Rik is globally responsible within the BT Global Services organisation for the marketing strategy for BT Onevoice, one the core propositions in BT and key part of BT’s Unified Communications and Collaboration environment. He has a wide background in Telecommunications and IT services and has 15+ years experience in organisations as Philips, Ericsson, Digital Equipment, Global Crossing and BT. Rik has been involved in development of IT application services, groupware services, fixed mobile integration, voice/data convergence and partnerships. He fulfilled a number of different roles ranging from service to sales and business development. Rik is based in the Netherlands and has recently graduated from UC London as MSc in Telecommuncations Business

Andreas is responsible for the Network and Service Management architecture at Vodafone D2 in Germany. He acts as an architectural consultant for all OSS projects at D2. He has been instrumental in implementing standards and technologies that add efficiencies and lower integration and maintenance costs. Prior to joining Vodafone, he was in charge of Intelligent Network and Service Management Systems at Mannesmann-Mobilfunk.

Anssi Tauriainen is the founder and CEO of Aito Technologies. During 1997-2006 he worked with Nokia Networks in in Finland, Germany and USA. He is a PhD student in Helsinki University of Technology. He is a frequent speaker in the industry events and has presented for example in MWC 2008 and TMW 2009.

Anna Caruso is SOA Architect within the IT Architecture Department of Telecom Italia. She started as Network Inventory developer, then worked in the TI international operation as Requirement Engineer of the Data Base Layer and Common Information Model in Spain, and has been involved in the TIM ESB Project. Currently focused on the SOA IT Architecture Evolution and Guidelines, she is supporting the SOA Solution for application of Mashup technologies to TI.

Adrian Dietrich has a strong technical background and is Senior Application Engineer at Swisscom. In this role he is technical project leader for Swisscom projects such as the UEFA Euro 2008 where he was responsible for the network management systems.

Simon Hollins has been part of BT Global Services' Senior Management Team for five years, initially as the CIO of BT Syntegra. Simon has had a number of other senior roles at BT, including leading the first hothouse-led Customer Experience delivery programme in BTGS and running BT Design's 1000 strong consulting unit. Most recently Simon has been the Director of the £750m BTGS Global Systems Transformation programme, which grew in part out of the pioneering self-service work Simon initiated as CIO of the BT RealTime technology incubator. Prior to joining BT, Simon held global CIO roles at PA Consulting, J. Walter Thompson and ICO.

Danilo gets a Honour degree in Engineering in 1992 at the Polytechnic of Ancona (Italy), then joins Andersen Consulting (Accenture) in the Media and Telecom Industry Group. He participated in several IT projects on CRM, Billing, DWH and Credit Management in major media and telecom companies in particular in Italy, with increasing responsibilities. In 2001 he joined Telecom Italia as IT Demand manager for the wireline BU. From 2004 he covered several executive roles inside IT departments and today he is responsible for the Sell-to-Delivery Engineering (CRM, Sales, Business Intelligence, Service Delivery and Activation) reporting directly to the CIO.

Georgios Christodoulou is working at the Cyprus leading telecom organisation, Cyta, since 1997. He is responsible for the Retail Market Customer Service in one of the five districts of Cyprus, as regional Head. Before that, he was for some years in a similar position serving the business market sector. In parallel, he is highly and practically involved, with Excellence and Quality issues. Georgios is an EFQM Excellence Award assessor since 2003 (Assessment Team Leader since 2005) and ISO9000 Lead Auditor. Academically he is an engineer (BEng, Brunel University-1993 and MSc, Surrey University-1994).

Erwan Ménard is vice president and general manager of the Communications & Media Solutions Business Unit at Hewlett-Packard Company. The business unit provides services- and software-rich solutions to Communications & Media companies, combining both HP’s consulting & services and specialized software assets. HP solutions are the driving force behind many of today's most innovative communications and media services. Erwan has overall business accountability, including sales, consulting & services delivery, product & solutions portfolio management, marketing, strategy, R&D and support.

Mounir is Director of IT Architecture at Tata Communications and is responsible for global systems architecture. He is managing strategic transformation programs to transform the infrastructure supporting TCL Business worldwide. He has 20 years of experience at leading Telecom and Information Technology organizations in design, development, integration, and deployment of Information Management Systems.

Rakesh Kumar is a principal and one of the leaders in Deloitte Consulting's Technology, Media and Telecommunications (TMT) industry practice. Mr. Kumar has played an instrumental role in leading the recent mergers efforts between some of the largest US carriers and driving their future technology and operations directions. Mr. Kumar speaks regularly at the leading industry conferences on contemporary technology challenges and strategies in the convergent TMT world. His experience spans over 14 years of the TMT management consulting experience with the leading Wireline, wireless, satellite and cable providers throughout the world.

Barbara Lancaster is founder and President of LTC International Inc. Barbara held several service provider line operations roles and also has led large-scale projects to define and implement state-of-the-art OSS/BSS systems solutions. She focuses on aligning business goals and user requirements with system features and functions to drive project success.

Stephen has specialized in the design and construction of high-end data warehouse solutions for over 20 years. He performed his Masters and PhD work in Computer Science at MIT. He has published numerous books and journal articles, teaches at TDWI and is a leading industry expert in data management worldwide

Cretièn is responsible for the delivery and benefits realisation of the customer decisioning program at Vodafone operating companies in the Netherlands, Romania, Hungary and Germany. Previously Cretièn was responsible for CRM Operations and Capability Development with Vodafone Netherlands, implementing an integrated close loop CRM capability.

Rob joined Cox Communications in November 1996 and is currently serving as the Corporate Director of Operational Excellence. Rob brings many years of diverse engineering, operations, and business development experiences in the cable and telecommunications industry. Prior to joining Cox Communications, Rob served in a number of leadership positions at Nortel Networks In his role as Director of Operational Excellence for Cox Communications Rob is responsible for the company's overall Strategic Network Engineering Reliability efforts as well as their Operations efficiency and effectiveness.

Ricky Boyle is the Vice President of Industry Solutions at NetCracker with emphasis on Asia. Ricky has over 12 years of experience in the communications industry. He has worked at Service Providers in North America, selecting and implementing Network and IT software.

Bryn Jones is Director of Mobile Delivery for Virgin Media and is responsible for all change, from products to customer services, required to support the Mobile business unit. Bryn joined Virgin Mobile in 1999 as Head of Technical Strategy and Planning.

Patrick Kelly is a partner and co-founder of OSS Observer. Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Bohdan Zabawskyj is the CTO of Redknee. Bohdan is responsible for driving Redknee's strategic efforts with particular attention to directing the evolution of the Redknee application development framework to meet the requirements of next-generation mobile networks. Prior to Redknee, Bohdan worked at Telus Mobility (Clearnet), Bell Mobility and Bell Canada as Director for Research and Development. Bohdan has a B.A.Sc. (Honours) degree from the University of Toronto, a M.Eng degree from McGill University, and an MBA (IT option) degree from Athabasca University. Prior to Redknee, Bohdan worked at Telus Mobility (Clearnet), Bell Mobility and Bell Canada as Director for Research and Development. Bohdan has a B.A.Sc. (Honours) degree from the University of Toronto, a M.Eng degree from McGill University, and has an MBA (IT option) degree at Athabasca University. He now lives in Woodbridge, Canada.

Director of Product Marketing, Telefonica O2, Czech Republic

TBA