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Next Generation Order Orchestration: Dream or Future Reality?

Date: Thursday, March 13, 2008
Time: 11 a.m. U.S. Eastern / 3 p.m. U.K./Ireland 
Duration: 1 hour
Presenters:
                 Rene Sotola, Vice President, CGI
                 Bruce Bindel, Executive Consultant, CGI

In the quest for maximum customer retention, CSPs are already facing the need to support an avalanche of new “heterogeneous” products and services ranging from voice, data, entertainment, content, and location-based services, packaged in bundles and provisioned both by the CSPs and their partners. In addition, IP technology preferences are crystallizing: some CSPs have announced plans to migrate to IMS, while others are content with supporting SIP or peer-to-peer IP offerings. Due to the lack of a single unified approach, the next generation hybrid BSS/OSS may not exist for some time to come.

Consequently, providers will face a new challenge: supporting order orchestration in a “hybrid” BSS/OSS with a significant increase in the complexity of ordering, potentially increasing order fall-out and costs. Successful order management and provisioning is a key to the introduction of new products and services and increased competitiveness. This webinar will examine the ramifications of the next generation hybrid BSS/OSS on order orchestration and possible ways to address them, and will also outline lessons learned from CGI’s experiences in this area.