed Operation environments. Previously at TELUS, Brian was responsible for designing support systems for TELUS' Canada wide IP Business data services. Prior to that, Brian was an architect and developer at ISM building an Integrated Management solution for outsourced operations. Brian holds a BSc computing science.

John (Jay) Borden was founder and CEO of telecom software company Granite Systems from its inception in 1993 through its successful sale to SAIC and merger with Telcordia in 2004. Prior to founding Granite, Jay was at Digital Equipment Corporation. Jay began his career at the Yankee Group, where he was a research director and responsible for starting the Euroscope research program.

Dr. Erik Odberg has 15 years of experience from the telecommunications industry, mainly as an Enterprise Architect and with particular focus on alignment of OSS/BSS initiatives with business strategies. Odberg has a PhD in Computer Science from the Norwegian Institute of Technology.

Johanne joined Alcatel-Lucent in 1994 through the Newbridge acquisition and Lucent merger. Currently, Johanne is director communication for the global Systems and Applications Integration Services group. Johanne is the spokesperson for OSS, Applications and network management products and solutions with industry analysts and the press as well as a member of the executive committee of the TM Forum. Johanne was recipient of the TM Forum Distinguished Fellow in 2010. She is a frequent speaker at conferences such as Management World, BBWF, 3GSM, IQPC and TeleStrategies and represents Alcatel-Lucent at various global forums. During her over 20 years in the industry, she has worked as a support engineer, a product manager and marketing director, always focused on the Carrier operations. A graduate of the University of Ottawa, Johanne holds two Bachelor of Science degrees: an honours degree in Mathematics with Co-op, and a second degree in Computer Science. She also holds a patent on Frame Relay Congestion Management.

Ricardo is Account Director at Telcordia Technologies for Latin America Region. He held several engineering and management positions in the telecommunications industry with emphasis in the South America Region. Currently Vice Chair of the TM Forum’s Latin America Interest Group (LAIG) . Graduated in Electrical Engineering with specialization in Computer Sciences and MBA in Information Technology and Business.