Sergio Freitas has a degree in Electrical Engineering and works at Oi for the last 14 years. He is currently the OSS Service Fulfillment Manager at IT Department and has large experience in planning, design, development, integration and deployment of OSS. He also lectures Requirement Management at Santa Ursula University for Computer Engineering.

Mounir is Director of Business Solutions Group and Chief Enterprise Architect at Tata Communications. He is responsible for global systems architecture and strategic IT transformation programs. He has 20 years of experience at leading Telecom and IT organizations in design, development, integration, and deployment of OSS/BSS and Information Management Systems.

Nigel joined Cable&Wireless through its acquisition of THUS in October 2008. In his new role Nigel is responsible for product development and marketing across Europe, Asia and US. In his role as Product Director at THUS, Nigel was responsible for Marketing, Product Management, Brand, Development, Pricing and Commercial Departments. Nigel has extensive experience in the telecommunications industry; he joined THUS plc as Customer Service Director in October 2000 following 3 years at Concert Inc. where he held the position of Vice President - Cross Products & Operations. Based in Washington DC, he was responsible for the product management and delivery of Concert's CPE, e-Service, Service Development and Access Portfolio. Prior to joining Concert, Nigel spent 7 years in the Videoconferencing business as Executive Vice President at Tandberg Inc., Reston, VA, USA.

Mrs. Samira Cerim, is the OSS/BSS Development and Operations Department, Director at BH Telecom with over 15 years of experience in the telecommunication industry. She is responsible for program delivery management of the OSS/BSS project Implementation. She is also responsible for NGOSS compliance within OSS/BSS solutions at BH Telecom.

Primoz Rozman has been working for largest Slovenian mobile operator since 1997. He started as member of development team working on in-house built billing, charging and CRM system. Today he is Head of Billing Department, responsible for development, operational activities and compliance with technology standards.

Lucia drives Huawei’s Consumers Applications and Services market strategy working closely with operators to understand their needs, align products and services roadmaps and bring innovative solutions to the market. She has been an SDP market analyst, consultant for telecom software vendors and held technical and management positions in IT and Network Services.

Director of Network Management and Security Testing for Verizon Technology Organization, Robert Ormsby has 19 years of telecommunications experience. He leads a technical team responsible for performing the “gate-keeping functions” for the management and security planes for vendor delivered functionality for all of Verizon Telcom, Enterprise, Retail and Wholesale services.

Jürgen F. Hardt has been in the CTO division of Deutsche Telekom for five years. This area is put under the authority of Hamid Akhavan, a member of the executive board. Mr. Hardt is responsible for the group technology and production strategy. He is Program Director of the group NGN transformation program and transformation officer of NGOSS. Before that he was the executive director in T-Systems GmbH for application service provisioning solutions, electronic market places as well as purchase and logistics solutions. Mr Hardt studied electronic engineering and deals since his studies with IT and TC subjects within different positions.

Dr. Hossein Eslambolchi is chairman and CEO of Divvio Inc., a Web portal that allows users to build personalized "channels" of digital content by leveraging the best and most advanced adaptive learning technologies and Web 2.0 community behavior. He is also chairman of 2020 Venture Partners, which provides technology and operations consulting to private equity firms and venture capitalists in the area of telecommunications infrastructure. In addition, Hossein serves as an advisor to Intelliden (www.intelliden.com). He holds over 800 worldwide patents - Issued, Pending and in preparation - and was named as one of the most prolific innovators and visionaries in the communications industry. Dr. Eslambolchi was previously the president of Global Network Technology Services at AT&T Labs and was also the chief technology officer of AT&T Corporation and chief information officer at AT&T Business.

Michael J Matthews is Head of Strategy and Business Development at Nokia Siemens Networks. He brings with him nearly 30 years of experience in the technology industry, and a strong background in telecommunications, software, technology and innovation. Michael was Chief Marketing Officer at Amdocs Inc, the leading provider of software and services for many of the world’s largest communications service providers. During his 5 years at Amdocs, he played a key role in leading the transformation of the company, addressing new markets, expanding the product line, and evolving the channel to address the rapidly changing needs of the telecom industry.

Trudy Norris-Grey is Managing Director of Strategy, Portfolio & Transformation at BT Wholesale. Prior to joining BT in 2008, Trudy held the positions of President & Managing Director of Sun Microsystems UK & Ireland, Vice President of Channels & Alliances at Oracle UK & Ireland, and Marketing Director for Kodak Professional, Europe, Middle East & Africa. Trudy is Chair of the CBI's Committee on Innovation, Science & Technology, and was a founder member of the CBI's Climate Change Task Force. She is also Chair of the UK Resource Centre for Women in Science, Engineering & Technology, whose aim is enhance the UK GDP by engaging women in Science, Technology and Engineering.

Alex Rootham is Lead Architect Converged Networks at TELUS, where he defines the company's long-term converged vision for subscriber data, network policy, online charging and IMS. As part of the CTO office at TELUS, Alex is focused on using disruptive technologies and abstract strategies to achieve pragmatic results. He has 12 years experience driving telecommunications solutions.

Olaf Melber is the Head of Delivery Center Application Integration at Swisscom (Switzerland) Ltd. He is responsible for all integration and Business Process Management technologies (architecture, development, QA and support) within Process-IT department at Swisscom. This includes the responsibility for the BPM based order handling system of Swisscom.

Since mid 2008, Laurent has been the Head of Architecture, Processes & Technologies within Group IT Executive Committee, he plays an important role in IT transformation. Before, he held technical and executive positions in Network, R&D and IT. He graduated from Ecole Polytechnique in 1990, Telecom Paris in 1992 and got a PhD in computer science in 1998.

Steve works for BT, where his role is OSS Architecture. He also is involved with BT's SDK development and tools team. He is the BT principal rep for the TMF

Ibrahim, Chief Technology Officer, is responsible for technology strategy and architecture for TELUS Communications Inc. He began his career in 1990 with Bell Northern Research in the cryptographic systems division. He moved to Nortel Networks in 1994, joining the data systems engineering team. He joined TELUS in 2003, leaving Nortel Networks as senior vice-president, Wireless Engineering in 2000, responsible for global operations, sales support and systems engineering.

John P. Reilly is member of the TM Forum’s technical staff, a Distinguished Fellow of the TM Forum, and a master trainer for the TM Forum. His technical staff responsibilities include providing Information Framework (SID) model subject matter knowledge in support of TM Forum programs and projects. He is the author and co-author of a number of books, including Using the SID for Application Integration, eTOM – A Business Process Framework Implementer’s Guide, and the soon to be published TM Forum Frameworx: Second Edition. He also leads NGOSS Associates, a consulting practice focused on offering NGOSS implementation guidance to TM Forum members.

Uwe Schroeder is TMN system architect with focus on modeling, code generation and enterprise architecture. The main working areas in the last years were modeling of management know-how and code generation to increase efficiency, with extensive pracical verification.

Richard is the Director of Technical Product Management for the Microsoft Online Platform in the Business Online Services Group in Microsoft Server & Tools Business. He is responsible for the overall platform planning management of the Microsoft Online Platforms which includes market research, competitive strategy, business & platform roadmap plans. Prior to this role, Richard spent 2 years running a product management team in the Communications Sector organization focused around service delivery platform products for telecommunications service providers. Before joining Microsoft 3 years ago, Richard spent 12 years at Hewlett-Packard in their Asia Pacific and North America regions across various functions including IT, R&D, software business development & solutions marketing, spanning across their enterprise servers & software business, consulting & managed services to imaging & printing business.

Giuseppe received an Honor degree in Engineering in 1995. At that time, he joins the Research Centre of Telecom Italia Group. After participating in European projects about access network management, he participated in the rollout of ADSL technology into Italian market. From 1999 to 2006 he led several teams for development of innovative OSSs and got some patents about Network Management solutions. Since 2008, he has been the Manager of Broadband and Narrowband Service Activation and Delivery Reporting at Telecom Italia..

Currently Technology and Information Systems Group Director in Cabovisão (Portuguese Telecom Operator owned by COGECO in Canada), has more than 12 years experience in the IT and Telecom markets. Today, as a Group Director in Cabovisão, he is responsible for Technology Development and Operations, leading 7 Departments, like IT, Engineering, Construction, Processes and Projects Management, Architectures and Security, with over 70 technology professionals. In this role he is responsible for the Technology Strategic Vision definition and deployment, ensuring the alignment with the business strategy for the upcoming challenges on the Telecom industry.

As Chief Technology Officer, Brian Cappellani is responsible for the architectural and technology vision and deliverables for Sigma Systems’ award-winning Service Management Platform and solutions suites. As a veteran in telecommunications, he has an extensive background in designing, architecting, and building large-scale operations and billing support systems. Mr. Cappellani also serves as an Advisory Director to the TM Forum’s Advisory Council and is also a member of the TMForum Technical Committee. He is a highly sought-after speaker on next-generation OSS and advanced advertising. Prior to joining Sigma Systems, Mr. Cappellani held numerous senior-level architecture, engineering and development management positions of increasing responsibility for Accenture and Accenture’s telecommunications practice. He holds an Electrical Engineering degree from the University of Waterloo in Waterloo, Ontario.

Mr. Hewins is a senior manager at BT Group, with over fifteen years of experience in programme management, turnaround projects, business transformation, and IT systems management. Prior to leading cross-functional NEJ teams, Mr. Hewins was previously the Programme Director for Billing & Payments at BT, and has also served as a VP at Cable & Wireless, responsible for services development and strategy.

Mr. Tamas Halmai is Principal Scientist at NATO C3 Agency and Technical Leader in the Service Management Development area since 2001. He is responsible for developing new network management concepts and adopting OSS integration technologies and defining related R&D. He was the main author of the NNEC service management concept. He has altogether 20+ years of telecommunications experience. Before joining NC3A he worked in telecommunications service provider environment where he held senior managerial positions and was responsible for network and management system development and operations. Mr. Halmai is co-chair of the TMF Defense Interest Group since 2009.

Principal Engineer, Management Systems Technical Leader at QinetiQ

Nick Shave is holds an MSc in Satellite Communications from University of London. At DERA Farnborough (1993-97), he led a number of technology and security research projects on the UK military satellite communications programme. At Logica (since 1997) he played a key role on the UK Skynet 5 project definition study (1998-2001). He then managed various projects for clients such as Inmarsat, ESA, UK MoD, and BNSC. From 2003-2005, he held two management positions in Logica’s space and defence business. From 2005-2007, Nick was the programme manager of the monitoring and control system for the Galileo Ground Mission Segment seconded to Alcatel Space in Toulouse. Nick is currently a Programme Manager in Logica’s civil and defence space business.

Bob Natale is the Chief Engineer of MITRE's Joint Network Operations & Cyber Defense department, with extensive experience in information & communications technology (ICT) and software & systems engineering. He has created pioneering COTS products in real-time RDBMS, telecom OSS, and Internet management tools; has been a technical leader on numerous major communications management and service delivery projects; has played leadership roles on multiple industry standards in the IETF network operations and management area (SNMPv2c, AgentX, WinSNMP, XSDMI); serves as the US Co-chair of the TM Forum Government & Defense Community, and as the “Government Lead” for the Standards & Technology WG of the Digital Policy Management (DPM) project; and contributes to W3C, OASIS, NCOIC, and other SDOs. Bob has graduate degrees in Software Engineering, Technology Management, and Public Administration, and is currently working on a PhD in Artificial Intelligence. He has certifications in ITIL and IBM SOA Solutions Design.

Senior Information Systems Engineer, MITRE • 10 years software/systems engineering experience • Member of a NATO/DISA agency at NC3A in Brussels, BE • Technical leader on many information systems and data management projects • Focus areas include international experimentation and information sharing • MS, Computer Information System, Boston University; BS, Engineering Science, Smith College

William Y. Chang, author of “Network Centric Service Oriented Enterprise (2007)” and co-author of "Service Assurance for Voice over WiFi and 3G Networks (2005)," is a founder of AcuMaestro, Inc., and has over twenty years of consulting, engineering, and development experience in defense, telecommunications, and financial industries. Mr. Chang’s credentials reflect a career of blending leading-edge solution quality with system engineering, deep-information management, telecommunications technologies, mobile-service creation and operation, and commercial software-product development. Currently, he serves as a technical consult in the Transformational Communications Satellite (TSAT) and Joint Tactical Radio System (JTRS) projects. Previously, he worked as a Lead System Integrator and Technical Consultant in the Future Combat System (FCS) Division at Boeing. His affiliations include: Booz Allen Hamilton (BAH), where he is a Lead Associate in Global Defense; Science Applications International Corporation (SAIC), where he was Principal Systems Engineer with the Tactical Systems and Solutions business unit; AcuMaestro, as their Chief Technology Officer; Bell Communications Research (now Telcordia), where he was the Principal Systems Engineer of the Next Generation Network OSS Engineering Group; Bell Laboratories, as a software-architecture consultant for the AT&T Customer Network Management solution and federal government network management system (FTS2000); Tandem Computer Corporation, where he provided engineering consultation for a distributed-banking solution; and Unisys Corporation, where he was a firmware engineer in the intelligent-terminal development group.

See above.

Tim Daeleman (M.Sc.) has been working in the area of business process management at TNO ICT since 2003. As an innovator he’s involved in business process (re-)design and enterprise data modelling projects for the Benelux telecom industry. He acts as a speaker at international conferences, including TeleManagement World Nice 2007 & 2009.

Dan Stoenescu joined Romtelecom in December 2004 and has been working in IT System Development in very strong relationship with the business process management related organizations in several projects, mainly in Service Delivery and Service Assurance areas. He was manager of the Enterprise Architecture team in Romtelecom, team that designed the IT Transformation, part of Romtelecom IT Strategy. His most recent achievement in Romtelecom was implementation of the Integration & Orchestration of Business Processes based on Oracle SOA Suite. Dan Stoenescu is working in IT telecom since November 2001. He participated in ARtelecom, Romtelecom subsidiary to the DSL services launch in Romania. Currently Dan Stoenescu is IT System Development General Manager, responsible of IT Portfolio Management (around 23 active projects), Program Manager of BSS Transformation Program and Project Manager of Orchestration and Integration Project.

Gary Testa is responsible for Intelliden's worldwide sales. He brings over 18 years of domestic and international sales management experience, encompassing software and hardware sales across Enterprise, Service Provider, Cable, and Mobile markets. Prior to joining Intelliden, Gary was SVP Worldwide Sales and Services at Ditech Networks, Inc. where he repositioned the company's sales efforts toward the IP markets and delivered revenue of $90M in 2007 with 40% YoY increase. Previously, he held sales leadership positions at Aurora Networks, Gluon Networks, Quintessent, Harris Corporation and Sprint. Gary graduated from University of California at Irvine with a bachelor's degree in Russian Language and Literature.

Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff some eight years ago. He is concerned with the technical collaboration program, including the Business Process Framework (eTOM), where he has been involved over its entire development and now acts as Subject Matter Expert. He is a frequent conference speaker and trainer on behalf of TM Forum for this work. Mike has worked in telecoms for over thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy. Mike also provides independent training and consultancy to organisations in applying the work of TM Forum and related bodies.